I have been a customer with Wesley Heating and Cooling since 1980's. They have always had knowledgeable technicians, but after today, I think we found the best. Don came on the service call to find a rather allusive problem with our newer furnace. Other tech's tried but the way Don's overall professionalism and commitment to locate and solve the problem made lasting positive impression on us. In the future we will request to have Don Deterville help us.
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There was one more here with Kevin, but I didn't recall his name. I would've liked to receive a follow up call from either Don or Leon or both, seeing they are part of the beginning process for someone like me who is in trouble with needing a problem solved fast! But both had simple advice in the fact I just needed a new furnace, and I knew that! Honestly, I felt Leon just figured he made the sale then didn't need to know who I was after that. I will allow the fact that it's possible he can't cover everybody, but I did spend quite a bit of money that I wasn't ready to spend, but had to! Overall, Kevin and his fellow installer were great and they both made me feel like they cared about any questions I might've had. I would want Kevin back here in the future for a possible central air unit upgrade, because he recommended it.
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Bob was very efficient and really cleaned up everything after the install. He was friendly but went right to work to get the job finished. He took the time to explain some things to me about our new furnace and thermostat. He was also understanding of our pets and that was appreciated. So far we have been very pleased with our new furnace - runs quiet and we notice the house is a lot warmer and I think I'm seeing less dust. Thank you.
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Jason called prior to arrival , he wiped his feet n offered to put on boot covers, I said no, you didn't have to. He looked over unit, explained everything to me, showed me the part, installed it in timely manner, talked with my husband on phone explaining everything. Left bill. Thank you for your help today Jason ! Jodie n Rick Shaudvitis
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I'm happy to get the opportunity to say something about Sandy. She puts forth a real effort to see that the customer is happy and well-teated. She is patient, professional and kind even when the customer, i. e. me, is incorrect(blushes). She returns calls promptly and if she doesn't know the answer, she finds it. I very much appreciate her.
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Jason has done the majority of the tune-ups etc... since I started back with Wesley back in the mid-90's. He always has a smile and remembers the names of my dogs and their history. He is efficient and explains things so I know what was done and why. I look forward to seeing him. Great employee.
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I had the entire HVAC system replaced with the Lennox Signature series in my new condo last month, and I'm very happy with it so far. Will was very through with quoting a great system, and Bob and Kevin did a great job on the install. They went the extra mile in finding some supply outlets and returns that the previous owner had covered up. I'm very happy with the system so far this winter. I love the iComfort geofencing feature! I had a minor service call, which Jason handled quickly and professionally. I had the gas meter upgraded, and the furnace didn't like the interruption in gas supply. It was quickly resolved. Thanks to everyone at Wesley Heating & Cooling! Happy Holidays!
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My house was freezing and the kids were complaining. I needed help fast!!! Other companies couldn’t gaurantee they could even come today!! He was here within 30 minutes of my call and everything was all fixed within an hour. Yay for heat!! Also he was very friendly. Great experience all around.
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Wes came over and checked out my current furnace. He went over the options and after asked he gave his recommendation...although my current furnace could be repaired it would be more cost effective to replace the furnace with a new furnace. Wes recommended Lennox. Nate did the installation and I was very pleased with is workmanship and his advise. Overall I am very happy with Wesley, (Wes and Nate), and Lennox.
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