Air went out yesterday. We have little Noah who spent most of his time vomiting and sweating last night, not to mention no sleep. I phoned a few places, of course this is the very busy season. I was told that it was not possible to help us for at least a week. Then, my superstar, Megan phones Patty at Wally Falke's HVAC. Not only did they make the repair, but it did not cost a cent as I am getting a new one on July through the HERO program!!!!! $11,000 unit with a rebate on the unit price!!! My current unit is 31 years old and has supported us well, but need to retire, graciously. Patrick Norris was an incredible, honest, and professional tech. I highly recommend this company to any and all. I am so thankful for people and companies that put customer service first and are awesome throughout the service experience! Love Patrick Norris!!
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I'm beyond touched by this company and their professional and kind business practices. I'm a mother to two kids one being a 5 month old baby. My air went out Thursday night and I called several businesses One being Wally falkes. They politely said they were booked. About five minutes later miss patty called back and said "I'm speaking to my boss and squeezing you in, it's far too hot for a baby. " I literally got tears in my eyes. My son was so sick last night being so hot. I know they are so very busy and to get us in for my son I am beyond overwhelmly grateful for. The tech Patrick was equally amazing and kind. This company is all about their customers and the needs of others. I am so so impressed and beyond grateful. Thank you so very much from the bottom of my heart. -Megan.
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After meeting with 5 other AC companies in the last month trying to get bids on our old AC system which had died in April, I found Wally Falkes through some advice of a friend. Not only did I meet a great technician, Patrick N., but he was genuinely interested in helping me get the old system up and running if there was any life left in it. After an hour of trouble shooting, and a plan, low and behold my system is working. I could not believe my ears, hearing the sweet roar of that old noisy air conditioner running again. Patrick N. was the only technician I have met who actually took our system apart and diagnosed the problem. We are hoping to get another summer out of the system but we have a backup plan ready to go with Patrick N if it dies again. One more thing, I have 5 bids on my kitchen table for new systems from the local "big companies." Wally Falkes AC and Patrick N gave the most reasonable bid for a new more efficient system if we have to go that route. Thank you Patrick N. for taking the time to really explain how to properly run our current system and your honesty. I don't meet people like you every day. You were a blessing to us and we really were impressed by you.
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Jose B. has been out to do the routine maintenance on our heating and ac unit that was installed last summer.. On this visit we determined that our other unit needed to be replaced. Jose is very knowledgeable and explained all that would need to be done to replace that unit. He is friendly and professional. It is a pleasure working with him.
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