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By Steve & Mary S. on 02/07/19
Very good experience

By Amy B. on 02/06/19
Jason P and Richie came out today to replace our boiler. I work from home and they were so quiet I didn’t even know they were here! They were on time, professional, polite and kind - even to my dog when he got in the way! They explained how to use the new thermos...
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Jason P and Richie came out today to replace our boiler. I work from home and they were so quiet I didn’t even know they were here! They were on time, professional, polite and kind - even to my dog when he got in the way! They explained how to use the new thermostat and went over noises we might here. I would absolutely recommend this company!
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By Brad P. on 02/04/19
Very friendly and knowledgeable

By Becky P. on 02/04/19
Jason and Richie put in our new furnace and both provided friendly, professional service. They answered our questions and explained everything in great detail. Van’s is highly recommended!

By Becky P. on 02/04/19
Provided very professional and friendly service.

By Becky P. on 02/04/19
Provided very professional and friendly service.

By Becky P. on 02/04/19
Very friendly and knowledgeable

By Jim T. on 02/03/19
Bailey was very courteous and friendly. Also he didn't mind me watching the diagnosis process . The problem was quickly found, could not be fixed without a replacement part that would have to be ordered. My house was steadily getting colder, he did not have any...
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Bailey was very courteous and friendly. Also he didn't mind me watching the diagnosis process . The problem was quickly found, could not be fixed without a replacement part that would have to be ordered. My house was steadily getting colder, he did not have any space heaters left in his van. He went back to De Pere to bring me 3 space heaters which heated my home pretty well. This was on a day, 12-30 that didn't get above 0 with a forecast overnight low of -15.
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By Peter T. on 02/01/19
Excellent and very thorough service. Technician was courteous and knowledgeable. I was impressed with the speed and level of service.

By Jackie G. on 02/01/19
Eugene D. and Brad came last Friday to do a duct cleaning. They were very personable and competent. They did a great job and were very helpful. They are a credit to the company!

By Mike S. on 01/31/19
I don't post reviews online, however, if I did I would rate Van's, your performance and Steve's at a 12! I have and will continue to recomend your company.

By Susan H. on 01/31/19
With such cold weather, we were glad to be Van’s One Hour club members. Our system went down, and they were there to help. The technician, Nuegi, was awesome. Thank you Van’s

By Jessica M. on 01/31/19
Our heat went out in the middle of the night on one of the coldest days of the year. Patrick was there with in a couple hours and determined we needed a new part, but that he wouldn’t be back until the morning once their suppliers opened up. In the mean time he l...
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Our heat went out in the middle of the night on one of the coldest days of the year. Patrick was there with in a couple hours and determined we needed a new part, but that he wouldn’t be back until the morning once their suppliers opened up. In the mean time he left us a space heater which was greatly appreciated. That morning we were notified that the part that was needing to be replaced was going to have to be ordered, but that it wouldn’t be in until the next day. Chris H. realized we didn’t have that kind of time to wait around as we were in the middle of some pretty severe negative temps for the next couple of days. So they came back to do what they had to do to get our heat working until they could get us the new part. And they did exactly that. Because Chris H. And Cheyne we had our heat back on by that late afternoon and they didn’t even need the new part that was ordered. Over the course of the 17-18 hours with out heat we dealt with a few different employees due to shift changes and everyone was excellent. They kept great notes between them so it wasn’t like starting over from square one each time we saw a new person. They really made us feel like we were their top priority at getting us our heat back on and safely. Huge thanks to Chris, Cheyne and Patrick! Our family was so thankful we had our warm house back and we’re amazed with how incredibly easy you guys were to work with. Highly recommend!
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By Dave O. on 01/31/19
Bailey was very informative and detailed and quick to my house. coldest day of the year! thank you for the help!

By Kelly P. on 01/31/19
Our condensation pump for our new boiler was leaking water and Chris came out to take a look at it. He was able to replace the hose for us and showed us the old hose and why it was leaking. Just like the last time Chris helped us, he was very professional and did a...
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Our condensation pump for our new boiler was leaking water and Chris came out to take a look at it. He was able to replace the hose for us and showed us the old hose and why it was leaking. Just like the last time Chris helped us, he was very professional and did a great job. I would highly recommend Chris and even Van's as a company for any heating or cooling needs.
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By Kelly P. on 01/31/19
We have a boiler system for heat and we weren't getting any heat on the second floor. I attempted to bleed the system with didn't seem to help, so we made a call for the professionals to come. Chris was our service pro, and he was great. Turned out the pressure was...
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We have a boiler system for heat and we weren't getting any heat on the second floor. I attempted to bleed the system with didn't seem to help, so we made a call for the professionals to come. Chris was our service pro, and he was great. Turned out the pressure was low on the boiler which I had no idea how to fix and there was an air lock in the pipes that he was able to get out. The upstairs now heats and everything is great again.The price was also great, we paid under $100 for our visit. He also gave us some great tips on carbon monoxide detectors that I didn't know and my wife and I are now looking into to as well as recommended a tune up on the boiler which we new we were over due for. We will definitely be scheduling that with Van's. Thanks Van's and Chris for getting us warmed up again. I highly recommend this company for your heating and cooling services. UPDATE: We had Jason and Richie come out and install a new boiler for us. They were very professional and did the 2 day job while keeping us heat for the night from out old boiler. Each day they showed me the work they had gotten done and explained what still needed to be finished for the next day. After they were finished, they showed me our new boiler and how it was hooked up and even treated us to some extras due to the ease of future upgrades we are planning on as well as just not wanting to create trip hazards for us. I would definitely recommend them for anybody looking to get a new boiler installed in their home.
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By Brian & Trudy S. on 01/30/19
(no comment)

By Lisa H. on 01/29/19
Ben was very professional and explained everything that was going on with our furnace. Top notch all the way! Thanks so much Ben!!

By Andy G. on 01/28/19
They called us back after less than 15 minutes of leaving a message. When they told us that our old furnace had multiple problems causing it to stop running they walked us through the process of buying a new one. We made an appointment for the next morning for inst...
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They called us back after less than 15 minutes of leaving a message. When they told us that our old furnace had multiple problems causing it to stop running they walked us through the process of buying a new one. We made an appointment for the next morning for installation. In the meantime they gave us space heaters to keep us comfortable.The service pros drove out in blizzard conditions to install our new furnace, explained the thermostat and left everything clean. They were professional and polite. Thank you!.
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By Debra S. on 01/27/19
(no comment)
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Jake G
Customer Service Rep.
1 Year
Rating:
(20 total reviews)
Matthew P
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period Van's One Hour - Green Bay has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Van's One Hour - Green Bay. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Nick T has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
115 total reviews
In his personal time Nick enjoys spending time with his sons, playing ice hockey, and grilling out. Nick also likes genealogy, photography, and announcing for the Algoma Guins baseball team. Nick lives in the Kewaunee area with his wife and 2 sons.
By Joanne on 08/10/16
Thank you for taking care of our a/c and heating needs so quickly. Staff was very knowledgeable and very professional. We will be using them again.

By Juli C. on 08/08/16
Excellent service, everything was explained, they were really friendly, nice and kept the house clean. Really happy with my new air conditioner. Thanks.

By Dale S. on 07/13/16
Nick T***** was curtious and professional in lining us up with a new furnace. I would recommend Nick very highly.

By Carol H. on 07/01/16
I am very happy with Van's. I replace my 21 year old furnace and air conditioner. Rob and Nick both came out and explained different options and units that were available , Eugene, Shane and Jason did all the work and were very nice even with all the challenges. Thank you

By Ronald B. on 06/14/16
Nick was extremely helpful in explaining all the facets of the Air Conditioner and which one would be suited for my situation. He was very polite and knowledgeable of his products. Thank You

By Lincoln W. on 06/12/16
We are extremely pleased with Van's recent replacement of our AC system. It failed on a Friday, coming into a very warm weekend. Brian ran a very thorough, transparent diagnostic on the system and found a failed compressor. Two additional Van's resources confirmed ...
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We are extremely pleased with Van's recent replacement of our AC system. It failed on a Friday, coming into a very warm weekend. Brian ran a very thorough, transparent diagnostic on the system and found a failed compressor. Two additional Van's resources confirmed his compressor diagnosis, which I had already assumed, given the sound the system was making. Given our old unit's age and R22 refrigerant, repair was nearly as expensive as replacement, so we needed a new system on a Friday afternoon. Nick stopped out, did a very thorough engineering study of our home, provided capacity requirements, and offered replacement options. We chose our new system, and, then, to our amazement, Eugene and Ryan, starting at around 5pm, ripped out our old system, and had the new one up and running by 10pm. Brilliant, highly professional work!! Van's is the only company that has worked on any of our HVAC stuff for 21 years, and this is why. Again, we are very pleased with our new system, and the entire experience working with Van's team.
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By Kevin O. on 06/05/16
Everything from service of the problem from Rob, to finding a new system with Nick, to the excellent install from Jason and Bill, I would reccomend Van's to anyone. Very friendly and curtious to accommodate me and my young children through the whole process. Great experience.

By Mike H. on 06/02/16
My wife and I called Van's to service the HVAC systems in our new home and so far they've been great. Always on time with the appointments, and calls or emails coming before the visit so you know who will show up and when. Everyone we've worked with has been profes...
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My wife and I called Van's to service the HVAC systems in our new home and so far they've been great. Always on time with the appointments, and calls or emails coming before the visit so you know who will show up and when. Everyone we've worked with has been professional, thorough, never rushed, and always made sure we understood everything. Cheyne and Rob quickly identified issues and gave us a variety of options for repairs and other enhancements, and we didn't have to wait to get that work done. Everything we've needed to this point, aside from a new AC, has been done on the spot. Nick stopped by today to size up our house for the AC and to talk about financing. It's not ideally what we'd be spending our money on, but at least I feel comfortable about the direction we're taking. Being a new homeowner it's nice to have someone like this supporting you. Thanks guys!
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By Fred & Barbara T. on 05/31/16
Nick came out at the time he said even though there was a mess on the freeway traveling here from Sheboygan which is 50 minutes away. Nick spent several hours with us describing what Van's would do, and more importantly why. His calculations were spot on to those d...
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Nick came out at the time he said even though there was a mess on the freeway traveling here from Sheboygan which is 50 minutes away. Nick spent several hours with us describing what Van's would do, and more importantly why. His calculations were spot on to those done by my daughter who has a masters degree in the subject.
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By Sally S. on 05/11/16
My furnace was not working. I called Van's because they were close by. Kurtis came and checked over my furnace. He showed me where there were cracks. Then Nick T. Came over within 1/2 hr to explain my options. It was easy to understand. He set me up with fina...
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My furnace was not working. I called Van's because they were close by. Kurtis came and checked over my furnace. He showed me where there were cracks. Then Nick T. Came over within 1/2 hr to explain my options. It was easy to understand. He set me up with financing that I could afford. The next day Eugene D. And Shane V. Came over, took out the old furnace and installed the new one. Everyone was friendly, polite and explained things along the way. The basement was clean when they left. I would recommend using Van's.
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By Leon J. on 05/09/16
My wife and I were very pleased with the service provided to us by Nick. He took plenty of time to explain the different types of furnaces to us and helped us choose the furnace best suited to our house and needs. He was very knowledgeable and a pleasure to work ...
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My wife and I were very pleased with the service provided to us by Nick. He took plenty of time to explain the different types of furnaces to us and helped us choose the furnace best suited to our house and needs. He was very knowledgeable and a pleasure to work with. Nick T. is a great asset and representative of Van's One Hour.
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By Leon J. on 05/07/16
The service we received from your employee Nick T. was outstanding! He took enough time to explain the different furnaces and their functions so we could make an informed choice on the correct furnace for our home. Excellent employee. PS: This is the 3rd furnace we...
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The service we received from your employee Nick T. was outstanding! He took enough time to explain the different furnaces and their functions so we could make an informed choice on the correct furnace for our home. Excellent employee. PS: This is the 3rd furnace we have purchased from Van's One Hour
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By Mark & J. on 04/27/16
We've always had a positive experience working with Van's. We recently needed an estimate on a new furnace so we could decide whether to either fix our current furnace or purchase a new one. Nick T. was the Home Comfort Advisor we worked with to determine the best ...
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We've always had a positive experience working with Van's. We recently needed an estimate on a new furnace so we could decide whether to either fix our current furnace or purchase a new one. Nick T. was the Home Comfort Advisor we worked with to determine the best option for our home and our budget. He was extremely knowledgeable and professional, and went above and beyond to provide us with all the information we needed to make an informed decision. We truly appreciate the amount of time he spent with us, as well as the fact that he did not try to push making a sale, even though that would have been the most advantageous outcome for himself. We truly appreciate how forthcoming he was with all the facts regarding our current furnace, even if it meant he knew he might not make a sale on a new furnace. Thank you, Nick, for your honesty and professionalism, and for helping this decision-making process go smoothly for us.
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By Deb & Larry R. on 04/27/16
Nick was on time and friendly. He is very knowledgeable and took the time to explain details and options. His 4-grid chart to compare choices was an excellent visual. His TI calculator is a great companion, too.

By jamie f. on 04/23/16
I think he explained everything with great detail and told me all my options that I had before I went ahead and bought a new unit.

By Leon J. on 04/14/16
Everyone from the 1st person we saw, Kurtis who came to do our regular 6 month check up and told us of the problems we had with the furnace, to Nick T. who came over to explain and help us decide which type of furnace would best fit our needs to the installers of t...
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Everyone from the 1st person we saw, Kurtis who came to do our regular 6 month check up and told us of the problems we had with the furnace, to Nick T. who came over to explain and help us decide which type of furnace would best fit our needs to the installers of the furnace Shane & Jason, the experience could not have been better! All of the above mentioned people were friendly, professional and explained everything they were doing. We have been dealing with Van's One Hour Heating & Air Conditioning for years and would never go any where else. Their customer service is outstanding.
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By Leon & Val J. on 04/14/16
The team of Michelle M. and Nick T. could not have been better. Nick came to our house and spent a good deal of time explaining the different types of furnaces and helped us decide which would be best for our home. Our experience working with Nick T. was just great!

By Ted h. on 03/16/16
Nick was excellent. He was very resourceful and answered all my questions and explained things for me. Great guy!

By Tony B. on 03/13/16
They were very professional, and personal. They helped me through the process of selecting a new furnace and explained the different options in such a way that I could easily understand. I felt confident in leaving them in my home alone as I had to be at work while...
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They were very professional, and personal. They helped me through the process of selecting a new furnace and explained the different options in such a way that I could easily understand. I felt confident in leaving them in my home alone as I had to be at work while they were doing the install.
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By Don K. on 03/04/16
Worked withNick,Brian and Eugene And they very helpful and real good work.
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