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By Richard & Julie M. on 12/14/18
Bailey was very thorough and took his time to make sure everything was checked out and he explained in detail his findings.

By Gary & Gill K. on 12/14/18
Serve was prompt, professional, and friendly.

By Daniel & Maryanne D. on 12/13/18
The service technicians from Van's are always very knowledgeable, courteous, and go the second mile to make sure they are taking care of our heating/AC needs. I think we are Van's customers for life!

By Bonnie - Wayne B. on 12/13/18
Van's One Hour Green Bay Response was great, Tech Eugene was polite and professional in his review of the new system operations. We had not understood how it worked very well. Our concerns were explained and we are very happy. We were not charged due to the mix ...
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Van's One Hour Green Bay Response was great, Tech Eugene was polite and professional in his review of the new system operations. We had not understood how it worked very well. Our concerns were explained and we are very happy. We were not charged due to the mix up in understandings. We have been customers of Van's for more than 16 yrs. and found them to be a great company to deal with. The Baileys
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By Linda s. on 12/13/18
Chris was very professional. He was thourough, friendly and pleasant. He described what he was doing and how long it would take. He let me know the furnace fan was starting to build up with (stuff). He stated it would cost me about 150$. He also said it could wait ...
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Chris was very professional. He was thourough, friendly and pleasant. He described what he was doing and how long it would take. He let me know the furnace fan was starting to build up with (stuff). He stated it would cost me about 150$. He also said it could wait but he just wanted to make me aware. The furnace is 11 years old. I have a contract with Van’s One Hour. I have had it now for almost 5 years. I am very happy with there service. They keep my old furnace running smoothly. Thanks Van’s!
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By Kim B. on 12/11/18
not really much to say..

By Joan & Denver J. on 12/10/18
Van's technicians are always highly professional, efficient, and knowledgeable. Bailey does a great job and is friendly and personable. Van's clearly hires and trains very well! They are a cut above the rest!

By Jessica m. on 12/10/18
We had a Water coming from our furnace. Bailey Came to our house checked it out and repaired a leak from the Collector box. Did a great job. Thanks

By Robert S. on 12/08/18
The service is top notch, Professional people from the people who service the furnace, the man who came and talked to us about a new furnace and the men who put the furnace in. They stood by their price, did a great job of installing our new furnace and were profes...
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The service is top notch, Professional people from the people who service the furnace, the man who came and talked to us about a new furnace and the men who put the furnace in. They stood by their price, did a great job of installing our new furnace and were professional & courteous all the way through. Jason P & Richie were the best!
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By Kim & Mary P. on 12/07/18
Had Questions regarding our heating system and it's ability to be of the highest efficacy. Service Pro Patrick C. was extremely helpful in explaining a past service recommendation and why it was suggested. When the system was reviewed through it's full operation ...
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Had Questions regarding our heating system and it's ability to be of the highest efficacy. Service Pro Patrick C. was extremely helpful in explaining a past service recommendation and why it was suggested. When the system was reviewed through it's full operation it was found capable.
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By Mike A. on 12/07/18
(no comment)

By Kathy K. on 12/06/18
Friendly and efficient.

By Gerald & Jean K. on 12/06/18
Very professional young man. Did an outstanding job.

By Ed & Karen T. on 12/05/18
Absolutely the finest service people we have ever had at our home.

By Daniel & Maryanne D. on 12/04/18
Matt was very thorough, courteous, and knowledgeable. He went the second mile to try to determine the cause of the problem we are experiencing, and arranged for us to be contacted by Van's management to further explore the issue and how to remedy it. We very much ...
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Matt was very thorough, courteous, and knowledgeable. He went the second mile to try to determine the cause of the problem we are experiencing, and arranged for us to be contacted by Van's management to further explore the issue and how to remedy it. We very much appreciated Matt's concern for us and his determination to find a solution.
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By Catherine & Michael K. on 12/04/18
All the service reps go above and beyond. They are always informative and make any issue easy to understand. I highly recommend Vans to everyone.

By Tina P. on 12/03/18
Nuegi was very kowledgable and professional. He was friendly to us and our young grandchildren but yet very focused on completing his work in a thorough and timely manner. We were very pleased with his service and clear explanations of his assessment and recommenda...
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Nuegi was very kowledgable and professional. He was friendly to us and our young grandchildren but yet very focused on completing his work in a thorough and timely manner. We were very pleased with his service and clear explanations of his assessment and recommendations. Thank you Nuegi.
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By Glenn G. on 12/02/18
Patrick our service person was great, explained everything he was doing and and what it would cost before any work was done. He was very polite and answered all of our questions. You could tell he really enjoyed his job. We will always request Patrick to service ...
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Patrick our service person was great, explained everything he was doing and and what it would cost before any work was done. He was very polite and answered all of our questions. You could tell he really enjoyed his job. We will always request Patrick to service our furnace and air conditioner.
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By Don T. on 11/30/18
Patrick is a FINE representative for Van's One Hour Htg. He not only does the task at hand professionally, neatly, quickly and courteously, but he analyzes what the homeowner might need to improve his heating and cooling systems and offers reasonable and sensible ...
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Patrick is a FINE representative for Van's One Hour Htg. He not only does the task at hand professionally, neatly, quickly and courteously, but he analyzes what the homeowner might need to improve his heating and cooling systems and offers reasonable and sensible explanations on what might be the best of various ways to go and then lets it up to the homeowner with absolutely no pressure to do anything. We feel blessed to have him.
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By Bruce B. on 11/30/18
Good
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* Total number of reviews and star-ratings are based on data collected during the time period Van's One Hour - Green Bay has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Van's One Hour - Green Bay. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Eugene D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
215 total reviews
In his personal time Eugene likes to spend time with his family and work on cars. Eugene lives in the Green Bay area and has a wife and 4 children.
By Stephanie Y. on 06/17/16
Steve was very knowledgeable about the products and helpful in guiding us to select the unit that would be appropriate for our home. Eugene D., Shane, and Ryan worked very well together. They were friendly to us and conducted themselves in a professional manner the...
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Steve was very knowledgeable about the products and helpful in guiding us to select the unit that would be appropriate for our home. Eugene D., Shane, and Ryan worked very well together. They were friendly to us and conducted themselves in a professional manner the entire day. The work they did to clean the ducts and install a new furnace/AC was very impressive. They left the job site clean and took their time to answer questions that we had related to the thermostat at the end of the project. They really made us feel like we were valued customers and we look forward to a continued partnership in the maintenance of our new system.
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By Mike H. on 06/15/16
My wife and I bought our first house last year and we started with Van's in the fall for our furnace checkup. Cheyne was very thorough, made a number of recommendations for us, and was able to replace a failing inducer on the spot. Fast forward to Spring and Rob ca...
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My wife and I bought our first house last year and we started with Van's in the fall for our furnace checkup. Cheyne was very thorough, made a number of recommendations for us, and was able to replace a failing inducer on the spot. Fast forward to Spring and Rob came out to check over our A/C. Unfortunately it was considerably older than we thought and in need of some serious repairs, so we decided to get a new one. He scheduled an appointment with Nick to size us up for the new A/C, a dehumidifier, thermostat, and a few other items. Nick gave us a bunch of different options and even spoke with us about financing. Jason and Eugene came out to install everything today. It was close to 8 hours of work but they really did an awesome job. But when it was all said and done it was the small things that really surprised me, like replacing the nasty old black drain hoses with clear ones and attaching them to the baseboard before running them out to the drain. So clean and professional looking. That's how every visit from Van's has been. Clean, organized, and professional. Thanks so much!
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By Lincoln W. on 06/12/16
We are extremely pleased with Van's recent replacement of our AC system. It failed on a Friday, coming into a very warm weekend. Brian ran a very thorough, transparent diagnostic on the system and found a failed compressor. Two additional Van's resources confirmed ...
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We are extremely pleased with Van's recent replacement of our AC system. It failed on a Friday, coming into a very warm weekend. Brian ran a very thorough, transparent diagnostic on the system and found a failed compressor. Two additional Van's resources confirmed his compressor diagnosis, which I had already assumed, given the sound the system was making. Given our old unit's age and R22 refrigerant, repair was nearly as expensive as replacement, so we needed a new system on a Friday afternoon. Nick stopped out, did a very thorough engineering study of our home, provided capacity requirements, and offered replacement options. We chose our new system, and, then, to our amazement, Eugene and Ryan, starting at around 5pm, ripped out our old system, and had the new one up and running by 10pm. Brilliant, highly professional work!! Van's is the only company that has worked on any of our HVAC stuff for 21 years, and this is why. Again, we are very pleased with our new system, and the entire experience working with Van's team.
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By Anne M. on 06/04/16
Eugene was very professional and courteous. He explained everything in detail and answered all of my questions. He made sure that I understood all of my options so that I could make the best decision. This saved me money in the long run. There was no sales pressure...
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Eugene was very professional and courteous. He explained everything in detail and answered all of my questions. He made sure that I understood all of my options so that I could make the best decision. This saved me money in the long run. There was no sales pressure. Eugene was a pleasure to work with!
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By Keith S. on 05/31/16
Eugene did and excellent job for us on a holiday weekend, with a complete HVAC install- the furnace, AC, AC wiring and twinline, and thermostat were all replaced, with significant ductwork in the basement. The twinline and electrical feeds were well placed in the b...
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Eugene did and excellent job for us on a holiday weekend, with a complete HVAC install- the furnace, AC, AC wiring and twinline, and thermostat were all replaced, with significant ductwork in the basement. The twinline and electrical feeds were well placed in the basement, so no additional interferences or clearance issues. Eugene also moved the location of the compressor away from our bedroom window, so it is much quieter in the bedroom now when the the AC is running. Eugene has an excellent attitude and put in one long day for us. Excellent work.
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By Keith S. on 05/31/16
Excellent Service and Knowledgeable Staff We needed a complete replacement of both our furnace and AC systems, and Eugene did an outstanding job for us. He did a great job making sure the freon lines and electrical service were located well, so that they won't inte...
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Excellent Service and Knowledgeable Staff We needed a complete replacement of both our furnace and AC systems, and Eugene did an outstanding job for us. He did a great job making sure the freon lines and electrical service were located well, so that they won't interfere with anything else in the basement. He also suggested relocating the AC compressor away from the bedroom window, which was great, because the old compressor used to be loud in the bedroom. We can't here it now. Eugene took the time to get our WiFi thermostat set up, and gave us helpful directions for energy conservation.
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By eileen on 05/24/16
EUGENE WAS WONDERFUL AND DID A GREAT JOB EVEN HELP HER MOVE THINGS IN THE BASEMENT. VERY HAPPY

By Jolene P. on 05/23/16
Excellent service

By Jolene P. on 05/22/16
Great service, friendly

By Anne A. on 05/16/16
Kurtis and Eugene D. from Van's One Hour Heating & Air Conditioning were over recently to inspect my air conditioner and clean the blower wheel and ducts associated with my furnace.. Both of these gentlement are great examples of all the guys from Van's. They're ...
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Kurtis and Eugene D. from Van's One Hour Heating & Air Conditioning were over recently to inspect my air conditioner and clean the blower wheel and ducts associated with my furnace.. Both of these gentlement are great examples of all the guys from Van's. They're efficient, friendly, knowledgeable and happy to show me everything they are doing. If you've never used Van's service for your HVAC needs, I couldn't recommend them more. Plus, their comfort club is affordable and something you should consider for yourself. Every single one of the guys I've worked with has been awesome. They do an awesome job for me. They'll do an awesome job for you.
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By Allan & Linda H. on 05/14/16
(no comment)

By Sally S. on 05/11/16
My furnace was not working. I called Van's because they were close by. Kurtis came and checked over my furnace. He showed me where there were cracks. Then Nick T. Came over within 1/2 hr to explain my options. It was easy to understand. He set me up with fina...
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My furnace was not working. I called Van's because they were close by. Kurtis came and checked over my furnace. He showed me where there were cracks. Then Nick T. Came over within 1/2 hr to explain my options. It was easy to understand. He set me up with financing that I could afford. The next day Eugene D. And Shane V. Came over, took out the old furnace and installed the new one. Everyone was friendly, polite and explained things along the way. The basement was clean when they left. I would recommend using Van's.
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By Jolene P. on 05/10/16
(no comment)

By Jolene P. on 05/10/16
(no comment)

By Jolene P. on 05/10/16
Eugene was great, friendly and informative about what he was doing, left the work areas clean. Always have great servicefrom your staff.

By ROBYN & JEREMY I. on 05/02/16
Great service every time! They recently installed a new furnace and air conditioner for us as well as did some duct work in the basement and a duct cleaning. Very pleased with the work! Very professional and clean and took time to explain everything to us. Kudo...
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Great service every time! They recently installed a new furnace and air conditioner for us as well as did some duct work in the basement and a duct cleaning. Very pleased with the work! Very professional and clean and took time to explain everything to us. Kudos to Rob who came to service our AC & discovered it was dead--to Steve for coming out twice in the same day to go over all our options--and to Eugene & Shane for working so hard to get everything installed. I'll recommend Van's to everyone I know!
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By Tim & Carole H. on 04/26/16
Eugene D installed our new furnace today. He was very efficient and did a great job, the furnace is great. He took as much time as we needed to explain the new controls and how it was much more efficient. We would definitely recommend him to anyone looking for a new furnace.

By jamie f. on 04/23/16
He was on time he did a great job installing everything and did a good job answering any questions I had has he did his work and he cleaned up all the mess and got rid of the old stuff. I think the job he did looks great he really seems to know what he is doing. Al...
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He was on time he did a great job installing everything and did a good job answering any questions I had has he did his work and he cleaned up all the mess and got rid of the old stuff. I think the job he did looks great he really seems to know what he is doing. Also he made sure that I know who to call if I had any questions or problems in the future.
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By SHERRY & BRIGGS L. on 04/20/16
From the first time Rob and I sat down to discuss my HVAC options to the time that Shane and Jason arrived for installation of my new Daiken furnace and air conditioner I have been overwhelmed by their professionalism and dedication to exceed all of my expectations...
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From the first time Rob and I sat down to discuss my HVAC options to the time that Shane and Jason arrived for installation of my new Daiken furnace and air conditioner I have been overwhelmed by their professionalism and dedication to exceed all of my expectations. The product line is amazing and the workmanship is second to none. Upon arrival the Team went to work, cleaning ductwork, removing existing hardware and equipment and then strait into installation of the new equipment. Everything was organized and efficient. Before the Team left our home everything was tested, explained and examined to ensure the system was operating at peak efficiency and that my wife and I understood operation of all equipment. I will champion Van's Heating and Cooling to anyone I find that is looking for the perfect Team and best product line to choose from. I cannot express how satisfied and comfortable I am with all of the choices we made. I will be a customer fro life with the Van's Team. Great products and Great People. Thanks to All. If you are looking for answers and a quality dealer, look no further than Van's Heating and Cooling. I know you will be pleasantly surprised and satisfied.
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By Richard & Jackie G. on 04/13/16
We had a new furnace installed in January. The process was completed today (April 13th) with a chimney liner install. Every member of the Van's team was competent and professional. I was very happy with the experience.
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