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By Jessica M. on 01/31/19
Our heat went out in the middle of the night on one of the coldest days of the year. Patrick was there with in a couple hours and determined we needed a new part, but that he wouldn’t be back until the morning once their suppliers opened up. In the mean time he l...
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Our heat went out in the middle of the night on one of the coldest days of the year. Patrick was there with in a couple hours and determined we needed a new part, but that he wouldn’t be back until the morning once their suppliers opened up. In the mean time he left us a space heater which was greatly appreciated. That morning we were notified that the part that was needing to be replaced was going to have to be ordered, but that it wouldn’t be in until the next day. Chris H. realized we didn’t have that kind of time to wait around as we were in the middle of some pretty severe negative temps for the next couple of days. So they came back to do what they had to do to get our heat working until they could get us the new part. And they did exactly that. Because Chris H. And Cheyne we had our heat back on by that late afternoon and they didn’t even need the new part that was ordered. Over the course of the 17-18 hours with out heat we dealt with a few different employees due to shift changes and everyone was excellent. They kept great notes between them so it wasn’t like starting over from square one each time we saw a new person. They really made us feel like we were their top priority at getting us our heat back on and safely. Huge thanks to Chris, Cheyne and Patrick! Our family was so thankful we had our warm house back and we’re amazed with how incredibly easy you guys were to work with. Highly recommend!
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By Dave O. on 01/31/19
Bailey was very informative and detailed and quick to my house. coldest day of the year! thank you for the help!

By Kelly P. on 01/31/19
Our condensation pump for our new boiler was leaking water and Chris came out to take a look at it. He was able to replace the hose for us and showed us the old hose and why it was leaking. Just like the last time Chris helped us, he was very professional and did a...
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Our condensation pump for our new boiler was leaking water and Chris came out to take a look at it. He was able to replace the hose for us and showed us the old hose and why it was leaking. Just like the last time Chris helped us, he was very professional and did a great job. I would highly recommend Chris and even Van's as a company for any heating or cooling needs.
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By Kelly P. on 01/31/19
We have a boiler system for heat and we weren't getting any heat on the second floor. I attempted to bleed the system with didn't seem to help, so we made a call for the professionals to come. Chris was our service pro, and he was great. Turned out the pressure was...
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We have a boiler system for heat and we weren't getting any heat on the second floor. I attempted to bleed the system with didn't seem to help, so we made a call for the professionals to come. Chris was our service pro, and he was great. Turned out the pressure was low on the boiler which I had no idea how to fix and there was an air lock in the pipes that he was able to get out. The upstairs now heats and everything is great again.The price was also great, we paid under $100 for our visit. He also gave us some great tips on carbon monoxide detectors that I didn't know and my wife and I are now looking into to as well as recommended a tune up on the boiler which we new we were over due for. We will definitely be scheduling that with Van's. Thanks Van's and Chris for getting us warmed up again. I highly recommend this company for your heating and cooling services. UPDATE: We had Jason and Richie come out and install a new boiler for us. They were very professional and did the 2 day job while keeping us heat for the night from out old boiler. Each day they showed me the work they had gotten done and explained what still needed to be finished for the next day. After they were finished, they showed me our new boiler and how it was hooked up and even treated us to some extras due to the ease of future upgrades we are planning on as well as just not wanting to create trip hazards for us. I would definitely recommend them for anybody looking to get a new boiler installed in their home.
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By Brian & Trudy S. on 01/30/19
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By Lisa H. on 01/29/19
Ben was very professional and explained everything that was going on with our furnace. Top notch all the way! Thanks so much Ben!!

By Andy G. on 01/28/19
They called us back after less than 15 minutes of leaving a message. When they told us that our old furnace had multiple problems causing it to stop running they walked us through the process of buying a new one. We made an appointment for the next morning for inst...
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They called us back after less than 15 minutes of leaving a message. When they told us that our old furnace had multiple problems causing it to stop running they walked us through the process of buying a new one. We made an appointment for the next morning for installation. In the meantime they gave us space heaters to keep us comfortable.The service pros drove out in blizzard conditions to install our new furnace, explained the thermostat and left everything clean. They were professional and polite. Thank you!.
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By Debra S. on 01/27/19
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By Debra S. on 01/27/19
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By Debra S. on 01/27/19
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By Kyle G. on 01/25/19
Eugene was very knowledgeable. Showed me everything he was doing and was able to explain everything.

By Keith G. on 01/24/19
Ben did an excellent job and explained future maintenance that may be needed at a later date.

By TOM H. on 01/23/19
Great people to work with.

By Adam S. on 01/22/19
Nice quick and efficient. Was nice to not park my wife in.

By Jackie G. on 01/21/19
I have always had a great experience with Van's One Hour. I would like to give a pat on the back to Richie S, Bailey and Steve. They are always helpful and great to work with. I am especially grateful to Jason P for always providing exceptional service. He is a ver...
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I have always had a great experience with Van's One Hour. I would like to give a pat on the back to Richie S, Bailey and Steve. They are always helpful and great to work with. I am especially grateful to Jason P for always providing exceptional service. He is a very hard working guy and very personable. He installed my boiler a couple of years back and now with Richie, my air handler. These guys just don't quit until the job is done! Van's is very fortunate to have all these men on their team! I highly recommend this company!
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By Kim S. on 01/18/19
Very polite, easy to talk to, did his job very professionally

By Elizabeth H. on 01/18/19
Jason P. and Richie S. were professional, courteous and created a work plan that limited the time the old boiler was disconnected. So important in January! They were able to install a good bit of the new equipment the first day so the switch over the next day wen...
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Jason P. and Richie S. were professional, courteous and created a work plan that limited the time the old boiler was disconnected. So important in January! They were able to install a good bit of the new equipment the first day so the switch over the next day went smoothly. I was very happy with their work. The city inspector also felt it was a very good job! Great work guys!
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By Richard e F. on 01/16/19
i have to say i am very pleased with Mathew C he not only did a great job he was also super friendly means a lot to me when i can talk to the service person sure hope to have him again it was a pleasure thanks Mathew C

By Terry D. on 01/15/19
Excellent Service

By Terri S. on 01/12/19
Eugene. and Patrick were very professional. They explained everything to me and had a lot of patience for all my questions! Thank you Eugene and Patrick
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