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By Jeremy D. on 07/03/18
During an unpredictable Wisconsin summer my air conditioning quit. I called on Monday morning. The office staff was friendly and professional with just enough humor to make me feel like i was not imposing on their time and to make the call enjoyable. The service te...
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During an unpredictable Wisconsin summer my air conditioning quit. I called on Monday morning. The office staff was friendly and professional with just enough humor to make me feel like i was not imposing on their time and to make the call enjoyable. The service technician arrived the same day and spent a respectable amount of time inspecting my A/C system and informed me of the wear items and items likely to fail in the next year or two. The technician took the time to show me the faults before any repairs, replacement parts or prices were discussed. The technician explained the options for repairing my A/C system as well as suggesting a consultation with their "comfort Specialist" about future options. One important note is that there was no pressure at all from my initial call to the service technicians departure. Overall very happy with Van's One Hour Heating & A/C.
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By Patricia Z. on 07/03/18
okay

By Jeremy D. on 07/03/18
During and unpredictable Wisconsin summer my air conditioning quit. I called on Monday morning. The office staff was friendly and professional with just enough humor to make me feel like I was not impossing on their time and to make the call enjoyable. The service ...
(View More)
During and unpredictable Wisconsin summer my air conditioning quit. I called on Monday morning. The office staff was friendly and professional with just enough humor to make me feel like I was not impossing on their time and to make the call enjoyable. The service technician arrived the same day and spent a respectable amount of time inspecting my ac system and informed me of the wear items and items likely to fail in the next year or two. The technician took the time to show me the faults before any repairs, replacement parts or prices were discussed. The technician explained the options for repairing my ac system as well as suggesting a consultation with their "comfort specialist" about future options. One important note is that there was no pressure at all from my initial call to the service technicians departure. Overall very happy with Van's One Hour Heating & AC.
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By Sandy G. on 07/02/18
We have had van's one hour service plan for a number of years now. We have always been very satisfied with the service they provide, and the technicians have always been very knowledgeable and courteous. This year Alexa was our technician. She did a fantastic job, ...
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We have had van's one hour service plan for a number of years now. We have always been very satisfied with the service they provide, and the technicians have always been very knowledgeable and courteous. This year Alexa was our technician. She did a fantastic job, and could not have been nicer. She went out of her way to explain everything she had done while servicing our furnace and air conditioning unit. I highly recommend Van's One Hour and Alexa!
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By Brenda L. on 06/29/18
First time using Van's as I'm a home owner again. My ac went out tonight, the hottest night of the year (of course), and I called and Lonnie drove all the way back from home (thank you so much, Lonnie!), all the way from Freedom and put in a new "battery" in my ac ...
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First time using Van's as I'm a home owner again. My ac went out tonight, the hottest night of the year (of course), and I called and Lonnie drove all the way back from home (thank you so much, Lonnie!), all the way from Freedom and put in a new "battery" in my ac unit and it purred like a kitten. He wad kind, professional and we had some great laughs. What a pro he is! I also signed up for the Comfort Club, and with my savings tonight, it's almost half paid for! He explained everything very well and treated me with respect and kindness. Thanks Van's One Hour HVAC! You guys are the best and I will certainly let my friends and family and co-workers know! :)
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By Alyssa S. on 06/29/18
Zach (last name first two initials Se) was awesome! He came to help us with our air conditioning system that wasn’t working properly . He was honest, answered all our questions, and was very polite. He also took his time. I would recommend him and Van’s to anyone! A

By Linda P. on 06/29/18
The 3 I worked with Steve, Eugene, and Zack were all phenomenal! Could not have had a better experience!

By RENEE S. on 06/28/18
Patrick was on time again to complete the ac review. He was patient and informative again and explained the why behind the recommendations he was making. He also called and left me a message regarding the part he needs to replace on my unit that he needs to order i...
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Patrick was on time again to complete the ac review. He was patient and informative again and explained the why behind the recommendations he was making. He also called and left me a message regarding the part he needs to replace on my unit that he needs to order it. I really appreciate this great service!
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By KATHIE J. G. on 06/28/18
(No Comment)

By Terry N. on 06/26/18
Jason P and his assistant just installed a new vented room heater in our home. They were polite, friendly and efficient as they did their work and we consider this an above average experience.

By WILLIAM/CARRIE S. on 06/24/18
Patrick was awesome! he went way above and beyond. Thanks!

By Richard Z. on 06/21/18
Van's One Hour is a reliable business with great service people. This was the first time we had Alexa come to work on our system and she was highly professional. She took great care of our furnace/ air conditioner unit and was very thorough in her inspection and cl...
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Van's One Hour is a reliable business with great service people. This was the first time we had Alexa come to work on our system and she was highly professional. She took great care of our furnace/ air conditioner unit and was very thorough in her inspection and cleaning. I didn't get a "hard-sell" at the end for upgrades or add-ons that we didn't need and she was done in a timely fashion. I would recommend Van's to any of my friends without reservation.
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By Bob K. on 06/20/18
Jason P from Van's One Hour installed a new coil on my air conditioner today. He did an awesome job of installing the unit even with all of the issues he encountered as the sizing of the new coil was larger than the current unit on the air conditioner. He was very ...
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Jason P from Van's One Hour installed a new coil on my air conditioner today. He did an awesome job of installing the unit even with all of the issues he encountered as the sizing of the new coil was larger than the current unit on the air conditioner. He was very professional and communicated with us at every step of the installation. As he traveled to the supply store to get a part to guarantee that no problem would occur in the future operation of the unit, he worked with Eugene D. from Van's One Hour to make additional sheet metal to enable the installation to be completed in a timely manner. Both guys did an awesome job!! Thank You.
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By Vicki G. on 06/20/18
I won't trust anybody other than Van's. I always get great, professional service. The technicians are very knowledgeable, and they give me good information and tips

By DIANA/ENRIQUE M. on 06/19/18
Eugene was very professional and did a good job on the bathroom vent.

By Barbara M. on 06/19/18
Last month when the service man was here to do the annual ac tuneup he also safety checked our furnace and found cracks in the heat exchanger. He called Van's and within half an hour Nick arrived with information about choosing a new furnace. He measured our house ...
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Last month when the service man was here to do the annual ac tuneup he also safety checked our furnace and found cracks in the heat exchanger. He called Van's and within half an hour Nick arrived with information about choosing a new furnace. He measured our house and analyzed the ducts so that he could recommend a proper size furnace. He had three options for us at three different prices and with three different warranties. We discussed our needs and agreed to purchase the most expensive because of the 12 year warranty. He crunched the numbers and was able to arrive at a price agreeable to all and because we paid cash he was able to give us an additional discount. He arranged for the furnace to be installed within the next couple days. Hearing the unhappy news that we needed a new furnace was mitigated by Nick's cheerful demeanor and patience with all our questions. He was willing to bend over backwards to make sure we understood what we needed and what we were getting. an excellent and pleasant experience overall.
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By DAMON/BARBARA S. on 06/19/18
Lonnie went through system and helped us with questions. Very pleased

By Michelle B. on 06/16/18
Jason P. & Brad M. Were so helpful & courteous throughout the entire process. We are extremely happy with the level of service we received from them! Highly recommend!

By Michelle B. on 06/16/18
Jason P. & Brad M. Were so helpful & courteous throughout the entire process. We are extremely happy with the level of service we received from them! Highly recommend!

By Michelle B. on 06/16/18
Brad M. & Jason P. were fantastic. So helpful and courteous throughout every step of the process! We couldn’t be happier with the service we received.
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