It was Sunday morning and my heat wasn't working. I left a message at about 9:30 and got a call back in 15 minutes. I was told there were a couple calls ahead of me and they would call when on the way. 2 hours later and I get a call. Mark T shows up about 20 minutes later and it is a very minor issue. He gets it straightened right out and offers to conduct a basic maintenance and cleaning also for the cost of the after hours/weekend service call fee or, for VERY little more, I can set up an annual plan that will bring them back out in the spring for pre-cooling season cleaning/maintenance. I definitely feel like I was treated fairly and that they work with an eye to ongoing relationships rather than just a quick buck. Mark was polite, not condescending as I have experienced with other mechanical and home maintenance techs. He was meticulous about the uses of booties as he came up an down from my old concrete basement and in and outside. I wholeheartedly recommend Turk's!
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It was Sunday morning and my heat wasn't working. I left a message at about 9:30 and got a call back in 15 minutes. I was told there were a couple calls ahead of me and they would call when on the way. 2 hours later and I get a call. Mark T shows up about 20 minutes later and it is a very minor issue. He gets it straightened right out and offers to conduct a basic maintenance and cleaning also for the cost of the after hours/weekend service call fee or, for VERY little more, I can set up an annual plan that will bring them back out in the spring for pre-cooling season cleaning/maintenance. I definitely feel like I was treated fairly and that they work with an eye to ongoing relationships rather than just a quick buck. Mark was polite, not condescending as I have experienced with other mechanical and home maintenance techs. He was meticulous about the uses of booties as he came up an down from my old concrete basement and in and outside. I wholeheartedly recommend Turk's!
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Turk Heating & Cooling is exactly what an HVAC company should be: honest, dependable, thorough, pleasant to work with, fair, and reasonably priced. I will ALWAYS use Turk and I can't thank enough the people at Franklin Township Chat for pointing me their direction. Mark Turk Jr. is just amazing. He does a wonderful job every visit and I could not be more pleased with his service. 100% fantastic. He's helped me through a lot of screw-ups that my builder's HVAC company performed. That is the definition of "above and beyond." (And no, I was not paid to write this. They really are that awesome.)
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Excellent service by Turk Heating and Cooling. Mark T. (Field Tech) swapped out our Humidifier without issue, and was thorough, very knowledgeable and helpful with the questions we had. He explained the maintenance of the new humidifier to get the best value of our investment. This is the second time we have used Turk for maintenance on our home furnace and humidifier, and I would recommend them over the bigger named companies that over charge for the same service. I appreciate the assistance! Keep up the great work!
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I've worked with this company for several years now as I work in the real estate industry and have rental properties myself. They are honest, on time, take the time to explain the problem, and efficient. They are by far the best HVAC company I have ever worked with and highly recommend them to everyone I know. Thank you Turk!
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I am a first time user of this company - highly recommended by a Heating and AC business owner who is retiring...Mark just did a maintenance visit for my over 20 year old furnace and troubleshooted an upstairs venting problem. I was impressed by the helpful, patient, honest and knowledgable attitude of both the technician and the man who answered the phone and worked the scheduling. I look forward to continuing with both the Fall and Spring Maintenance Program.
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