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By Erika W. on 06/11/19
Michael Toon was very knowledgable and helpful in proposing solutions for our HVAC system issues. He was very personable and spent a lot of time answering our questions. The technicians who installed and repaired our heat pump and furnace did a very good job. We ar...
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Michael Toon was very knowledgable and helpful in proposing solutions for our HVAC system issues. He was very personable and spent a lot of time answering our questions. The technicians who installed and repaired our heat pump and furnace did a very good job. We are pleased with the service we received and highly recommend this company. We will continue to use them in the future.
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By Ben S. on 06/10/19
Today it's June and we had a plumbing problem totally unrelated to our previous install. Jeremy came out right on time, was prompt, called me ahead of time, was very courteous in listening to my story of woe, then BOOM, he went to work and fixed us right up! So cl...
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Today it's June and we had a plumbing problem totally unrelated to our previous install. Jeremy came out right on time, was prompt, called me ahead of time, was very courteous in listening to my story of woe, then BOOM, he went to work and fixed us right up! So clean! SO professional! Thank you, Jeremy! We appreciate you! I cannot begin to express how what a fantastic job Gunther Fahrbach did on this job! From the estimate to completing the work, he was polite, professional, did a superb job, taking extra time and care to inspect all the surrounding plumbing to make sure the job was all in the box when it was done. No one else did that. Today, the day of the job, He arrived on time (and we got text messages ahead of that saying he was on his way). He took pains on this rainy, muddy day not to drag the mess into the house, and the new plumbing and water heater looks awesome. All the old stuff was packed up and gone, and Drexler just won my business for plumbing forever. This young man is the reason why. I felt and feel confident in his knowledge, his expertise and his ability to do the job! Thank you, Gunther! I couldn't thank you enough!
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By Floyd b. on 06/07/19
The team was on time and very professional,clean and knowable. I would recommend this this team to anyone.

By Gregory M. on 06/04/19
They worked all day (13 hours). They were very friendly and professional. The AC is working great. They also left my AC closet cleaner and more organized than it has ever been. They obviously take pride in their work which is exemplified by the quality of the install.

By Jack W. on 06/03/19
Jeremy was not only very professional, he was friendly and gave us plenty of advice on a number of issues. He quickly verified that we were, in fact, smelling gas and fixed the issue on the spot. I'd highly recommend this technician to anyone needing help with thei...
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Jeremy was not only very professional, he was friendly and gave us plenty of advice on a number of issues. He quickly verified that we were, in fact, smelling gas and fixed the issue on the spot. I'd highly recommend this technician to anyone needing help with their plumbing or gas needs.
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By George H. on 05/31/19
James was great! He came out for a simple AC tune up and ended up spending several hours trouble shooting an issue. His professionalism was great and he even took the time to call a more experienced tech (James has 6 years experience himself) to help solve the prob...
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James was great! He came out for a simple AC tune up and ended up spending several hours trouble shooting an issue. His professionalism was great and he even took the time to call a more experienced tech (James has 6 years experience himself) to help solve the problem. Couldn’t be happier with his service.
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By Michael h. on 05/31/19
Service tech's were very very knowledgeable and showed me issues I didn't know was going on and saved me from having future damage to my home. They did a great job! Thank you mike Murphy and Tony Phillips! Also helper Jonathan was there to assist and did a great job as well!

By Rodney H. on 05/25/19
I called May 24,2019 & explained I had 2 clogs, 1 in the tub & 1 in the bathroom sink. I asked price & was told $99. I then said does that cover both drains & was told "YES & we can have someone there by 7pm today. I got a call 82 minutes later saying I will need t...
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I called May 24,2019 & explained I had 2 clogs, 1 in the tub & 1 in the bathroom sink. I asked price & was told $99. I then said does that cover both drains & was told "YES & we can have someone there by 7pm today. I got a call 82 minutes later saying I will need to reschedule because no one can come out today. WOW that sucks! I've lost an hour & half of my off day waiting for NOTHING! So I rescheduled for today. When the tech, Nick, got here he continued to tell me 3 times in 10 minutes, that if the snake busts a pipe they will not be responsible. So I guess this has happened recently?! This made me uneasy & distrusting so I asked Nick what is this cost? He said $99 per drain. I explained to him what I was told by the lady on the phone & ask if calls are recorded. He said yes. I said great can we get a manager to review the call. He went outside to make a call, came back & said dispatch cannot change the price. I said I thought u were going to see about a manager. He went back out to make another call. This time he came back & said ALL managers are off because of the holiday weekend!!??!! I think I'll go back with ******** after this DISASTER!!
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By William S. on 05/23/19
Courteous and helpful

By Lisa c. on 05/20/19
This was a great service experience! Tiffany explained everything to me and made recommendations on how to fix the issue. I highly recommend Tom Drexler.

By Gregory M. on 05/20/19
Jerry did a great job, showed up when he said he would, and returned to finish the job after we had our septic tank emptied. Very polite and courteous. Service was excellent, they took good care of us. Kind of expensive though, about twice what I was expecting

By Cindy U. on 05/16/19
Great service. Super expensive.

By Christy L. on 05/10/19
TerryH was friendly and provided clear descriptions of the possible solutions to my plumbing needs.

By William & Jerry Ellen H. on 05/10/19
Knowledgeable, efficient, pleasant personality, cleaned up debris and was a plumber we would call on again.

By Lisa S. on 05/10/19
I have always had a great experience with Tom Drexler and have used them for years. I recently got a new furnace in 2018 from them and I’m also a Silver Plan Member, which gives you priority service. I made an appointment to have my furnace routinely serviced be...
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I have always had a great experience with Tom Drexler and have used them for years. I recently got a new furnace in 2018 from them and I’m also a Silver Plan Member, which gives you priority service. I made an appointment to have my furnace routinely serviced between 8-12. It was after 12 and I had not heard from anyone so I called the office to learn it wasn’t going to be till later that afternoon, which I couldn’t wait so I rescheduled. Again, another day, I’m waiting 8-12 when they call me telling me it would have to be later the afternoon. I couldn’t be there so I rescheduled for a 3rd time!! They call me this morning to tell me they can’t make it this morning I’ll need to reschedule. So frustrating when I’ve been put off 3 times now! What makes it worse, it’s a house I’m trying to put on the market and afternoons aren’t good for me. Bottom line, they don’t keep their word and it doesn’t matter what warranty you buy, it just gets overlooked.
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By Gwen M. on 05/02/19
Great Job. Very satisfied

By Eddie W. on 04/30/19
Review Date: Apr 30 2019 6:38 am Customer Name: Minh Duong Employee Name: Chamseddine B. Review Site (click to view): Google

By Mary s. on 04/22/19
Taylor was great. He was very kind. He went above and beyond to make sure everything was done. Will recommend him to anyone that needs service. Thanks for a job well done!!

By Kenya H. on 04/22/19
Travis was really professional and informative about my service needs. Thanks Travis

By Kenneth G. on 04/18/19
Mike was knowledgeable and friendly. This combined with his professionalism makes for the trifecta! Service Technician Mike Murphy with Tom Drexler Plumbing is highly recommended.
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