Chris from Thousand Oaks Plumbing showed up on time, successfully resolved the issue I called about, and repaired an additional minor hose that was dipping in the middle (causing a stagnant water pocket) at no additional charge. He told me the pricing before performing the work. He was pleasant and professional. My only comment is that when I asked what I was signing, he summarized what I later read and there was quite a bit more material than what he summarized (all that fine print about payments and such). So just take the time to read before signing. I didn't have any regrets about it but it's just good practice in today's business world.
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Brian was amazing!! I never leave reviews but I just had to this time. During the initial inspection, he was so open-minded and solutions-oriented in how he approached the installation issue I needed help with. He really listened to me and what I needed. On the day of the installation, he showed up early since he knew I had to get to work in a few hours time and he worked tirelessly to get the job done. He definitely went above and beyond in every sense. I am so happy with the job and will always recommend TO plumbing to anyone else because of Brian. THANK YOU!
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Matthew and Hi-Man showed up on time and were very patient when I described the problem to them. My house has a leaking issue in the garage from the decking upstairs. In the very beginning, Matthew thinks it is drains' issue, but after listening to my concern, Matthew agreed to perform some experiment by pouring waters on the drains. They did it over and over again with patient and Matthew inspected the problem with cautious. At the end, Matthew concluded it should be a deck issue but not drain issue. They clean up everything and swept the floor before leave. Very professional. Although there is $79 charge, for the time and inspection they had done for us, it's worth it. Comparing with the other plumbing company, Thousand Oaks Plumbing is a very trustable company because their employees are well-trained and they are very honest by saying this is not plumbing problem but deck issue. Thanks again to Matthew, Hi-Man and Thousand Oaks Plumbing.
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Matthew and Hi-Man showed up on time and were very patient when I described the problem to them. My house has a leaking issue in the garage from the decking upstairs. In the very beginning, Matthew thinks it is drains' issue, but after listening to my concern, Matthew agreed to perform some experiment by pouring waters on the drains. They did it over and over again with patient and Matthew inspected the problem with cautious. At the end, Matthew concluded it should be a deck issue but not drain issue. They clean up everything and swept the floor before leave. Very professional. Although there is $79 charge, for the time and inspection they had done for us, it's worth it. Comparing with the other plumbing company who said they will fix the drain/pipe issue for $1,750 and could be more if they find the root cause, Thousand Oaks Plumbing is a more trustable company because their employees are well-trained and they are very honest by saying this is not plumbing problem but deck issue. Thanks again to Matthew, Hi-Man and Thousand Oaks Plumbing.
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Matthew and Hi-Man showed up on time and were very patient when I described the problem to them. My house has a leaking issue in the garage from the decking upstairs. In the very beginning, Matthew thinks it is drains' issue, but after listening to my concern, Matthew agreed to perform some experiment by pouring waters on the drains. They did it over and over again with patient and Matthew inspected the problem with cautious. At the end, Matthew concluded it should be a deck issue but not drain issue. They clean up everything and swept the floor before leave. Very professional. Although there is $79 charge, for the time and inspection they had done for us, it's worth it. Comparing with the other plumbing company who said they will fix the drain/pipe issue for $1,750 and could be more if they find the root cause, Thousand Oaks Plumbing is a more trustable company because their employees are well-trained and they are very honest by saying this is not plumbing problem but deck issue. Thanks again to Matthew, Hi-Man and Thousand Oaks Plumbing.
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