When I was given a quote for the work I needed done I thought it was WAY too expensive. Marat, the professional representing The Pink Plumber, took the time to explain the job and why there was additional cost (old rusted out existing plumbing) and what problems the job could entail. And sure enough, there was a lot more to it than I anticipated. Marat earned every penny and left me feeling like I got a great deal! Thanks Marat, you are a great asset to your company!
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This review needs to be put in context. it originates with the repair of the main water valve entering the house. The reason for changing the the valve was because, the technician, while doing another repair, notice the valve was not closing fully. I agreed to his suggestion to have it replaced on 7/4/2019. A few days after this repair, the tubing to which the valve was connected, began to leak at a joint. mind you, there was no leak anywhere else prior to the valve replacement. I called the company to explain that the pipe leading to the valve had a very extensive leak. The same technician was dispatched to make the correction. He repaced the piece tubbing he had instralled previously with a new piece and a joint,. A few days latter, I noticed that the soil around the pipe was wet, so I called the company again. this time two other technicians in addition to the original one came to find out what was the problem. This time I was told there was a leak below ground and they had to replace the tubing again. This time they replaced it with copper tubing. The original premise for the repair was a faulty valve, I am of the belief that if there was a leak in the tubing the original technician should fave replace the tubing with copper as it was subsequently done so that I would not have had to pay for repairing a leak which was not the original reason for the intervention
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TJ (Thomas S.) is awesome! He arrived on time, reviewed the items we wanted addressed and got to work. TJ was meticulous repairing our plumbing issues, his professionalism and expertise made this a painless experience. TJ represents the Pink Plumber extremely well by providing excellent customer service and experience.
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Pink Plumber was fast and responsive. Once they confirmed that there was a technician on the way, we got a text with our technicians name and a photo so I knew who to expect. Ray E was courteous and listened to me explain the problem. He offered a solution and explained why it would fix our problem and what would happen if it did not. He validated with me that our problem was fixed and we are happily able to use our shower again. Thanks Ray!
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My experience with both Felix and Chris was outstanding! Aside from both of them being very professional they were extremely polite as well as personable. My initial request was for a quote to demolish 2 bathroom vanities and then replace with new ones. All the necessary work was explained to me in detail. When the quote was presented, the explanation of costs were comprehensive and I immediately decided to use The Pink Plumber with the caveat being that Felix and Chris would do the work. The following day Felix and Chris showed up on time to complete both bathrooms. I was astounded as well as doubtful when told that both vanities could be done in one day. I was indeed pleasantly surprised. All the work was done and my bathrooms and my home were left in perfect condition!!!! I am delighted with the new look in my bathrooms. I am very impresses with both Felix and Chris as well as The Pink Plumber. If/when I have a plumbing problem, I would absolutely call The Pink Plumber and request Felix. Thank you so much. D.
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TJ was here on time and gave us a quote letting us know how much the work would cost. Although it was a little more than we expected we said OK. TJ did a professional job and took the time to do the job right. When we call Pink Plumber the next time we will ask for TJ. We were happy with his work. Bottom line: You get what you pay for.
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