Jacob was our service tech. He was knowledgeable, efficient, and explained what was the cause of the noise in our ductless air conditioner. He also gave us options for future maintenance. We were so satisfied with Jason, we recommended him to one of our customers who was also having problems with his system.
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I had a problem with one of our air units. I called T.E.Spall on Monday and they had Jeremy R out the next day. Jeremy is very courteous and professional. He took the time to explain how he was going to attack our problem and answered all my questions. Upon the completion of his analysis ,he explained to me the various options I could take and the cost of each. I have had T E Spall in the past and have been very pleased. In fact, Jeremy was a trainee that assisted in the installation of our new furnace about a year ago.
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Aaron S. came to service my HVAC system and water heater. He was careful in his inspection and delivered quality service. Following his inspection, he provided me with a report that identified "must do," "should do," and "could do" options. Before proceeding, he made me aware of the costs and time to make the repairs. Overall, it was a comfortable experience. There were no sales pressure or scare tactics involved! I would highly recommend this company to others. Aaron was very professional throughout his visit.
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Aaron S. Aaron was to replace a wiring harness, however, the actual problem was broken connections on the controller card. Aaron correctly diagnosed the actual problem prior to installing the wiring harness. Aaron's experience, diagnostic skills and professionalism was clearly evident. I have used T. E. Spall and Sons since 2006 and I consider them to be the only business I will use with heating and A/C services.
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Jeff W., a service pro,from T. E. Spall& Son, Inc. came to install a new heating/AC unit in my home last week. He was punctual and professional. The job was completed in one day. Jeff and his associate were careful to protect my tile, hardwood and carpeting. This was very important because my heating/AC unit is on the 2nd. floor of my home. They deserve a five star rating for attitude, skill and workmanship.
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Above and beyond excellent customer service. T.E.Spall worked cohesively to get a service tech out to me asap with amazing communication. Natalie was extraordinary and determined to keep the T.E Spall 5 star reputation at an A . Jacob was very professional and thorough. Not only did he find a problem, he followed up to be sure the resolution was corrected and in prime working order. Unfortunately for me, it was not an isolated problem, but I am grateful that I was not left with a half working AC unit. Jacob explained everything so I can understand it and mad a follow up plan to resolve my dilemma. I have always been impressed with the excellent and quality maintainance /TE Spall customer service and they impressed me even moreso today. I highly recommend T.E. Spall for all of your heating and air conditioning needs.
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Jacob Mohring recently serviced our church's air conditioning system. He did an excellent job of explaining the procedure and offered helpful suggestions. He also provided information concerning ductless cooling system including the size, location of such a system, and even contacted his company to give us an estimate of the costs involved. I would highly recommend Jacob to others.
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