The entire experience was excellent. Austin made everything come together smoothly ... and Jon was above and beyond in every aspect, answering every question thoroughly and performing every task with skill and precision. My expectations were exceeded, and I would not hesitate to recommend this company and these employees. It is a pure pleasure to deal with this level of courtesy and professionalism. Thanks
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We’ve had nothing but good experiences with everyone at Swick. Hunter came to our home today and was extremely courteous, friendly, and more importantly knowledgeable about what we were wanting to do with our kitchen project! It happened to be a multiple day situation and we were scheduled for a second visit within our time frame. Thanks for all your help.
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Bought a new home. Two weeks there and everything quit working including heater. I noticed Swick had done the work and so I called. Super friendly to talk to and got someone out to our home in the woods the next day! Travis L. was amazing! Diagnosed our problems and will be out tomorrow for installation of all needed parts and equipment. That's two days folks for a new hot water heater, control board, and whole water filtration system. He even helped with some little things we needed help with. What a great guy and company. I'm glad this didn't happen in 30- weather but I feel super confident that if it did I could rely on them. What a breath of fresh air to have one on one personal attention and desire for customer satisfaction.
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DTE sent us a technician from SWICK as they have a contract with the company to fix central air conditioning. The technician who came was so stupid, he didn't even start the unit and spent about 30 minutes(most of the time spent in contacting DTE) and telling us we need a new unit. We are not so stupid. Please never call SWICK services. Other local company fixed the problem in about 20 minutes. hats off to them. CN Rav
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Reminded Swick 3 times to have the service tech come equipped to remove our Hot Water Tank Anode Rod during scheduled service visit. Tech arrived without tools to remove the Rod. Took measurement of socket and advised he would pass along information for another tech to come and remove the rod. Two days later second tech arrives and does not have the tools to remove our rod. Said information was not passed on to him. Very poor communication within their ranks. Do not recommend.
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Hunter had done a complicated job in our home about 6 weeks ago and so we were delighted that he was assigned to service our fireplace. As usual, Hunter did a thorough and expert job. It is because Swick employs people like Hunter and Tom McDonald that we have called them for the past 13 years.
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Tom M was very organized, friendly, and courteous, as he always is when he does the annual heating and air conditioning servicing. He also takes time to answer any questions and concerns I might have. I have used Swick for many years and have always found their service technicians and office staff to be friendly and helpful. The work is always done properly and correctly.
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John K. came out for an annual furnace,air conditioning, and gas water heater inspection. Austin called to let us know John was on his way. John was friendly and professional. I asked several questions which he answered without hesitation. He had 9 years of experience and is the kind of professional I trust to work on our equipment and have in our home
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