When our furnace was in need of service, one call to Swick and Wayne Y. was there the very next morning. He vacuumed around the furnace, inside and out, oiled the blower motor, changed the oil nozzle, and the oil tank filter. He was very polite and well trained in all that he did. He even listen to our concerns and was able to fine tune the blower motor so that it wouldn't blow out cool air. Before he left, he gave us an option for a new furnace, since ours is 25 years old. There is no need to throw away something that still works. It was still very thoughtful. Wayne came today with a ride along supervisor, who's name escapes me. Sorry. When the bill was presented, it was way lower then originally quoted, since they offered a military discount because of my sister' time spent in the Army. Again, our thanks goes out to Wayne Y, and your helper. It was great meeting both of you.
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Bruce did a great job during his recent furnace maintenance visit. My furnace is in a crawl space and he unfortunately was greeted with several inches of water. He took the time to investigate and diagnose the problem (sump pump) and provided me with choices on how to resolve it. I decided to replace it since I knew it wasn’t worth fixing, and he was able to complete it during the same visit. He was friendly, professional, respectful and courteous. Austin makes sure everything gets scheduled and coordinated efficiently, calls when the technician is on his way, and is always friendly, polite and professional. I’ve used Swick for several different types of services and would recommend them without hesitation.
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Thank you all. Swick team of technicians and installers, I am very pleased with your work and attitude, and for working in a cramped dark crawl space full of spider webs. Jon inspected the furnance on Monday- found a dangerous crack in the heat exchanger. Ben and Alex install the new high efficiency unit ton Tuesday and the house is warm, Great job all. This was a team I felt confidence in.
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First, I want to say that I have a very favorable review for Swick Home Services. However, I was not able to post a review because I do not have any social media accounts and the BBB website did not allow me to post anything. The work that Darryn Adams and his assistant Brian performed was excellent. They arrived on schedule and gave us a clear assessment of repair options and costs. They installed a new 1/2 HP, Wayne, shallow well pump to replace our old failing pump. They also installed a new valve for the water heater. They were courteous and friendly and performed the work in a timely manner. They also informed us of other service options including the Gold Star Service Plan. We are strongly considering this option. We want to thank Swick for their excellent system of communicating with customers. We will be requesting Darryn on future service calls. Our names are George and Sharon Williams from Munising. the work was performed on 4/1/19.
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Our Spark Modern Fires fireplace needed service. The pilot light was on but no gas was reaching the ribbon pipe. Travis from Swick Home Service knew exactly what to look for. He not only diagnosed and repaired the fireplace, he also removed and cleaned the glass front, vacuumed the interior, replaced all the required batteries and repaired the remote control. He was personable and professional. He did a great job.
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