We had a great experience with Swan. We had Isaac T as our technician and it was apparent he was highly skilled/experienced with his craft. He took time to explain his findings and the repair, was very clean and polite around our young children and pets. We highly recommend Swan - you may pay a little bit more than the discount HVAC companies but it's well worth it to ensure a comfortable home.
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Recently my furnace stopped working, of course on one of the coldest days of year. Called several places, but Swan was the only one able to send help that day. Isaac was the service-tech and he was on time, very knowledgeable and my unit was running within an hour! Best of all the cost was very reasonable, in fact good. I would recommend Swan and Isaac to anyone.
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Swan Heating & Air would be a great choice for anyone looking to have service or work done to there systems. They are prompt,courteous, and very professional in the knowledge of what they do! Zach, and his partner Lucas installed our new heating and air system in one day and displayed a fantastic work ethic with tenacious craftsmanship throughout the day to finish with a new working system. Very impressive team, with a company that shows they have a tremendous management structure and training program! All contacts, and calls, made from start to finish were as planned and efficient! Thank you Swan! Al W.
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Swan Heating & Air offered a through evaluation of our older heating system by Drew ,who detailed the good and bad of how we could decide on a proper replacement that would benefit our needs to be comfortable all seasons. Cassie was great in arranging a schedule for an installation date and Swan always give you a preview of its representatives ahead of arrival with a picture and a brief description. Prompt arrival as per message were Zach, and Lucas who went to work with a professional work ethic and did an outstanding job. Removal of the old, and installation of the new was very neat and tidy! They were both dedicated to complete the install that day, which was , a February day and required heat. Andy followed up upon completion for an inspection as scheduled and was very through and knowledgeable of how the system worked and explained how the rest of the rebates would be completed. The new system works great and we’re very pleased we went with Swan for the install and service. Highly recommended,!!
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Dylan was very patient in answering questions I had while learning about my furnace. He did a thorough job of explaining everything he did. Dylan was very knowledgeable about my furnace and honest about what he found. I will definitely use Swan heating and air for services. I highly recommend Dylan and will ask for him next time I need service. Thanks Dylan!
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Great experience. Showed up on time with a text telling us he was on the way. Had all the right equipment. Fixed our problem and explained everything well. Super courteous and just an all around nice guy. Because this experience we signed up for their club plan... we wish all technicians were like Nate.
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Swan saved us. Our furnace was stopped working one night this winter as we woke to a cold house. They promptly came out that morning and tested it. Luckily it was only the presence of carbon deposits on a flame sensor, which the service technician cleaned and all was good. The following night temps got below zero, but we stayed warm. Our technician Issac was very courteous and explained what had happened with our old furnace. The cost of the service visit was well below what was reasonable.
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Our furnace shut off sometime in the middle of the night. Called Swan at 730a and they were on site by 10a. Our tech, Dylan, was solid! Fun to talk with, professional, friendly, efficient, clean, and good at what he does! He took the time to find exactly what was going on, answered all my questions in the process, and explained how everything works. I hope I don't see him regularly on the job, but if I do, I know I'm in good hands.
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I came home to a dead battery in my thermostat and a very cold house. After changing the batteries, the furnace still refused to start. I called Swan and spoke with Tim on the phone. He found that Dylan was in the area and could be by in 1-2 hours. Dylan showed up thirty minutes later and smilingly and adeptly fixed the problem. One hour from phone call to heat! And just a small charge for the service. Thank you Swan, Tim, and Dylan for your excellent service!!
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Lost furnace function to unknown reason. Dylan listened to my observations and quickly diagnosed the REAL problem another tech had dismissed as "impossible". Fixed it and all is well. Also found a gas leak and fixed the gas line by replacing it and bringing it up to code. Provided a reasonable estimate came in at exact that amount in less time than anticipated. Dylan Tippman is such a pleasant and knowledgeable technician - we will always ask for him by name in the future. A
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