Swan sent Nate Roemen out to assess our AC issue. Nate did an excellent job trouble shooting the issue and trying to find the best solution. Nate is personable and knowledgeable. Nate restored my confidence in service people. I feel he wanted a good cost effective solution for our situation. Thank you Nate. Thank you Swan- I feel having trustworthy employees is a refection on the company and the work environment.
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Dylan came with Anthony and was very friendly, professional and supportive. We had had problems with a previous Swan Tech and were dissatisfied with that support. Dylan did a great job, explained everything, and fixed a minor problem with the A/C. I would recommend Dylan (and Swan) to anyone, and will ask specifically for Dylan in the future. Dylan turned a frustrated customer into a happy one. Thanks Dylan!!
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I had a great experience with SWAN Heating and Air. Dylan, the technician, was on time, very knowledgeable and straight forward. He was a pleasure to visit with and showed sincere concern for my HVAC problems and not how much money SWAN could make or what he could sell me. He was here for nearly an hour and identified my problem... and even trouble-shooted a clogged drain in my system and took the time to clear it.... at no additional cost! It was so refreshing for a technician to tell me that I will need a new system sometime in the near future, but use this one until it dies! I about "fell out of my chair" when it was time to pay, and he said $22.00. I Expected, $189.00... wow!! As a consumer and like many consumers, my greatest fear is being able to get an honest assessment of my situation at a fair price! Well SWAN delievers on that! Thank you! I have already referred a few of my friends to SWAN. One of those friends is a roofing contractor that is handling an Insurance claim that includes a a new HVAC sytem for a 91 year old lady. I hope SWAN gets the job. I value.. honesty, hard work, great service and knowledgeable people... Thank you SWAN!
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Our air-conditioner was not cooling our house much at all. Dylan came to diagnose our problem and was super friendly and knowledgeable. I appreciated that he showed me what he was doing and explained as he went. He was very patient with me, answering all my questions very precisely in a way that I could understand. He is an obvious believer in Swan and made a believer out of me!
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Im out of town & received a distressed call from home which prompted a call into the company. Our service technician Dylan was both knowledgeable and professional. Very thorough in diagnosing the problem, explaining the situation & executing the fix. Outstanding service & customer experience. Such a quality team of professionals...Highly recommend Swan Heating & Air for your heating & cooling service needs.
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Andrew Nichols was the Sales Consultant that came to review my HVAC needs at my home for Swan Heating & Air. Andrew was extremely professional, knowledgeable and respectful. He was very thorough in assessing our needs and presenting the quotation. Will certainly give Swan the opportunity to quote future HVAC needs.
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Dylan was the diagnostic tech assigned to check out my furnace and AC unit. He encouraged that I watch his process of checking out the problem I was experiencing. This was much appreciated as so often the repair persons want to be left alone then you have to trust what they tell you. Dylan explained everything that he was doing and I was able to see the problem that he identified. He documented the entire process with photos that Swan will retain for future service. Dylan was friendly, respectful and very knowledgeable. He call with an ETA and was there exactly as arranged. I would highly recommend Swan and if the other techs are as good as Dylan, you can't go wrong.
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Dylan was my tech today and I was very pleased with the A/C tune up he performed on my unit. He pointed out so many things that I was unaware of with AC units and the maintenance that needs to be done or at least notice things with the equipment. He was very respectful and didn't mind all of my questions. And because he knows the unit and circumstances around it, I have requested that he come back to visit again
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Andrew came to my house to help me. He was very professional and went above and beyond to find ne a thermostat that wasn't one of these new complicated smart ones. As an elderly lady I felt very comfortable and will never go to anyone else. Thank you swan heating for your amazing service.
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Andrew came to my house to help me. He was very professional and went above and beyond to find ne a thermostat that wasn't one of these new complicated smart ones. As an elderly lady I felt very comfortable and will never go to anyone else. Thank you swan heating for your amazing service.
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