Steele and Josh M. showed up promptly to install a new water heater. They were sympathetic to our not having hot water for the weekend. They started in earnest and finished in two hours. Very impressive. When the new heater was working they even got on the roof to check the vent which needed some hand tweaking. Steele also explained how Swans would take care of the heater along with the furnace and air conditioner Swans already did for us. We rest well knowing our home will be safe and warm (cool if needed). Steele and Josh are great members of the Swans family.
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Dylan T. Was very knowledgeable. He is well versed in what he does. His detailed explanations were brief and concise so we easily understood our options. Regarding hot water heaters, city codes, updated equipment and techniques of installation. He is a good communicator with a reassuring and enthusiastic way of expressing himself. He is able to tell you bad news with encouraging options that soften the blow. When we made our decision he reassured and supported us. We were very pleased as with our furnace and air conditioner. All Swans staff are personal and professional. And he loved our dogs!
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Swan was highly recommended to me after I shared a bad experience with another company. I was greatly pleased with Isaac T. He is knowledgeable, personable, communicates very well and is extremely friendly! I am very glad I canceled my appointment with your competitor and went with Swan. I do not plan to ever use a different company for either heating or air. I would and will recommend Swan Heating & Air to anyone who listens. I am sure all of your employees are just as we found Isaac but I will always ask for Isaac T.
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Dylan showed up on time and got right to work. Shared his progress with the testing and analysis. Explained the meaning of results and pointed out items to watch. I appreciated his willingness to talk about the system without any sales pitch. Appreciated his test and identification of gas leak in the hot water heater. Great service from Dylan and Swan!
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ANTHONY ROMEO WAS CALLED TO OUR HOME ON A SUNDAY MORNING AND WAS SO PLEASANT, PROFESSIONAL, AND KIND. IT WAS SO COLD IN OUR HOUSE BECAUSE OUR FURNACE STOPPED WORKING AND HE WAS VERY INFORMATIVE AND THOROUGH AS WELL!! AWESOME COMPANY! SO HAPPY TO HAVE MET ANTHONY AND HAVE A WARM HOUSE AGAIN!!!! THANK YOU SO VERY MUCH FOR YOUR RELIABILITY AND PROMPTNESS!
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Dylan T. was a true pleasure to work with. He was friendly, courteous, and did a great job with the furnace repair. On top of that, he answered all of my questions and explained exactly what he was doing along the way. Based on Dylan's visit, I would have no hesitations recommending SWAN to anyone who needs fast, friendly HVAC service at an affordable price.
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I've had multiple interactions with Swan Heating & Air and each time it's been a pleasure. From service on an old furnace before it gave up the ghost, to installation of a new furnace, rebate testing (and success) on said new furnace, and recently Anthony's service to help diagnose and fix a random issue, all instances have been performed by friendly, knowledgeable, and efficient personnel. In the most recent interaction, Anthony was quick to task and helpfully shared knowledge on what he did to address the issue. There was zero upselling or any sales pressure - just fixed the issue in a courteous and helpful manner. Great service.
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This representative, Anthony Romeo from Swan Heating & Air Conditioning, Inc. was "topnotch". He was prompt, professional, courteous, thorough with the information needed to repair our furnace and to continue quality and prompt future service. We are looking forward to the benefits of membership in their exclusive service club guarantees with free annual scheduled maintenance and safety inspections. Thank you Anthony for your quick, and efficient service including caring about our floors (wearing shoe covers) and leaving our home as if we hadn't had a technician here to repair our furnace. We have had, in the past, technicians who were not so respectful and who did not leave our home like they would have liked someone else to leave their home. A
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