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By sidney k t. on 02/20/22
Tyler Elkins gets a Five Star rating for his work at my house. It was late Friday afternoon when I called Sunset Air and told them that my A/C unit was not working. Tyler came and was able to fix the unit so it would work until the unit could be replaced. He is th...
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Tyler Elkins gets a Five Star rating for his work at my house. It was late Friday afternoon when I called Sunset Air and told them that my A/C unit was not working. Tyler came and was able to fix the unit so it would work until the unit could be replaced. He is the Zip Tie and Duct Tape KING!!! Mant thanks !! Sid Tally.
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By Bill G. on 12/30/21
Tyler is true professional and very knowledgeable with the equipment. His dedication to return us to service means very much to us! His assistant Kellsy was always in motion gettting equipment and and tools ready for Tyler.

By Beverly j C. on 10/26/21
Sunset Air was wonderful in all aspects of the installation process. Mark R was the lead installer who came to our house to inspect it and give us a quote. The price was reasonable as we really needed a new system because our old one was not cooling properly anymor...
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Sunset Air was wonderful in all aspects of the installation process. Mark R was the lead installer who came to our house to inspect it and give us a quote. The price was reasonable as we really needed a new system because our old one was not cooling properly anymore. We scheduled the date and time they were going to come and they were exactly right on time. Jake and Darryl did a wonderful job and cleaned up so well after the install you couldn't tell they were there !! So far I have been really pleased with Sunset Air and I'm glad we chose them as our A/C company. I hope that we will have a very long relationship with them. The girls that answer the phone Lydia, Savannah and another girl who's name I can't remember are also wonderful too. Thank you for a fine install, Sunset Air. Bev C
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By Thomas B. on 09/16/21
Very professional, courteous and knowledgeable about what they were doing. Thanks to the whole team at sunset air

By Jimmy S. on 08/29/21
It started with a phone call from Kaylynn to remind me of my upcoming AC service call and was ready to schedual the appointment, I asked if Sagar was available and he was. On the day of the appointment they kept me informed as to when Sagar was to arrive and he was...
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It started with a phone call from Kaylynn to remind me of my upcoming AC service call and was ready to schedual the appointment, I asked if Sagar was available and he was. On the day of the appointment they kept me informed as to when Sagar was to arrive and he was right on time. My service was very professional and friendly. Sagar kept me informed as to how the service was going with some helpful insights to keeping my AC running at the perfect capacity. I'm looking forward to working with them again for my next service.
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By Jimmy S. on 08/29/21
It started with a phone call from Kaylynn to remind me of my upcoming AC service call and was ready to schedual the appointment, I asked if Sagar was available and he was. On the day of the appointment they kept me informed as to when Sagar was to arrive and he was...
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It started with a phone call from Kaylynn to remind me of my upcoming AC service call and was ready to schedual the appointment, I asked if Sagar was available and he was. On the day of the appointment they kept me informed as to when Sagar was to arrive and he was right on time. My service was very professional and friendly. Sagar kept me informed as to how the service was going with some helpful insights to keeping my AC running at the perfect capacity. I'm looking forward to working with them again for my next service.
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By Kamal S. on 08/25/21
Excellent job. Sagar was on time, courteous, professional, and left the area clean when he was finished. Can't find any fault. We will request Sagar again and would recommend him to others.

By Theodore C. on 08/25/21
Tech made some suggestions to save money and instructed me on the correct way to install my filters. He also carefully explained the benefits of installing a UV light.

By Richard L. on 08/25/21
We were fortunate to have chosen Sunset Air as our service provider when we moved to Florida in 2003. They have professionally maintained our AC with prompt, courteous service all those years. They gave us the best price and prompt service when we needed new air co...
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We were fortunate to have chosen Sunset Air as our service provider when we moved to Florida in 2003. They have professionally maintained our AC with prompt, courteous service all those years. They gave us the best price and prompt service when we needed new air conditioners at our 3 different addresses. We do not hesitate to recommend Sunset Air - they are the best!
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By Dorothy W. on 08/25/21
Polite, efficient, thorough

By Bill F. on 08/25/21
The tech who serviced my A/C showed up without a mask. I would think all techs would/would have worn masks when inside. My wife's immune system is compromised. As a result, she cannot have the vaccine. She cannot be exposed. The tech should have worn a mask when in...
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The tech who serviced my A/C showed up without a mask. I would think all techs would/would have worn masks when inside. My wife's immune system is compromised. As a result, she cannot have the vaccine. She cannot be exposed. The tech should have worn a mask when inside the building. I mentioned that to him. Apparently, he didn't have a mask. He was evasive as to whether he had been vaccinated.Though he knew who I was, and I introduced myself, he addressed me as "Man" several times. Very unprofessional. When he left I had a question about the quality of my service, simply due to his lack of professionalism. I should add that I reported the tech's failure to wear a mask to Sunset and the response was pretty lame. "We can't make them wear masks." My thoughts on that are comment are: "Why not? Who;s running the business...management or the techs?" William Ford Farrington Way, Fort Myers.
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By Ellen G. on 08/25/21
I have been with them for 20 years and have always been happy

By Walter N. on 08/25/21
no comment

By Judith N. on 08/11/21
As usual, tech was a gem. Explained everything. Was quiet, professional. He has been here before. He is exceptional.

By Patricia D. on 08/08/21
We find their service and employees to be knowledgeable, honest, prompt, and courteous. Thank you to our new AC installers, Matt and Robert.

By Stanley Z. on 08/05/21
Was very pleased with Tyler S and his helper from today's appointment to remastic & seal plenums supply & return.

By Lawrence D. on 08/02/21
Matt and Jake did an excellent job of installing our replacement air conditioning system. They were friendly, answered questions and cleaned everything up before they left. Truly 5 star service!

By David S. on 07/09/21
no comment

By Gerard B. on 07/07/21
Matt and his team (Jake and Roger) did a perfect full system install. Work was excellent, on time and clean. Couldnt ask for more. Sunset came as a referral and I will be referring them to people I know.

By Walter R. on 07/07/21
Excellent scheduling and reliable service.. Tyler, our technician, did a great job maintaining the system and providing options for future needs. He was very personable and professional.
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CALL TO SCHEDULE
239-693-9005

Select any employee to see all their reviews.

Tyler E
1 Year
Rating:
160 total reviews!
Thomas W
32 Years
Rating:
148 total reviews!
Kaylynn L
Customer Service Rep.
8 Years
Rating:
(674 total reviews)
Cindy M
Customer Service Rep.
23 Years
Rating:
(191 total reviews)
Lydia F
Customer Service Rep.
15 Years
Rating:
(174 total reviews)
Shelbi P
Customer Service Rep.
5 Years
Rating:
(150 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Sunset Air and Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Sunset Air and Home Services. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
239-693-9005
Lydia F has a 5-Star average rating and a total of 174 total reviews
174 total reviews
Lydia is our AC Installation Coordinator, a job which she absolutely loves. She has a total of 15 years customer service experience, 4 of which in the HVAC industry. The proud Mother of 3 wonderful children, she enjoys sporting events, and sharing a good laugh with family.
By Jorge & Claudia Q. on 07/02/21
no comment

By Ed F. on 06/10/21
no comment

By Dick H. on 05/06/21
I very much appreciated the can do attitude by Sunset...would work with Gaige and Lydia again.

By Dick W. on 05/04/21
Your service was outstanding...thank you for your prompt attention to replace our AC.

By Robert & Sharon P. on 05/01/21
The Team did a very good job. The install was done in a timely manner. The installers were friendly and courteous and did a good job of cleaning their work areas after the install. We were very satisfied.

By Fred W. on 04/26/21
Robert H did an excellent job above and beyond expectations. Previously part of the AC unit was placed in the attic in a difficult place to service. Robert assessed the situation and decided to move it to a more convenient place. Then install the necessary ducting....
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Robert H did an excellent job above and beyond expectations. Previously part of the AC unit was placed in the attic in a difficult place to service. Robert assessed the situation and decided to move it to a more convenient place. Then install the necessary ducting. Job was excellent and the attitude of the workers outstanding.
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By Irwin F. on 04/26/21
Came right on time & wasted no time during the installation.

By Raymond W. on 04/20/21
We a very grateful to Sunset Air for their expertise, diligence and hard work. From Mark who first reviewed our needs and answered all of our questions to Lydia who scheduled our appointment through the team that made it all happen in 1 day. They were very courteo...
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We a very grateful to Sunset Air for their expertise, diligence and hard work. From Mark who first reviewed our needs and answered all of our questions to Lydia who scheduled our appointment through the team that made it all happen in 1 day. They were very courteous, professional and knowledgeable and cleaned up everything. I would highly recommend your company. Thank all of you for a great job done.
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By Alan & Nancy G. on 04/05/21
A neighbor recommended Sunset Air and we were very happy with the way the installation of our new unit went. Everyone was friendly, helpful, and knowledgeable.

By Walt & Nancy H. on 04/01/21
Ryan was great in the sales process and Robert & Damian were wonderful during the installation. Lydia and the office staff have been equally accommodating. Highly recommend Sunset Air & Home!

By Glenn M. on 03/18/21
Quality work by courteous, professional staff.

By Daniel S. on 03/13/21
Could not be more pleased with new Trane AC Compressor/Handler system installed by Sunset Air. Service Manager came out and spent over an hour with me going thru the options and answering my questions. When he left the choice had been made and installation was alre...
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Could not be more pleased with new Trane AC Compressor/Handler system installed by Sunset Air. Service Manager came out and spent over an hour with me going thru the options and answering my questions. When he left the choice had been made and installation was already scheduled. The installation was very professional, on time and is the best looking, neatest system install I have ever seen. Very happy with the performance of Sunset and my new system. Matt Silva was the head installer and was great to deal with, did a wonderful job. I chose Sunset Air for the new system because of the good and honest service they gave on my old system for the last few years, much better than the company that installed that system in 2013.
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By Richard E. on 03/12/21
no comment

By JIM M. on 03/05/21
Competitively priced , on time, and very professional. Quality Trane equipment was installed. Technicians were knowledgeable and efficient. I would definitely use them again and confidently recommend them to anyone who needs their services. You won't go wrong with Sunset Air

By Elaine H. on 03/04/21
New Customer: Sunset was one of three companies I requested to quote a new system. Ryan L., the representative, Technician Manager, was very informative, answered all of my questions, and even made several suggestions on how to improve the set up in my home (none o...
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New Customer: Sunset was one of three companies I requested to quote a new system. Ryan L., the representative, Technician Manager, was very informative, answered all of my questions, and even made several suggestions on how to improve the set up in my home (none of the other quoting companies did this). He worked with me to find the right system. Lydia was very quick and responsive to the contracting paperwork. Matt and Jake, the installers were prompt, professional, did their work on schedule, instructed me on the new system. Shelbi in the office is also polite and professional. So far all of my contact with Sunset has been very good and professional.
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By Amanda V. on 03/01/21
From the first interaction with Grant, to Robert coming and installing - this was an outstanding experience. They replaced the complete system and installed a new thermostat. Service was awesome - Robert and Damien were very professional and went beyond to ensure...
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From the first interaction with Grant, to Robert coming and installing - this was an outstanding experience. They replaced the complete system and installed a new thermostat. Service was awesome - Robert and Damien were very professional and went beyond to ensure I was happy with the service and understood how to use the new thermostat!. Would definitely recommend Sunset Air to anyone needs HVAC services. Thanks!
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By Madeline B. on 02/17/21
After servicing the existing 30 year old equipment, I was informed that the tech could no longer "save" my A/C. The quote was sent to me by the next day and once I had agreed and signed, the scheduling was agreed upon and they arrived on the day, completed the inst...
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After servicing the existing 30 year old equipment, I was informed that the tech could no longer "save" my A/C. The quote was sent to me by the next day and once I had agreed and signed, the scheduling was agreed upon and they arrived on the day, completed the install within a reasonable amount of time, cleaned up after themselves and left me a very satisfied and happy customer. Thank you all. ********
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By Marge G. on 02/10/21
no comment

By Kenneth Y. on 02/05/21
I recently had my ac replaced by Sunset Air Conditioning. I chose them because they installed the original system and it lasted 14 years and Ryan Lane the service manager was honest and professional when he gave me the estimate. Lydia was very helpful in coordinati...
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I recently had my ac replaced by Sunset Air Conditioning. I chose them because they installed the original system and it lasted 14 years and Ryan Lane the service manager was honest and professional when he gave me the estimate. Lydia was very helpful in coordinating the installation and I knew exactly how it would happen. Matt and Jake were my installers and I can't say enough about good they are at their job. They told me how long it would take and it happened. I highly recommend Sunset for all your ac needs.
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By Robert & Marion T. on 01/30/21
Great contact and follow up, along with excellent work. Thoroughly professional company at every level we’ve interacted. Sales, installation, office teams are all first class. Pricing and options presented were all well detailed and very competitive. I’d happil...
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Great contact and follow up, along with excellent work. Thoroughly professional company at every level we’ve interacted. Sales, installation, office teams are all first class. Pricing and options presented were all well detailed and very competitive. I’d happily recommend Sunset without hesitation. Lydia and Matt we great to work with.
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