Gaige came to us following a total system failure. He promptly diagnosed the issues (there were multiple), ensured parts were ordered (we are still under warranty) with a sense of urgency as we had no A/C (system was not able to be patched). We received a call the following morning from Sunset to confirm parts had been acquired and the repair would take place within 2 days. Gaige was on site early with another team member and they both worked for over 5 hours to complete the install/repair whilst we were not at home. His honesty, integrity and dedication to us as homeowners was fantastic. We will be requesting Gaige to undertake all of our servicing needs with Sunset moving forward. Highly recommended.
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I have used Sunset for over 14 years. They installed a new Trane unit 8 years ago. They have always been honest and treated me right. Tyler performed a maintenance check on my system this week. He is professional and knowledgeable and answered our questions thoroughly. I have always been fully satisfied with their service. I would recommend them to anyone who wants to have confidence in their A/C service provider. ****
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We choose Sunset Air to replace our orginal A/C unit which was not working. Since it has been replaced we have been very happy the A/C keeps us cool & it is energy efficient keeping the power bills down. We have an annual maintenance plan & all the guys have been very professional & explained things if we had any questions.I would highly recommend them
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The initial service done----with one more to go----for the annual Service Contract which cost $189.00 All went smoothly. I asked the techs to not only clean the filters----but also to vacuum the air inlet grates which become unsightly with dust. He did a good job with all of that. I supplied my Dyson vacuum cleaner---which is what I use when I do this same task. We have four intake grates---two small----two large. For me---when I do the filter cleaning and/or replacement---I use some paper towels and some Glass Plus to get the intake grates looking clean and spiffy!
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Please be advised that Ryan did an excellent job. Our A/C, although only two years old, was not performing like it should and Ryan sorted it right out. It runs great now and is much quieter than it was. I’ll give him a 10 out of 10. After being your customer for 15 years, I’ve never had anything but excellent service.
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The sunset tech. Andrew was polite, professional and punctual. Andrew answered all A/C heating and thermostat questions from me and my wife. He did a thorough job of checking our air conditioning system and flushing the line. In fact he had to extend the height of the drain pipe which was buried by the builder. Fantastic employee. Highly recommend the company and employee.
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