Justin C. arrived very soon after initial call and when promised. He accessed the situation, described the process, and when given the approval to proceed he promptly got to work. He deployed fans and humidifier, explaining their utility. Follow up appointments to check on the drying process were done on time by Justin and another crew.
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Shawn of Stover's Restoration looked at the area that needed restoration and gave an explanation of what action was required that I could understand. Shawn presented himself as courteous and professional and even offered to look at my insurance policy to determine if any of the restoration would be covered. After an explanation of the estimated charges, signing off contract, the first phase of the recovery was started and completed in a timely manner.
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Justin was very thorough in his evaluation of the carpet and baseboard moisture. He answered my questions and discussed his findings today compared to the previous days readings. His professionalism allowed me to feel comfortable that the drying process was completed today- day four of the process.
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Cori with Stover's Restoration was an excellent technician. He was prompt keeping our appointment time. He thoroughly answered all questions I had and was patient as I followed him throughout his moisture evaluation. My sump pump had failed so Stover's has been completing the water extraction/drying services. Cori is very knowledgeable and this allowed me to have more comfort during this difficult process.
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I would like to recognize Zack, Loran and Tyler for their prompt response to my sump pump failure. Stover's Restoration provided an estimate within an hour of my water emergency and provided a plan to begin the water extraction process. Zack and Tyler answered my questions clearly and thoroughly on day one and then Zack and Loran returned the next day to extract the water. They had a team approach in extracting the water and kept me updated throughout the process. I am maybe half way completed in the drying stages and am seeing consistent progress in the pad and carpet drying. The three individuals above have really helped keep my stress level lower during this emergency.
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Within a few hours of filing my insurance claim, Stover's called and were sending someone out. Shawn doesn't cover our area, but was assigned to start our water restoration. He checked everything out and explained the process. We had removed the carpet and padding, but he determined the water had gone under our laminate flooring as well. I was prepared to move all our furniture, but he indicated that was part of his job. Great service and pleasant!
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Jason Hund a very professional in cleaning my basement after a pipe sprung a leak and flooded my basement. Does a great job of staying on task. Was very careful in moving my furniture in and out of the rooms in the basement. Insured that I was comfortable in the work being performed. Great job!
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