I did plenty of research and received multiple quotes before replacing our HVAC system. While many of the sales staff were exceptional in their delivery of information, Bryan took the most time with me to lay out multiple options and to provide pertinent information re: each option. Their pricing for the system we received was better than the other quotes we had received and the install team was efficient and professional, taking great care to keep our home clean as they came in and out of the house. I was also immediately impressed with the office staff; they were prompt in setting up my appointment, flexible with my need to reschedule, and very clear on what their role would be moving forward after the install. I am currently in the process of working with them to receive all my eligible rebates, but I have full confidence that this will be done with equal care and punctuality. I would definitely recommend this company!
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These folks really were amazing from initial call through installation to managing the filing of the extended warranty. They were respectful of the new carpet in our home by wearing booties inside, they were through, they were fast, and they were courteous. They even waited several weeks to file the extended warranty papers (we wanted to wait until we sold the house so the extended warranty would go to the new owners) and called me to be sure we didn't miss the deadline on that. I really appreciated that, and so did our buyer. Good price, great service, extra courtesy: what more could you want from a place?
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I have had the need to use Star several times over the past few years. I keep coming back to them because they are responsive, prompt, friendly and most importantly honest. I really appreciated how friendly and personable everyone is that I have dealt with at Star. I had the most contact with Rachel and she is a pleasure to communicate with and very responsive to phone calls and/or emails. I would recommend Star to anyone who needs repairs, troubleshooting a problem and a new system. I have done it all with them and they don't disappoint!
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We had a great experience with the Star team from the initial inspection; review of new HVAC system; installation and filing of rebates/warranty. The team members (Ryan, Bryan, Donovan and Rachel) were professional, knowledgeable, responsive and courteous. We would highly recommend Star Heating and Cooling.
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From the initial call talking to Rachel to the sales consultant, Brian, to the installers, this was the best experience I have ever had with a company. They all seemed to care about me as a customer and as a person. They went out of their way to make sure my family and I were not without cooling during the hottest days of the summer. They even went and bought a window unit for us to use until our AC install happened a few days later.... on the 4th of July. I have never experienced this level of customer service...no, customer care from a heating and cooling company before. I highly recommend them and will definately use them again for all of my heating and cooling needs. They are the best.
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