From the initial call talking to Rachel to the sales consultant, Brian, to the installers, this was the best experience I have ever had with a company. They all seemed to care about me as a customer and as a person. They went out of their way to make sure my family and I were not without cooling during the hottest days of the summer. They even went and bought a window unit for us to use until our AC install happened a few days later.... on the 4th of July. I have never experienced this level of customer service...no, customer care from a heating and cooling company before. I highly recommend them and will definately use them again for all of my heating and cooling needs. They are the best.
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A five star company in my book. Star Htg and Cooling just installed new Carrier furnace and A/C units in our house. Their customer service and attention to detail was phenomenal. I really appreciated their personal touch and accessibility. They offered us the most competitive pricing, filed all the rebate and warranty paperwork for us, and left completely clean work areas. They follow up the install with an additional inspection and answer any additional questions during that second visit. We did have some water leak in the drip pan. I called and they immediately sent someone over. Turned out it was just some leftover condensation in the tubing they had checked during the inspection the day before. I have been really impressed with how they go above and beyond for their customers. The sales team worked really hard to get us the best pricing. Rachel has been such a help. She always responds to my questions quickly. And the service techs have been knowledgeable and pleasant.
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