A five star company in my book. Star Htg and Cooling just installed new Carrier furnace and A/C units in our house. Their customer service and attention to detail was phenomenal. I really appreciated their personal touch and accessibility. They offered us the most competitive pricing, filed all the rebate and warranty paperwork for us, and left completely clean work areas. They follow up the install with an additional inspection and answer any additional questions during that second visit. We did have some water leak in the drip pan. I called and they immediately sent someone over. Turned out it was just some leftover condensation in the tubing they had checked during the inspection the day before. I have been really impressed with how they go above and beyond for their customers. The sales team worked really hard to get us the best pricing. Rachel has been such a help. She always responds to my questions quickly. And the service techs have been knowledgeable and pleasant.
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The service technicians for Star heating and cooling whom did the installation of my new furnace arrived on time, where friendly, coutesy knowledgeable and professional. They accomplished the install job in a reasonable time and stayed there after a little while to answer any question I had. " Did a great job"
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Star is always considerate of your time and are careful with your home. Love the email reminders to set an appointment for regular maintenance with our maintenance agreement. Also the knowledgable, friendly staff is always willing to answer questions and are not trying to "sell" you anything every time they come to your home.
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It was a pleasure working with Marshall during the bidding process. Everything was very transparent - including the model numbers, corresponding brochures, what the Carrier rebate was going to be. He was also very responsive in answering my questions and assuring me about the quality of installation etc. I got a very competitive bid, so I didn't negotiate the price any further. The installation crew did a great job. AC is working great, and I have a follow up appointment next week for them to come and check that everything is working well, and also to fire up the furnace and complete the humidifier hook up. So far it has been a good experience. It feels like I can trust this company.
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