Friendly efficient Fixed problem I would have appreciated more if the technician would have explained what he did once it was done. He installed new valve and explained that well. In seeing the unit after; he moved pipe to more of the front of water heater. Assume that he felt this more practical but would have liked him to point that out and tell me his thoughts. This is not a complaint; it is a suggestion.
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David W. Definitely went above and beyond helping me with my emergency furnace issue. Even before he was 'on the clock' he allowed me to sending him pictures of the problem and even walked me through some simple trouble shooting so I could solve it on the spot. He took good care to explain to me what the problem was, possible causes, and what he did to solve it. Very professional, I'll definitely ask for him again if I need any help.
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David (I am not sure which one) and Standard Plumbing went above and beyond to help our tenants and myself over a weekend with below zero temperatures. Our tenant lost heat and later water. David made sure they had space heaters, made several trips for a problem part, and helped with the frozen pipes. Each time we called, he always responded immediately. I know he had over 80 calls over the weekend but he was extremely responsive, respectful and honest during our interactions. Last summer they also worked quickly to order and install a new A/C unit when our tenant's were without A/C in 100 degree weather. THANK YOU SO MUCH!
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We live in a pre-Civil War stone house with a 1960's era furnace and central air. Kalib and a new hire Jeff? ripped out the old and tied in the new unit into existing duct work in a cramped, dirty, dark basement (previously a dug-out winter shelter) and were good natured about a difficult nasty job. Installed the new furnace and central air in short order but ran into an unplanned, unexpected propane gas supply problem. (not enough pressure) . They stuck with the problem coordinating with the propane company until the problem was isolated and resolved.( Propane company equipment at fault.) Great job done professionally with good humor. PS The Senior discount was a blessing. PSS The workers all wore their masks when entering the upper residence. Very much appreciated..Thank You!!
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Jim came out to complete the semi-annual inspection and service of our two units. As always, his work was outstanding. Jim is a true professional. He knows his profession inside and out and he is great to work with. He was patient when answering our questions and informing us about every step in his examination of our units. We look forward to seeing him again! Chuck and Cate Sanders
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This is my third service call with Standard (all routine maintenance), and all three times I've been happy with the visit. I thought it was considerate that David N. made sure he had the trucked parked so that it wouldn't cause a problem for someone else. He was quick, checked the little details (like how old the batteries were in the thermostat), and gave me easily understood answers to my questions. Very happy with his service. I also want to acknowledge Reneé, who booked and confirmed the appointment. Talking with her is like talking with a good friend. Definitely staying with Standard!
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A month ago Standard PHA installed a custom high end HVAC system for me. A motor subsequently was buzzing, and I called to complain and ask for correction. No surprise: the owner John Shortsleeves' response was instantaneous, and repair followed immediately after. Top notch, as always.
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Dalton and Kaleb arrived about 45 minutes after our phone call. They had both been here before, so they proceeded to the main furnace After about 30 minutes, they reported that the igniter was bad and had been replaced. We are now warming nicely. We appreciate the prompt, efficient and professional service.
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I've been a Standard PHA customer for many years. In November 2020 Standard installed a complete high efficiency HVAC system in my 27-year-old home, along with a new hot water heater and expansion tank. Absolutely beautiful installation: very carefully done, everything tightly done, and very skillful and professional installation team. Top quality from start to finish at a price that met my willingness to pay. Highest recommendation to Standard PHA.
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