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By Neil H. on 06/18/19
Working with Shawn Scola to start the process and with Matt Ashley and Nick Harrington on installation was a great experience. Questiones addressed, suggestions made, very pleasant to interact with. I highly recommend the team

By David P. on 06/17/19
After searching for 3 weeks for someone to service my gas boiler, which when starting sounded like it was exploding and sending off an acrid smell of gas. South Shore H & C came to the rescue. The understanding office staff arranged for Michael C to assess the prob...
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After searching for 3 weeks for someone to service my gas boiler, which when starting sounded like it was exploding and sending off an acrid smell of gas. South Shore H & C came to the rescue. The understanding office staff arranged for Michael C to assess the problem. Within 5 minutes of his arrival at my home, he had diagnosed and repaired the problem. Though not a customer at the time, I immediately signed up for one of their money saving service plans
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By David P. on 06/17/19
After three weeks searching for someone to service my gas boiler, which when starting would sound like an explosion with an acrid smell of gas, South Shore Heating and Cooling came to the rescue. The office staff was understanding and helpful. The technician, Micha...
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After three weeks searching for someone to service my gas boiler, which when starting would sound like an explosion with an acrid smell of gas, South Shore Heating and Cooling came to the rescue. The office staff was understanding and helpful. The technician, Michael C , diagnosed the problem had it fixed in a matter of moments. He was efficient, friendly and knowledgeable. I was not a customer of South Shore H &C but immediately signed up for one of their money saving service plans. I couldn't be happier.
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By The O. on 06/14/19
Keith answered all our questions, respectful, polite and thorough.

By Leo C. on 06/13/19
Brian very professional. Larissa able to resolve issue.

By jim s. on 06/12/19
great emergency response on weekend...thank you

By Molly N. on 06/12/19
our generator serviceman was exceptional!

By Dave N. on 06/12/19
Russ did a replacement AC installation at my home and did an excellent job. Very professional service completed in a timely manner. Russ was also very good in explaining everything to me and instructive in how to maintain my system!

By Ronald M. on 06/12/19
arrived promptly as scheduled. Polite, courteous and a good worker.

By Norman P. on 06/12/19
Professional and courteous. On time and provided helpful advice. Look forward to future service visits

By molly richardson n. on 06/11/19
Michael Cottrell did a great job

By Sharman on 06/11/19
Keith R. is an exceptional service technician. He is professional, knowledgeable, and personable. Not only did he check/test our new system making necessary adjustments, he also explained the features, and gave us tips for maximum functionality. Outstanding!!

By Lee H. on 06/10/19
Technician was respectful, kind, and knowledgeable. Pleasure to have in my home, thank you.

By Lyndy R. on 06/08/19
No comments

By Lyndy R. on 06/08/19
no comment

By Jack K. on 06/06/19
Tim was very helpful in explaining SS services and setting up my appointment.

By William H. on 06/05/19
He was extremely helpful

By Hanna G. on 06/04/19
Michael C is a personable, professional, and efficient technician.

By Barry A. on 06/04/19
Larissa was very pleasant and helpful to me and my rating is for her. My comment concerns my difficulties getting air conditioning service from some concerns, including South Shore, where they are backed up for weeks. Yes, I do understand that air conditioning serv...
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Larissa was very pleasant and helpful to me and my rating is for her. My comment concerns my difficulties getting air conditioning service from some concerns, including South Shore, where they are backed up for weeks. Yes, I do understand that air conditioning service is highly seasonal and any business wants to use their available personnel efficiently. What I cannot understand is why many Cape contractors do not provide week end and emergency service even for customers willing to pay a premium or, alternatively, do not take on new customers if they cannot service their existing customers in a timely manner. (I am not a present customer of South Shore so my last comment does not refer to them). Yes, by searching I did get the service I needed elsewhere but it was a painful process.
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By Yolanda H. on 06/03/19
I have been a customer for over 20 years and truly believe they care about their customers. Professional, knowledgeable and friendly!!
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Select any employee to see all their reviews.

Shawn S
Rating:
32 total reviews!
Ron A
Rating:
31 total reviews!
Larissa H
Customer Service Rep.
Rating:
(5 total reviews)
Tim O
Customer Service Rep.
Rating:
(1 total review)
Brian P
Rating:
(31 total reviews)
Wayne P
Rating:
(30 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period South Shore Heating & Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at South Shore Heating & Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Will H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
11 total reviews
By Susan T. on 05/20/19
Just a note to say how pleased and impressed we were with 3 of your employees...Will Holland, Matt Ashley and Brian Gregg. Will was very knowledgeable on what we needed to replace an A/C system. Matt and Brian were a delight to deal with, courteous and knowledgeabl...
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Just a note to say how pleased and impressed we were with 3 of your employees...Will Holland, Matt Ashley and Brian Gregg. Will was very knowledgeable on what we needed to replace an A/C system. Matt and Brian were a delight to deal with, courteous and knowledgeable and the cleanup was great!!! Nice teamwork. Would highly recommend South Shore.
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By Lisa O. on 05/11/19
We are pleased with the service provided. Everything looks very clean and orderly. My only suggestion would be to better coordinate time frames with the electrician.

By John M. on 04/02/19
The team from South Shore just spent 2 days installing my AC and a dehumidifier. They were professional, personable and made the experience a pleasure — from gettting the estimate through installation. Matt and Brian were here both days and were great.

By Tom W. on 03/13/19
Had our 30 year old furnace, AC and water heater replaced. The guys were very knowledgable, professional, and a pleasure to work with. They arrived right on time and completed the installation on schedule. They were especially attentive to our needs and readily an...
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Had our 30 year old furnace, AC and water heater replaced. The guys were very knowledgable, professional, and a pleasure to work with. They arrived right on time and completed the installation on schedule. They were especially attentive to our needs and readily answered all our questions. We are very satisfied, and confident in South Shore's commitment to serving us in the future.
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By Lisa J. on 02/01/18
South Shore's sales person Will was in constant contact and answered all my questions quickly and handled all paperwork to make the transition smooth. The staff that installed the system worked efficiently and stayed until the job was completed.

By Karnig O. on 08/14/17
Very Happy with the install and entire crew. Will be sure to let his friends know about us.

By Bob T. on 07/02/17
I used South Shore to add central air (condenser and coil) to my hot air furnace. Will was great at answering all my questions when he came to do an estimate. And Mark did a quick, clean, professional job on the installation. When a small problem developed after th...
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I used South Shore to add central air (condenser and coil) to my hot air furnace. Will was great at answering all my questions when he came to do an estimate. And Mark did a quick, clean, professional job on the installation. When a small problem developed after the installation, they immediately returned and corrected the problem. I would definitely use them again.
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By Bud B. on 04/17/17
Talked to several neighbors about needing a new gas boiler. They said they were very happy with South Shore Heating & Cooling. So I called them for an estimate. Will Holland came to my house first thing the next morning and, after carefully outlining all my opti...
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Talked to several neighbors about needing a new gas boiler. They said they were very happy with South Shore Heating & Cooling. So I called them for an estimate. Will Holland came to my house first thing the next morning and, after carefully outlining all my options, emailed me a written estimate by the end of the day. Turns out his estimate was for a better boiler than anyone else's and at a significantly lower cost. The installation was completed in one day by Russ Brown and Jonathon Irvine who were both pleasant and helpful in explaining how the new system operates. Both Russ and Will also explained a number of options that would alert me to problems while I was in Florida. Can't speak highly enough about the service I received.
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By Jeff t. on 02/28/17
5 stars for these guys!!! Made this whole process a breeze. From JASON, to Will H. To the installers. Explained everything that was going to happen. Submitted all nessecary paperwork for me. Very professional. Showed up when they said they were going to..( which is...
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5 stars for these guys!!! Made this whole process a breeze. From JASON, to Will H. To the installers. Explained everything that was going to happen. Submitted all nessecary paperwork for me. Very professional. Showed up when they said they were going to..( which is rare now a days)., showed & explained how the unit works & how to use it. Would highly recommend to anyone..??????????
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By Lloyd F. on 01/27/17
Will was very responsive during the sales process. He answered questions thoroughly and was friendly and pleasant to deal with. I recommend him and So Shore Heating.

By Donna & Rich M. on 01/22/17
Professional, courteous, very knowledgeable staff that was great explaining everything they were doing. Installed high efficiency boiler and direct hot water tank and the workmanship was perfection. Left our basement cleaner than they found it. Everyone was wonderful to work with.
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