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By Neil H. on 06/18/19
Working with Shawn Scola to start the process and with Matt Ashley and Nick Harrington on installation was a great experience. Questiones addressed, suggestions made, very pleasant to interact with. I highly recommend the team

By David P. on 06/17/19
After searching for 3 weeks for someone to service my gas boiler, which when starting sounded like it was exploding and sending off an acrid smell of gas. South Shore H & C came to the rescue. The understanding office staff arranged for Michael C to assess the prob...
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After searching for 3 weeks for someone to service my gas boiler, which when starting sounded like it was exploding and sending off an acrid smell of gas. South Shore H & C came to the rescue. The understanding office staff arranged for Michael C to assess the problem. Within 5 minutes of his arrival at my home, he had diagnosed and repaired the problem. Though not a customer at the time, I immediately signed up for one of their money saving service plans
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By David P. on 06/17/19
After three weeks searching for someone to service my gas boiler, which when starting would sound like an explosion with an acrid smell of gas, South Shore Heating and Cooling came to the rescue. The office staff was understanding and helpful. The technician, Micha...
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After three weeks searching for someone to service my gas boiler, which when starting would sound like an explosion with an acrid smell of gas, South Shore Heating and Cooling came to the rescue. The office staff was understanding and helpful. The technician, Michael C , diagnosed the problem had it fixed in a matter of moments. He was efficient, friendly and knowledgeable. I was not a customer of South Shore H &C but immediately signed up for one of their money saving service plans. I couldn't be happier.
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By The O. on 06/14/19
Keith answered all our questions, respectful, polite and thorough.

By Leo C. on 06/13/19
Brian very professional. Larissa able to resolve issue.

By jim s. on 06/12/19
great emergency response on weekend...thank you

By Molly N. on 06/12/19
our generator serviceman was exceptional!

By Dave N. on 06/12/19
Russ did a replacement AC installation at my home and did an excellent job. Very professional service completed in a timely manner. Russ was also very good in explaining everything to me and instructive in how to maintain my system!

By Ronald M. on 06/12/19
arrived promptly as scheduled. Polite, courteous and a good worker.

By Norman P. on 06/12/19
Professional and courteous. On time and provided helpful advice. Look forward to future service visits

By molly richardson n. on 06/11/19
Michael Cottrell did a great job

By Sharman on 06/11/19
Keith R. is an exceptional service technician. He is professional, knowledgeable, and personable. Not only did he check/test our new system making necessary adjustments, he also explained the features, and gave us tips for maximum functionality. Outstanding!!

By Lee H. on 06/10/19
Technician was respectful, kind, and knowledgeable. Pleasure to have in my home, thank you.

By Lyndy R. on 06/08/19
No comments

By Lyndy R. on 06/08/19
no comment

By Jack K. on 06/06/19
Tim was very helpful in explaining SS services and setting up my appointment.

By William H. on 06/05/19
He was extremely helpful

By Hanna G. on 06/04/19
Michael C is a personable, professional, and efficient technician.

By Barry A. on 06/04/19
Larissa was very pleasant and helpful to me and my rating is for her. My comment concerns my difficulties getting air conditioning service from some concerns, including South Shore, where they are backed up for weeks. Yes, I do understand that air conditioning serv...
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Larissa was very pleasant and helpful to me and my rating is for her. My comment concerns my difficulties getting air conditioning service from some concerns, including South Shore, where they are backed up for weeks. Yes, I do understand that air conditioning service is highly seasonal and any business wants to use their available personnel efficiently. What I cannot understand is why many Cape contractors do not provide week end and emergency service even for customers willing to pay a premium or, alternatively, do not take on new customers if they cannot service their existing customers in a timely manner. (I am not a present customer of South Shore so my last comment does not refer to them). Yes, by searching I did get the service I needed elsewhere but it was a painful process.
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By Yolanda H. on 06/03/19
I have been a customer for over 20 years and truly believe they care about their customers. Professional, knowledgeable and friendly!!
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508-398-6901

Select any employee to see all their reviews.

Shawn S
Rating:
32 total reviews!
Ron A
Rating:
31 total reviews!
Larissa H
Customer Service Rep.
Rating:
(5 total reviews)
Tim O
Customer Service Rep.
Rating:
(1 total review)
Brian P
Rating:
(31 total reviews)
Wayne P
Rating:
(30 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period South Shore Heating & Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at South Shore Heating & Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Matt A has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
27 total reviews
By Neil H. on 06/18/19
Working with Shawn Scola to start the process and with Matt Ashley and Nick Harrington on installation was a great experience. Questiones addressed, suggestions made, very pleasant to interact with. I highly recommend the team

By Susan T. on 05/20/19
Just a note to say how pleased and impressed we were with 3 of your employees...Will Holland, Matt Ashley and Brian Gregg. Will was very knowledgeable on what we needed to replace an A/C system. Matt and Brian were a delight to deal with, courteous and knowledgeabl...
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Just a note to say how pleased and impressed we were with 3 of your employees...Will Holland, Matt Ashley and Brian Gregg. Will was very knowledgeable on what we needed to replace an A/C system. Matt and Brian were a delight to deal with, courteous and knowledgeable and the cleanup was great!!! Nice teamwork. Would highly recommend South Shore.
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By Susan T. on 05/20/19
Just a note to say how pleased and impressed we were with 3 of your employees...Will Holland, Matt Ashley and Brian Gregg. Will was very knowledgeable on what we needed to replace an A/C system. Matt and Brian were a delight to deal with, courteous and knowledgeabl...
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Just a note to say how pleased and impressed we were with 3 of your employees...Will Holland, Matt Ashley and Brian Gregg. Will was very knowledgeable on what we needed to replace an A/C system. Matt and Brian were a delight to deal with, courteous and knowledgeable and the cleanup was great!!! Nice teamwork. Would highly recommend South Shore.
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By Richard E. on 04/16/19
Sean designed a very good system for us, both heating and AC. He was very knowledgeable and attentive to our questions. He took all the time we needed to reassure us as we proceeded along with our project. Technicians Brian Gregg and Matt Ashley were organized, eff...
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Sean designed a very good system for us, both heating and AC. He was very knowledgeable and attentive to our questions. He took all the time we needed to reassure us as we proceeded along with our project. Technicians Brian Gregg and Matt Ashley were organized, efficient, and helpful as the day proceeded along. They kept us informed and in the loop as questions came up along the way and the job site was left neat and clean when they left. They were three consummate professionals in all ways heating and cooling. Thank you for a great job!!
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By Paula S. on 04/12/19
Thank you South Shore Heating & Cooling for making this experience of a/c installation so fantastic. Shawn really set the tone with personable and professional consultation that let me know I could trust his team to comprehensively take care of the installation pr...
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Thank you South Shore Heating & Cooling for making this experience of a/c installation so fantastic. Shawn really set the tone with personable and professional consultation that let me know I could trust his team to comprehensively take care of the installation process. The field team members, Matt and Brian, answered my questions along the way, were very accountable and genuinely excited to make this customer happy with the installation results. Thank you all for such a job well done.
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By John M. on 04/02/19
The team from South Shore just spent 2 days installing my AC and a dehumidifier. They were professional, personable and made the experience a pleasure — from gettting the estimate through installation. Matt and Brian were here both days and were great.

By John M. on 04/02/19
The team from South Shore just spent 2 days installing my AC and a dehumidifier. They were professional, personable and made the experience a pleasure — from gettting the estimate through installation. Matt and Brian were here both days and were great.

By Kerry H. on 03/30/19
My husband and I were very pleased with his professional service!

By Maris D. on 03/19/19
Very happy with the work performed at my home. Both men were knowledgeable and did a great job installing the new AC unit.

By Tom W. on 03/13/19
Had our 30 year old furnace, AC and water heater replaced. The guys were very knowledgable, professional, and a pleasure to work with. They arrived right on time and completed the installation on schedule. They were especially attentive to our needs and readily an...
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Had our 30 year old furnace, AC and water heater replaced. The guys were very knowledgable, professional, and a pleasure to work with. They arrived right on time and completed the installation on schedule. They were especially attentive to our needs and readily answered all our questions. We are very satisfied, and confident in South Shore's commitment to serving us in the future.
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By Joan I. on 01/31/19
Matt was informative. He was able to get my system up and running, when another company disconnected it. Thank you!!

By John H. on 01/01/19
Thank you for the efficient service on my boiler.

By Thomas C. on 12/05/18
It was a pleasure to have Matt come and service my heating system.He was efficient, informative, courteous and neat.Did the service ,answered my questions and concerns and renewed my faith in South Shore. Requesting Matt for all my future service needs.Tom C

By Richard B. on 11/06/18
Tech was professional and also personable.

By VALUED CUSTOMER Nancy N. on 07/17/18
Matt has serviced both my homes on the Cape. I have oil heat in both and central air. He recently corrected the duct work so as to improve air flow. Have been a South Shore client for 6 years! Great company!

By VALUED CUSTOMER Sara B. on 07/06/18
Amazing!! Had an urgent problem with our 5 year old furnace and they accommodated me right from the get go even though I was not already a customer (which I def am now!!) and resolved the problem quickly and efficiently! And Matt is THE BEST and was thorough and ...
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Amazing!! Had an urgent problem with our 5 year old furnace and they accommodated me right from the get go even though I was not already a customer (which I def am now!!) and resolved the problem quickly and efficiently! And Matt is THE BEST and was thorough and over the top helpful and our frustration became his frustration and he was not satisfied until we were completely satisfied! Wish there were more stars to check off!!
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By Christine S. on 06/01/18
Very impressed with install, and how Matt mentored Zack.

By Mrs. T. on 03/20/18
Matt is just a pleasure to work with. Very polite and accomodating.

By Mrs. Sara B. on 01/25/18
Matt was just wonderful to us. Very attentive to our problems.

By Andrew P. Szurley S. on 11/27/17
Outstanding service professionals The work was performed was Super!
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