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By Walter S. on 07/16/19
He did a phenomenal job. Very friendly and focused on the job at hand. Extremely knowledgeable. The best representative Of a service company that I have ever had and I’m 75 years old !

By Dr. David S. on 07/16/19
All very nice and competent

By Andy D. on 07/16/19
I am SO glad we switched to South Shore Heating & Cooling! Finally, we are dealing with a company that hires people who know what they’re doing. This morning, Michael Cottrell did a great job servicing our somewhat complicated air conditioning system. He also he...
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I am SO glad we switched to South Shore Heating & Cooling! Finally, we are dealing with a company that hires people who know what they’re doing. This morning, Michael Cottrell did a great job servicing our somewhat complicated air conditioning system. He also helped us have a better understanding of how we can deal with an ongoing problem. Bottom line, he’s smart. I know that South Shore has other good people working there, but if they happen to send Michael Cottrell to your house, consider yourself blessed!
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By Jim W. on 07/16/19
Michael Cottrell was here to address an AC issue this morning and impressed us with his knowledge, professionalism and willingness to put in extra effort to solve our concern. He was friendly, outgoing and an excellent representative of your company.

By YOLANDA H. on 07/16/19
Brian P. You were here on Saturday trying to get my AC up and running. Thank you for your dedication, understanding, and caring. You were so kind knowing how hot this past weekend was!!! I want to thank you so much for all that you did.

By Barry & Debbie G. on 07/16/19
You have a wonderful ambassador for South Shore Heating and Cooling in Larissa. I'd say best of the best.

By Yolanda H. on 07/15/19
She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back...
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She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back when she said she would....wonderful! and had everything in line to help me and, I imagine, all the other customers that have dealt with her. Not only very professional but caring and understanding. I am so happy South Shore has such an excellent Service Administrator!! (don't know Brooke's title but it should be VP!!) Thank you Brooke!
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By Yolanda H. on 07/15/19
This review is for Brooke S. She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on wit...
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This review is for Brooke S. She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back when she said she would....wonderful! and had everything in line to help me and, I imagine, all the other customers that have dealt with her. Not only very professional but caring and understanding. I am so happy South Shore has such an excellent Service Administrator!! (don't know Brooke's title but it should be VP!!) Thank you Brooke!
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By Gary R. on 07/15/19
Mr. Cottrell performed annual central AC checkup thoroughly and efficiently, answering several homeowner questions with obvious HVAC knowledge. He represents S.S.Heating & Cooling well.

By Russ & Nancy Y. on 07/14/19
Matt was very professional installing a whole house dehumidifier and did an exceptional job..... office staff very professional and helpful. I will use them again for any heating or cooling issues.

By Josephine c. on 07/14/19
GOOD

By P.S. R. on 07/13/19
Shawn assessed my need for a new heating/cooling system explaining everything in great detail. Being in another state while the work was done was stress free as Shawn kept me abreast of everything Russ and Bryan were doing. Two days later the job was done, I was i...
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Shawn assessed my need for a new heating/cooling system explaining everything in great detail. Being in another state while the work was done was stress free as Shawn kept me abreast of everything Russ and Bryan were doing. Two days later the job was done, I was in the loop as if I were there and then saw photos Shawn sent me of the completed job. The neatness impressed me and I couldn’t be more satisfied. Bethany in the office is great too. My mom has been using South Shore for many years and we are both extremely satisfied. South Shore, Shawn and the techs get a FIVE star rating from me. Robin R.
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By Mary Ellen S. on 07/13/19
A year ago, I turned to Google reviews for guidance selecting a contractor to install a new heating and cooling system in my house. I’m so glad I chose South Shore Heating & Cooling! After the installation was completed, Ron came by to do the final set-up. He was...
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A year ago, I turned to Google reviews for guidance selecting a contractor to install a new heating and cooling system in my house. I’m so glad I chose South Shore Heating & Cooling! After the installation was completed, Ron came by to do the final set-up. He was absolutely superb, listening to my questions and responding with care. In no time, the A/C was rolling and the temperature in the house dropped dramatically. From Alex McWilliams in Sales to Bethany in the office to Ron starting things up, our South Shore experience could not have been better!
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By Yolanda H. on 07/12/19
She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back...
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She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back when she said she would....wonderful! and had everything in line to help me and, I imagine, all the other customers that have dealt with her. Not only very professional but caring and understanding. I am so happy South Shore has such an excellent Service Administrator!! (don't know Brooke's title but it should be VP!!) Thank you Brooke!
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By John L. on 07/11/19
Keith is outstanding. Friendly and knows what he is doing. Feel free to send him anytime we need work to be done.

By John B. on 07/09/19
Long time customer alway satisfied. Fast professional service

By Bill U. on 07/08/19
Your service personnel beginning with the initial quick phone response though keeping me updated on arrival times and continuing with your expert service technicians is very much appreciated

By Bernard T. on 07/08/19
Michael was courteous and knowledgeable. It took him little time to diagnose and fix my problem. Thank you Michael.

By Stephen B. on 07/06/19
Long time customer and very happy with the service I've received from the techs to the office team. You have honest and genuine people you should be proud to have such a great team. Thank you!

By Susan R. on 07/04/19
Michael Cottrell came to service our central air system for the summer. He was quick, and thorough in checking out our system. He explained what he did for the inspection and verified everything was working properly. He was also very polite and quiet as he moved...
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Michael Cottrell came to service our central air system for the summer. He was quick, and thorough in checking out our system. He explained what he did for the inspection and verified everything was working properly. He was also very polite and quiet as he moved through our house to do the inspection. Michael was great!
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508-398-6901

Select any employee to see all their reviews.

Brian P
Rating:
41 total reviews!
Ron A
Rating:
39 total reviews!
Larissa H
Customer Service Rep.
Rating:
(21 total reviews)
Tim O
Customer Service Rep.
Rating:
(2 total reviews)
Michael C
Rating:
(37 total reviews)
Shawn S
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period South Shore Heating & Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at South Shore Heating & Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Brian P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
41 total reviews
By Yolanda H. on 07/15/19
She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back...
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She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back when she said she would....wonderful! and had everything in line to help me and, I imagine, all the other customers that have dealt with her. Not only very professional but caring and understanding. I am so happy South Shore has such an excellent Service Administrator!! (don't know Brooke's title but it should be VP!!) Thank you Brooke!
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By Yolanda H. on 07/15/19
This review is for Brooke S. She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on wit...
(View More)
This review is for Brooke S. She is FANTASTIC! I was having trouble with my AC system and she went above and beyond to get it up and running! She is so knowledgeable about the system....I was totally impressed...and was able to explain to me what was going on with it. Brooke would call me back when she said she would....wonderful! and had everything in line to help me and, I imagine, all the other customers that have dealt with her. Not only very professional but caring and understanding. I am so happy South Shore has such an excellent Service Administrator!! (don't know Brooke's title but it should be VP!!) Thank you Brooke!
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By Bill U. on 07/08/19
Your service personnel beginning with the initial quick phone response though keeping me updated on arrival times and continuing with your expert service technicians is very much appreciated

By James H. on 07/02/19
Brian did an excellent job.

By Paul A. on 06/29/19
Brian was great. Punctual, knowledgeable and Quick! Replaced our condenser fan motor in no time at all.

By Amy J. on 06/29/19
Brian came in the alotted time frame given. He was friendly and got right to work trying to fix our thermostat. He tried several different avenues before determining we needed a new thermostat. He even looked into the warranty for us and determined it was covered u...
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Brian came in the alotted time frame given. He was friendly and got right to work trying to fix our thermostat. He tried several different avenues before determining we needed a new thermostat. He even looked into the warranty for us and determined it was covered under the warranty. After checking with the supply person, he quickly went to the shop to grab the exact same thermostat and came back to install it.
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By Carole M. on 06/28/19
Brian Pires was kind and thoughtful. Great customer service. Thank you.

By Rosemary N. on 06/26/19
The service was fast and the technician was knowledgeable and efficient. Highly recommend.

By Joe H. on 06/24/19
They did a great job! Thanks

By Leo C. on 06/13/19
Brian very professional. Larissa able to resolve issue.

By Molly N. on 06/12/19
our generator serviceman was exceptional!

By Ronald M. on 06/12/19
arrived promptly as scheduled. Polite, courteous and a good worker.

By George M. on 06/05/19
My recent experience with South Shore Heating and Cooling was very satisfactory. Tim was very accommodating to arrange a convenient time for the service call and technician Brian P. was knowledgeable and very efficient. Kudos to you both!!

By William H. on 06/05/19
He was extremely helpful

By Paul C. on 04/30/19
Brian Pires was very professional and did a great job

By Pat A. on 01/30/19
Brian Pires was a great technician. He came out after normal business hours & solved the problem.

By Lauren G. on 01/22/19
Kind and respectful-thank you for the service

By Mrs. L. on 01/06/19
We are new customers and were thrilled with Brian Pires. He was very knowledgeable.

By Carla R. on 11/12/18
Great demeanor and very thorough. Thank you!

By Cheryl Q. on 10/12/18
Thank you for getting the parts covered under warranty and for helping out with the number of service hours put into the furnace. Your technicians did great work salvaging the one year old furnace. You have made us a customer for life and will be recommending you to others.
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