Amazing!! Had an urgent problem with our 5 year old furnace and they accommodated me right from the get go even though I was not already a customer (which I def am now!!) and resolved the problem quickly and efficiently! And Matt is THE BEST and was thorough and over the top helpful and our frustration became his frustration and he was not satisfied until we were completely satisfied! Wish there were more stars to check off!!
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Brian P from South Shore is an outstanding technician. He was able to locate an oil leak in the generator that had eluded others. A week later he returned with the necessary part and installed it. South Shore has always provided the annual service for the generator, heating and air conditioning. They are prompt and courteous and fix all issues that need to be repaired.
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We called the company hoping to get someone to our home to clean the HVAC system and change filters. We were told there was a two month wait. When we told them our grand daughter was coming to our home in a few weeks after having chemo and a stem cell transplant and needed to be in isolation in a clean environment, they bumped us up to the top if the list. They were at our home 3 days later! We so appreciated the compassion that they showed toward our situation. Many thanks.
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South Shore Heating & Cooling has been a remarkably reliable vendor for a myriad of issues. They pre-plan, communicate the solution clearly and stick with the problem until it's solved. Their technicians are courtesies, professional, knowledgeable and responsible. We've had two cooling installations (equipment replacements) led by Service Professional Wayne P***** with complete satisfaction of the experience and work performed.
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I was on the hunt for a new company to maintain my HVAC system and read good reviews for South Shore Heating & Cooling so I gave them a call. I must say that Ron A and Brian were very personable and knowledgeable with regard to the equipment which makes up my system. I had a good feeling that they were honest in their evaluation and that the equipment was properly serviced to extend it’s longevity. I believe I have found my new go-to company and look forward to a long relationship.
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Shawn originally came out to look at possible ductless split installation. After reviewing my entire system, he suggested a different approach: I did not need a new a/c heat system but rather a reconfiguration of my duct system off my central air/central system. Shawn is a professional, know.edgeable individual. I was so,fortunate to have him come out. South Shore Heating and Cooling is lucky to have Shawn as an employee!
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Very happy with Shawn and South Shore in general so far (installation is pending). On the initial visit, Shawn spent a lot of time looking at and discussing with me the whole heating and AC system in the house to plan addressing problems around more than just the mii-splits to be installed. He listens very well, collaborates with the customer, and stays in touch. Thanks Shawn
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