Simons Heating and Cooling
CALL TO SCHEDULE
518-955-1051
By Mary Alice C. on 02/17/18
For the past 2 months, I have quietly tried to positively resolve receiving a refund for a routine repair by Simons gone bad. Unfortunately, having been unsuccessful in this effort, I now resort to this posting . A few days after a routine service on our perfectly ...
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For the past 2 months, I have quietly tried to positively resolve receiving a refund for a routine repair by Simons gone bad. Unfortunately, having been unsuccessful in this effort, I now resort to this posting . A few days after a routine service on our perfectly running furnace, we awoke to carbon monoxide fumes filling our home. I immediately call Simons for an emergency service. An operator took my 3 urgent phone messages. After 1 1/2 hrs. my call was returned. I had already reached Hometown Oil, who responded immediately to my call. It took 2 technicians over 4 hrs to repair the damage that Simons technicians had done. I called Simons for a refund, I was told it would be sent immediately. 2 months later, I still have not received a refund as promised. Never mind an apology for what could have been a far worse outcome.
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By Ian M. on 02/11/18
Great job!

By Wilson s. M. on 02/11/18
Great service technician; incredibly neat job

By Joe D. on 02/09/18
Good, fast service from Matt L.

By Sean S. on 02/09/18
Absolutely outstanding work from Andrew at Simons. The scheduling process is excellent and the customer service is top notch. It is so hard to find solid companies and people to work with but the Simons team have been incredible. I have multiple properties with dif...
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Absolutely outstanding work from Andrew at Simons. The scheduling process is excellent and the customer service is top notch. It is so hard to find solid companies and people to work with but the Simons team have been incredible. I have multiple properties with different heating and plumbing requirements and I wouldn't call anyone else!
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By Glenda H. on 02/08/18
We've used Simons Heating and Cooling for years, at our home and apartment building. We've always experienced good response, explanations, polite/friendly/respectful workers. Matt and Felix responded to different repairs or service and I found them to have all the ...
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We've used Simons Heating and Cooling for years, at our home and apartment building. We've always experienced good response, explanations, polite/friendly/respectful workers. Matt and Felix responded to different repairs or service and I found them to have all the above qualities. What's better is, I know it's expected of them!!
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By Kim F. on 02/08/18
I had my furnace installed today by Tom And Ryan and I am very pleased. They were efficient, professional, friendly, and answered all my questions.

By Todd R. on 02/07/18
Always prompt, affordable and efficient. True professionals!!!

By Vanessa S. on 02/06/18
Simons heating and cooling is such a friendly and reliable company. All my friends and family use them. The office staff is always so helpful and the technicians are all so skilled and polite. They also never leave a mess and are very conscience about their work. T...
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Simons heating and cooling is such a friendly and reliable company. All my friends and family use them. The office staff is always so helpful and the technicians are all so skilled and polite. They also never leave a mess and are very conscience about their work. They always arrive promptly on time and always do a follow up call to make sure everything is ok. I would never use another heating and cooling company.
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By Michael M. on 02/06/18
Highly recommend Simons Heating and Cooling. I've used them for Hot Water Heater, Central Air and Furnace in the past three years. Great price, great service.

By Sarah D. on 02/05/18
Great job with my furnace install! Tammy in the office was great and all the guys, Don, Tom and Ryan did excellent work

By Celia M. on 01/30/18
Jason and every service personnel was top notch from the receptionists to account managers and techs. Prompt professional knowledgeable with loads of advice how to enhance the output of our new lennox furnace. We are and will continue to be customers. Outstanding

By Ronald C. on 01/30/18
They came out on time and did a very professional install job. First they removed the old unit and then installed the new furnace. They had all the materials required for the entire project in their truck. We are very pleased with this job. System works perfectly now.

By Sandra Lincoln H. on 01/30/18
Excellent customer service and prices! Water heater replaced in 1 day after a "shade tree" self professed worked in my boiler that did not need work and left me with out heat and hot water for 10 days!!

By Susan C. on 01/30/18
Had no heat and within 2 hours from calling Matt L was there to help. Needed to order a part which came in promptly and next day all set. Matt L. Was very professional and polite. No messing around just did the job which I appreciated so much. Highly recommend.

By on 01/30/18
They never called me. I moved on to another provider.

By Wilson M. on 01/30/18
Review Called Sunday no heat; tech was at home in under an hour, found problem and fixed quickly; warmth!

By on 01/30/18
so far they are very unprofessional. I had to call them when they were a half hour late. The receptionist was unaware of what was going on and there was just a general air of "oh well, we can reschedule if you want" do they not want the business? The one guy th...
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so far they are very unprofessional. I had to call them when they were a half hour late. The receptionist was unaware of what was going on and there was just a general air of "oh well, we can reschedule if you want" do they not want the business? The one guy they had scheduled doesn't know enough to give the quote but the they didn't say anything about the other person that was supposed to come with him. Not professional at all.
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By William W. on 01/30/18
Simons Heating responded to our emergency call on New Years Day. The following day they sent over another heating professional who determined our old furnace needed to be replaced. 2 days later they came, removed our old furnace and replaced it with a new Lennox. t...
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Simons Heating responded to our emergency call on New Years Day. The following day they sent over another heating professional who determined our old furnace needed to be replaced. 2 days later they came, removed our old furnace and replaced it with a new Lennox. the two installation pros, Luke and Aaron did a great job and had our new furnace installed and running by days end. I highly recommend Simons Heating .
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By Tony R. on 01/25/18
Don P is the best, he is professional and thorough.
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CALL TO SCHEDULE
518-955-1051

Select any employee to see all their reviews.

Matt L
5 Years
Rating:
24 total reviews!
Don P
1 Year
Rating:
13 total reviews!
Andrew H
13 Years
Rating:
(13 total reviews)
Tom H
3 Years
Rating:
(13 total reviews)
Aaron S
1 Year
Rating:
(5 total reviews)
Jake W
1 Year
Rating:
(3 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Simons Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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518-955-1051

Customer service is always a top priority at Simons Heating and Cooling. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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