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By Eryl on 04/16/19
We recently had our ducts cleaned through Clean Air Solutions. Our initial point of contact was via telephone. Cheryl was very friendly and was happy to answer my questions. She quickly found an appointment time that worked with my schedule. As a service that we ca...
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We recently had our ducts cleaned through Clean Air Solutions. Our initial point of contact was via telephone. Cheryl was very friendly and was happy to answer my questions. She quickly found an appointment time that worked with my schedule. As a service that we can not immediately evaluate, this review is based solely on our customer service experience. Clean Air Solutions sent Jordan H. from Shipton's Heating and Cooling Ltd. to be our technician. Jordan was knowledgeable, polite and efficient. Based on his experience he provided helpful tips about our ducts as well as our air conditioner. He also encouraged us to contact Clean Air Solutions should we have an additional questions or comments. We were very satisfied with the level of customer service Clean Air Solutions and Shipton's Heating and Cooling provided.
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By Pearl B. on 03/27/19
he was very knowledgable. kind and did not pressure us in buying anything extra just what we needed. pleasure to have in our home. would welcome him back to work on our furnace anytime

By Micah van D. on 03/21/19
Rarely do I write Google reviews but our experience with the Shipton's team is worth sharing. We noticed our 20 year-old water heater was leaking at 6am in the morning. I called Shipton's at 8am to ask for a quote and timeline to get a new water heater. The lad...
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Rarely do I write Google reviews but our experience with the Shipton's team is worth sharing. We noticed our 20 year-old water heater was leaking at 6am in the morning. I called Shipton's at 8am to ask for a quote and timeline to get a new water heater. The lady on the phone said she'd make a note that we were without hot water and place urgent on the request. I received a call back from Andrew, a Shipton's salesperson at 8:30am with a basic estimate over the phone. We agreed to have Shipton's replace the water heater and he arranged to come by the house at noon to sign the paperwork. He arrived right at noon and he mentioned that the service team was already loading up the new water heater and should arrive soon. At 1:30pm, two technicians Matthew F. and Jared C. showed up. They quickly problem solved our unique basement situation including where to run the new vent in the most effecient and clean-looking way. The new water heater was completely installed by 4:30pm and they took 20 minutes to walk me through basic details of the new tank including all the safety features. From noticing the leak at 6am, to having a new water heater installed and running only took a total of 11 hours! I really appreciated Shipton's attempts to do whatever was in their power to provide quality and quick service. Thanks!
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By krystyna c. on 03/17/19
Called Shptons as heard a lot of good things about the company. Was told that a service man would call me in a bit and he did within a half an hour. My furnace was down from last night it was 15C in my home. Had a heater in my room for the night. Scott M. Came w...
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Called Shptons as heard a lot of good things about the company. Was told that a service man would call me in a bit and he did within a half an hour. My furnace was down from last night it was 15C in my home. Had a heater in my room for the night. Scott M. Came within an hour and a half and got my furnace going. Very professional and polite young man. Knew his stuff and would not leave until it worked properly. Was so impressed with his knowledge and professionalism that i got a plan with Shiptons. Thank you Scott M for making my home cozy instead of an ice box. You are awsome..
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By Susan H. on 03/15/19
Nathan L. was prompt, respectful of my home, explained his findings and has a polite easy going personality. As a senior I am not always comfortable with workman being in the house but felt perfectly at ease with Nathan.

By Mary S. on 03/07/19
We just had Nathan Lewis out to service our furnace and fireplace. He did an excellent job on both. He took his time and went over everything thoroughly. A friendly professional job. We will definitely be calling for Nathan to come service our air conditioning unit .

By John on 02/28/19
I just had my furnace serviced. The gentlemen who worked on it was awesome. Went through everything. Problem was a pressure switch which he had on him. Was a pretty quick fix. Charged almost 200 for the part.....looked it up online and the part was 34 bucks. Need...
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I just had my furnace serviced. The gentlemen who worked on it was awesome. Went through everything. Problem was a pressure switch which he had on him. Was a pretty quick fix. Charged almost 200 for the part.....looked it up online and the part was 34 bucks. Needless to say I have to call and ask what the markup is for. I get paying to have the guy come. And I get paying for the service. But less than an hour plus a 34 dollar part shouldn't cost 200...
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By John J Ciere on 02/19/19
Matt was personable, courteous and efficient...even went the extra mile and took the time to teach me a little so as I could understand what was happening better...reinstilled my faith in shiptons....thankyou

By Andy C. on 02/15/19
(no comment)

By Andy Crowell on 02/15/19
Matthew was courteous and fully committed to helping what was not an easily resolved situation. He took responsibility, and explained clearly each step he was suggesting and why.

By David K. on 01/31/19
Coldest Day in 2019 and Problem Solved - GREAT JOB Though it could have went smoother if they were not experiencing telephone problems, I really can't sat enough that they were able to come and complete the job (get the furnace working). The technician Nigel Lipsit...
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Coldest Day in 2019 and Problem Solved - GREAT JOB Though it could have went smoother if they were not experiencing telephone problems, I really can't sat enough that they were able to come and complete the job (get the furnace working). The technician Nigel Lipsitt was knowledgeable, polite and quick. He diagnosed the problem very quickly after doing some primary diagnostics and got the furnace going. Thanks for the "great" job!
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By Erin S. on 01/31/19
Nathan was very polite and friendly. He was dressed professionally and introduced himself and his company right away. He completed the diagnostic testing and maintenance of my furnace within an hour. No concerns with the service.

By Christine C. on 01/27/19
The work that was required was for friends home while they were out of country. Everything was handled perfectly and I chose Shipton’s as that is who we used for our home. Well done.

By Trevor M. on 01/18/19
Andrew, Marty & Matt were all excellent to deal with right through the quotation process and the actual install of our furnace and air conditioner. They were very particular and explained everything very thoroughly... you can tell they take pride in their work. T...
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Andrew, Marty & Matt were all excellent to deal with right through the quotation process and the actual install of our furnace and air conditioner. They were very particular and explained everything very thoroughly... you can tell they take pride in their work. They were also very clean, and ensured the carpet etc. was protected. Would definitely recommend and use again.
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By Sarah M. on 01/18/19
(no comment)

By Craig P. on 01/18/19
As always the best service.

By Robert S. A. on 01/09/19
Nathan Lewis of Shipton's Heating & Cooling arrived right on time. He was courteous, respectful, and knew the house well as he had performed service work here on a previous occasion. He was not in a rush, did his work well, explained clearly the working condition o...
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Nathan Lewis of Shipton's Heating & Cooling arrived right on time. He was courteous, respectful, and knew the house well as he had performed service work here on a previous occasion. He was not in a rush, did his work well, explained clearly the working condition of my gas furnace and gas fireplace. I will ask that he be sent back for future service calls. Thank you Nathan.
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By Alain Baird on 01/08/19
I have tried twice now to give Nathan Lewis a great review but have found it very hard through Review Buzz.

By Dave D. on 01/07/19
Trina performed the annual maintenance for my furnace and tank-free hot water heater. She was professional and personable, explaining in detail the tests performed and results. Excellent service.

By Mary Anne W. on 01/07/19
Professional, friendly and helpful.
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Select any employee to see all their reviews.

Jared C
4 Years
Rating:
83 total reviews!
Marty C
4 Years
Rating:
78 total reviews!
Jamie F
3 Years
Rating:
(51 total reviews)
Trina E
Rating:
(50 total reviews)
Nathan L
Rating:
(44 total reviews)
Nigel L
2 Years
Rating:
(36 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Shipton's Heating & Cooling Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Shipton's Heating & Cooling Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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