Expert advice and guidance, excellent installation, thoroughly professional team. Can't recommend Shines highly enough. We are thrilled with our new ducted heat pump system and so happy to be off oil. So grateful to Shines for their expertise and professionalism in providing the HVAC system that's perfect for our home.
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I did a lot of research on heat pumps and heat pump providers/installers. We ultimately chose a ****** heat pump and Shines Energy as the provider/installer. Our decision was based on our research and the recommendations by others. Shines Energy first had a professional come to our house to do an assessment, recommendation and quote. He spent an hour going through our house and assessing our needs for our two story house. On the day of the install, Shines Energy sent an experienced HVAC installer, an experienced electrician (he has already done over 2,000 heat pump installs) and an all-round experienced installer. We were thoroughly impressed with their professionalism and workmanship. Hard to believe any other heat pump provider/installer could compete with Shines Energy. If you are thinking about a heat pump, we highly recommend a ****** heat pump provided and installed by Shines Energy! Their service, workmanship and installation are excellent. You will not be disappointed with Shines Energy.
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We had a mini-split installed by the Shines Energy Team. From our first experience with Brett to define what best fit our needs, to Derek for coordinating a very fast install, and the install team; Mike and Colton, we had excellent service. They arrived on time, were efficient and clean in doing the install and made sure the exterior piping was installed in a way that flowed well with the house lines. A great experience.
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We have only had our heat pumps since March, 2019, but have already reaped the benefits of this technology. We have an older home which is not well insulated and has draft issues from windows which need to be replaced. We also have forced air heating. We always seemed to be chilled during the cold months. Since installing our new heat pumps, it has been consistently warm and cozy. Very comfortable. We haven’t had them long enough to comment on cost savings as far as oil purchases go but feel confident that we will see savings down the road. Can’t wait to try the air conditioner when the hot weather arrives. The staff from Shines Energy were awesome to work with, particularly our Representative, Jerry Schnare. So far, it has been a great experience and we are happy with our decision to install heat pumps.
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My oil furnace was failing and I thought it was time for it to go. It was December, the beginning of Winter, and I had to make the decision under a bit a bit of duress. The Shines staff were helpful, put together a cost effective proposal and got the unit installed in time for Christmas. They were efficient and professional. The unit has worked well and now that we are into spring, I would say my real cost savings over the oil furnace are about 40%. Definitely recommend getting rid of oil, for all of the obvious reasons: smelly, dangerous, unreliable, carbon footprint etc and putting in a heat pump, and definitely recommend getting these guys to do it.
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Shines Energy is well positioned with Costco presence, admired their staffed display & engaged them for a quote. I had 3 full quotes over the past 12 months. Jerry from Sales visited twice to help me decide, was the most informative of the 4 quotes on their LENNOX lineup. I felt comfortable with the price & it wasn't the lowest but it had solid info & solid booking timeline, qualified professional installers Matt & Kyle & others Hubert the electrician. My 3 head mini split was installed on time, team was through & gave proper property clean up, respectful & gave a top shelf introduction to the equipment & service. Well done lads. If you are fishing for a solid heat pump quote & crew, Shines Energy is a great catch. 5 stars folks.
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The installation was good, but the service after the sale has been terrible, actually non-existent. I have a brand new unit, less than three months old. It cost 11K. It's been broken for three weeks. In the dead of winter. No one seems to be able to find out what is wrong, and there has been no follow up to speak of. I have made close to 15 calls to try to get it fixed and there is still no relief in sight. Do yourself a favour and try another company that can prove that they are capable of servicing what they sell. They talk a good game but they can't deliver on the service end and no one seems to care that a brand new system is broken. They made their sale so they are happy.
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Initial sales experience was great with Matt McGinness of Shines Energy. He laid out everything for me. Install was slated for Nov. 15, 2018 but installation was not completed until Nov. 18. Once the system was finally installed, the Lennox product works great. My problems stem back to the sub-contracted company Shines had to do the install; Hfx. Heat Pump. During the installation of the electrical portion of the system, Hfx. Heat Pump did damage to my newly renovated Living Rm. They drilled through the wall in my living room (twice); once through the wall into my couch and second time through the wall into my newly installed hardwood floors. They were supposed to be drilling into the basement below the first floor. Shines were right on top of this and ensured me that these repairs would be taken care of and completed in a timely manner. However, as of Mar. 1, 2019 I'm still waiting on repairs to my couch. This has been promised by both Shines Energy and Hfx. Heat Pump that this would be looked after. Repairs to the holes in my wall/baseboard were completed by me (my choice) and Hfx. Heat pump rep fixed the hardwood floor. Most of my concerns/issues stem back to the sub-contracted company, Halifax Heat Pump. All my dealings and follow ups with these issues have been with the Owner & President of Shine Energy, Sandy Hines who has been most obliging. However, I feel communications between Sandy and myself could have been better. Acknowledgements to my e-mails in a timely manner could have been better and promises to resolve my sofa damage has been promised ever since Nov.16, 2018 with no resolution to date. Please understand that I feel Shines has provided me with good support, with the exception of the few issues I mentioned above. Maybe, sub-contracting out service/installation by Shines Energy may not be such a great idea. I'm a true believer in a company keeping staff with a company and using them to do the work; they become reliable and fall under the direct control of the company selling the product. Although there has been frustration in getting issues resolved, I feel Shines Energy is a good company to deal with, but they could be better with improvements with communications and promises made.
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