Shines Energy is well positioned with Costco presence, admired their staffed display & engaged them for a quote. I had 3 full quotes over the past 12 months. Jerry from Sales visited twice to help me decide, was the most informative of the 4 quotes on their LENNOX lineup. I felt comfortable with the price & it wasn't the lowest but it had solid info & solid booking timeline, qualified professional installers Matt & Kyle & others Hubert the electrician. My 3 head mini split was installed on time, team was through & gave proper property clean up, respectful & gave a top shelf introduction to the equipment & service. Well done lads. If you are fishing for a solid heat pump quote & crew, Shines Energy is a great catch. 5 stars folks.
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The installation was good, but the service after the sale has been terrible, actually non-existent. I have a brand new unit, less than three months old. It cost 11K. It's been broken for three weeks. In the dead of winter. No one seems to be able to find out what is wrong, and there has been no follow up to speak of. I have made close to 15 calls to try to get it fixed and there is still no relief in sight. Do yourself a favour and try another company that can prove that they are capable of servicing what they sell. They talk a good game but they can't deliver on the service end and no one seems to care that a brand new system is broken. They made their sale so they are happy.
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Initial sales experience was great with Matt McGinness of Shines Energy. He laid out everything for me. Install was slated for Nov. 15, 2018 but installation was not completed until Nov. 18. Once the system was finally installed, the Lennox product works great. My problems stem back to the sub-contracted company Shines had to do the install; Hfx. Heat Pump. During the installation of the electrical portion of the system, Hfx. Heat Pump did damage to my newly renovated Living Rm. They drilled through the wall in my living room (twice); once through the wall into my couch and second time through the wall into my newly installed hardwood floors. They were supposed to be drilling into the basement below the first floor. Shines were right on top of this and ensured me that these repairs would be taken care of and completed in a timely manner. However, as of Mar. 1, 2019 I'm still waiting on repairs to my couch. This has been promised by both Shines Energy and Hfx. Heat Pump that this would be looked after. Repairs to the holes in my wall/baseboard were completed by me (my choice) and Hfx. Heat pump rep fixed the hardwood floor. Most of my concerns/issues stem back to the sub-contracted company, Halifax Heat Pump. All my dealings and follow ups with these issues have been with the Owner & President of Shine Energy, Sandy Hines who has been most obliging. However, I feel communications between Sandy and myself could have been better. Acknowledgements to my e-mails in a timely manner could have been better and promises to resolve my sofa damage has been promised ever since Nov.16, 2018 with no resolution to date. Please understand that I feel Shines has provided me with good support, with the exception of the few issues I mentioned above. Maybe, sub-contracting out service/installation by Shines Energy may not be such a great idea. I'm a true believer in a company keeping staff with a company and using them to do the work; they become reliable and fall under the direct control of the company selling the product. Although there has been frustration in getting issues resolved, I feel Shines Energy is a good company to deal with, but they could be better with improvements with communications and promises made.
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They lie to you and make up unbelievabe excuses..We have a new unit with a scratched on the cover of the inside unit.Shine energy ordered and received my new cover more than two weeks a go.We were told that ower name was on the carton.100 reasons why they can't find it except for the truth.I hope that this isn't what service I have to put up with in the future.I'm considering having it removed and I am in no way about to give Shine Energy a good rating. Poor way to get customer to talk to people they know to help their business. The service people that installed did a good job.That's what the 2 stars are for.
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What a great experience having our Lennox ducted heat pump installed by Shines Energy! A small army of installers arrived on Friday morning and by the end of a long day, installation was complete. Everybody was very friendly and informative, cleaned up before leaving, and were great about letting us know of any issues identified along the way (like faulty electrical breakers that need to be replaced). Thank you Shines!
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Jerry the sales person was excellent to deal with. The team leader/installer Matt was very knowledgeable and friendly. The installation went very smoothly and in a timely manner. The electrical lady was excellent to deal with in getting an electrical line from our panel through our home outside etc. Brian came along to check on the team and he was also great to talk to and get some background information what to expect with the new equipment heat pump etc. Overall we are very pleased with our purchase. Can't talk about operational performance as we only have it for a week.
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The installer team was professional and wasted no time in getting our system in place. One of the team explained what they were doing while work was underway and then went over the operation of the equipment when done. All packing materials and garbage was removed from our property. We are pleased with the results.
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The staff were great and the guy who came in at 8:30am and worked by himself in the rain and mist and did not stop for a second to rest. He did not even take a lunch break until his co-worker showed up and helped him around 4:00pm as when he finished at 7:00pm, I told him what a great job he did and was very impressed by him. He just said "the job needs to get done".
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I had a great experience with the shine staff, from the moment they arrived they were very pleasant and knowledgeable. We ran into a small issue but between them they worked very hard to fix this issue. I would definitely recommend Shine. And to top it off, they cleaned up any mess they would have made.
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