Rt. from the start, when I spoke with the sales guys at Costco, to the referral sales rep. for my area, Jerry Schnare, super guy, and really cared about our wants and needs. The product and the installation guys, from the get go were absolutely fantastic. I an my husband are very pleased.
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Excellent service, starting with the meeting with Ed, our sales rep to the installers. Very professional, knowledgeable and courteous. The installation when very smoothly and no mess was left behind. I would highly recommend Shines; our Lennox mini split unit is only one day old but what a difference - we are looking forward to enjoying this system for many years.
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Heat pump install ran into a few road blocks. That happens with different types of furnace systems. The technicians with Shines consulted each other and together resolved the problem. It's the mark of a good company, whose service staff work together as a team, in the best interests of the customer. Thanks guys for not quitting and gettin it done!
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We had Shines Energy install a mimi split heat pump two weeks ago. The salesman and installers and the office staff are honest, efficient and very professional. The installers arrived when scheduled, completed the job efficiently and cleanly by mid afternoon. Jess even gave us a tutorial on how the remotes worked. Great job, great people. Thanks Ann & Paul
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We had a heat pump installed first of november : The first unit lasted about 2months : I am aware that issues can come up with any product : It is service that counts when a problem occurs : All the employees were very polite & professional :No issues with employees : Sandy told me not to hesitate if we had any questions : The one tech we dealt with the most was Wayne : He ordered a new compressed; installed it & had a great deal of patience dealing with all our questions : Wayne did a few adjustments to better deal with our needs : Text Wayne on several occasions about issues after the second install: He probably wished I would lose his cell number: lol. I can not get over how quiet the second unit is; please relay to Wayne how pleased we are with his attitude with all our questions. We would not hesitate dealing with Shines Energy in the future. Roy & Patricia Brown
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We had an indoor air handler installed to assist and match our heat pump unit outside. We were so very pleased with the team of installers who came to the house. Matt, Jesse, Wayne and especially Brian were so helpful to explain how everything would work to maintain the air quality in our home. The whole team were professional, yet personable, making us feel important to their business. Kudos to the team that can do this in todays world. Thanks to Shines. I will recommend them to anyone.
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I just found out that the dual heat pump system installed in my split entry home only has a 9,000 BTU in the rec room compared to a 1200 unit in the upstairs. They never explained the difference to me, and the rec room unit is NOT efficient to heat my home. I am not the only person this has happened to. It should have been EXPLAINED to me that the rec room unit was NOT the same BTU as the upstairs units. I would NEVER recommend this company to anyone,
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From the begininng of tbe sales process to the finishing of the installation, the folks at Shines were very professional and friendly. Price was extremely competitive, timelines were kept as promised and follow up was good. I am small business owner for almost 30yrs and i am very happy with the whole experience. I would recommend this company to friends and family. Ho
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My wife and I were totally impressed by the install of our mini-split heat pump system. Mat and Brett could not have been better at doing this install,explaining the operation and generally just being great to have on site.We would highly recommend Shines Energy to everybody. It is not easy to find people to work at such a high degree of professionalism as these two young men. Thank you very much for the great job.Robert D.
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We had a heat pump installed mid November of this year. We had spoken to a few friends who had them installed, and were quite happy with the product. We had two gentleman come out for the installation. Matt was was of the installers, and I believe the other one might have been Brett. I remember Matt more because he did the work inside the house. He was friendly, courteous, and informative. Took time to answer all my questions, and made sure we were comfortable with how the heat pump worked before leaving. The estimated time of installation was pretty much right on. Matt made sure we were comfortable with how the system worked before leaving. Although we've only had the heat pump for about a month we are absolutely loving it! We would highly recommend Shine's Energy to anyone considering the installation of a heat pump in their home. Thanks you to everyone who was involved in any small way from start to finish.
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