What a great experience having our Lennox ducted heat pump installed by Shines Energy! A small army of installers arrived on Friday morning and by the end of a long day, installation was complete. Everybody was very friendly and informative, cleaned up before leaving, and were great about letting us know of any issues identified along the way (like faulty electrical breakers that need to be replaced). Thank you Shines!
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Jerry the sales person was excellent to deal with. The team leader/installer Matt was very knowledgeable and friendly. The installation went very smoothly and in a timely manner. The electrical lady was excellent to deal with in getting an electrical line from our panel through our home outside etc. Brian came along to check on the team and he was also great to talk to and get some background information what to expect with the new equipment heat pump etc. Overall we are very pleased with our purchase. Can't talk about operational performance as we only have it for a week.
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The installer team was professional and wasted no time in getting our system in place. One of the team explained what they were doing while work was underway and then went over the operation of the equipment when done. All packing materials and garbage was removed from our property. We are pleased with the results.
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The staff were great and the guy who came in at 8:30am and worked by himself in the rain and mist and did not stop for a second to rest. He did not even take a lunch break until his co-worker showed up and helped him around 4:00pm as when he finished at 7:00pm, I told him what a great job he did and was very impressed by him. He just said "the job needs to get done".
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I had a great experience with the shine staff, from the moment they arrived they were very pleasant and knowledgeable. We ran into a small issue but between them they worked very hard to fix this issue. I would definitely recommend Shine. And to top it off, they cleaned up any mess they would have made.
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Shine energy sent their team of professionals to install our Lennox heat pump Aug 27/18. This was completed in a timely manner and all dust and debris was cleaned. We were well informed on the operation of the unit as well as the remotes and told us that in the future if we had any questions not to hesitate to call their office. ,
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We recently had ductless mini splits installed in our home by Matt and Mike. They and the electricians did an awesome job. They were very professional, positive and courteous. We are so impressed with the operation of the mini splits. They have exceeded our expectations. Thank you. Don&Cheryl
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I recently purchased a dual head heat pump from Shines Energy through a purchase deal at Costco. I was extremely impressed and pleased with the service and attention to details that the sales rep and the technicians provided. I was extremely impressed with how they cleaned up every last bit of garbage and packaging from the installation. They were extremely considerate of my property and extremely careful in moving things in my home. The heat pump unit works extremely well and looks very impressive both on the exterior as well as the interior. I highly recommend them for their professional service and customer consideration. Michael Moore Middle Sackville
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Shines Energy came at the appointed time.Field Staff-Matt, Mike, and Hubert and Brian were all very efficient,knowledgeable, polite and had good rapport with me.Everyone had a positive attitude and very good work ethic! The job was done in one day-total time 7hrs. I highly recommend this company and Sandy's staff-Field staff(Matt,Mike,Hubert,Brian) for all your Heating/Cooling needs,and his office guru Cori helped tremendously!Bill Z.
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Rt. from the start, when I spoke with the sales guys at Costco, to the referral sales rep. for my area, Jerry Schnare, super guy, and really cared about our wants and needs. The product and the installation guys, from the get go were absolutely fantastic. I an my husband are very pleased.
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