We called Shavitz as an emergency on Saturday night. Jose came on Saturday and reviewed the furnace. We had no heat because the blower motor was shot. Jose reviewed the options and costs and we decided to wait until Monday morning for the repairs to save money. Jose came at 7 AM Monday to insure we would have heat Monday morning. Jose was polite, knowledgable, helpful and calmed our fears about waiting until Monday. Our furnace was repaired by 9AM and we are very thankful to Shavitz and Jose.
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Henry came out to replace a part in a less than 3 year old humidifier. Cut a long story short, he found another part damaged and recommended I replace the humidifier. I was pretty upset since the humidifier wasn’t that old. Henry went above and beyond to explain the situation to me (that model of humidifier has since been discontinued because others have experienced the same issue), spoke to management to get me a deal on the new humidifier and came back within a few hours to install the new one. I’m glad that Shavitz has employees like Henry who treat their customers with care and respect.
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I would like to give 5 stars because we are so consistently pleased with Jose's service. He knows our HVAC system very well, and recently installed a smart thermostat quickly and expertly, despite some tricky wiring in our system. While we are very pleased with Jose's work, I must say that the charge for this call, which lasted less than an hour, was ridiculously high, especially considering that we are longtime, faithful customers. Nevertheless, we will stay with Shavitz, because we are so happy with Jose
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We had a new furnace installed but there was an issue with it after just a couple of day. Alex came out to look at it and did a great job. He didn't just stop when he found the (fairly obvious) cause but he ran diagnostics, changed some settings on the unit, and explained everything to me in detail. Great job by Alex.
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I always ask for Brandon to do my bi-yearly a/c and heating maintenance; he always comes prepared, is very knowledgable and asks me if i need any additional help or questions answered. By him coming twice a year, he is already familiar with my a/c and heating systems and knows exactly what parts (or problems) need addressing.. He is very meticulous and i would highly recommend him for your service "go-to" guy!
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Shavitz comes through every time! Within 5 minutes Henry S. was able to find what was wrong and discuss potential solutions with me. What I really liked was that he recognized the financial ramifications of each solution and gave me several options to resolve what was wrong. Even better, he explained details about my heating systems that I had never been aware of which will help me in the future!
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We had an excellent experience with the technician, Krzysztof, who came to our house to service our new HVAC system. We heard a whistling sound when the furnace went up in temperature. Krzysztof spent considerable time determined to get to the source of the problem--which turned out to be small air pockets in the new humidifier. He then easily corrected the problem. He also went the extra mile to assist us with our new high-tech thermostat, connecting our mobile phone to the thermostat for programming when away from home and taking the time to explain to us how the thermostat worked. Based on our very positive experience, we asked Kryzysztof to be our key contact and technician relating to our maintenance contracts with Shavitz. Krzysztof is a true professional, very knowledgeable and willing to assist in every way.
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