DAvid has done maintenance on our system several times in the last couple of years, he is always polite, honest, and friendly. Most important he answers our questions quickly and makes us feel as though we are the most important and significant stop he has that day, we ar very satisfied with the quality of the service given
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We called Shavitz as an emergency on Saturday night. Jose came on Saturday and reviewed the furnace. We had no heat because the blower motor was shot. Jose reviewed the options and costs and we decided to wait until Monday morning for the repairs to save money. Jose came at 7 AM Monday to insure we would have heat Monday morning. Jose was polite, knowledgable, helpful and calmed our fears about waiting until Monday. Our furnace was repaired by 9AM and we are very thankful to Shavitz and Jose.
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Henry came out to replace a part in a less than 3 year old humidifier. Cut a long story short, he found another part damaged and recommended I replace the humidifier. I was pretty upset since the humidifier wasn’t that old. Henry went above and beyond to explain the situation to me (that model of humidifier has since been discontinued because others have experienced the same issue), spoke to management to get me a deal on the new humidifier and came back within a few hours to install the new one. I’m glad that Shavitz has employees like Henry who treat their customers with care and respect.
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I would like to give 5 stars because we are so consistently pleased with Jose's service. He knows our HVAC system very well, and recently installed a smart thermostat quickly and expertly, despite some tricky wiring in our system. While we are very pleased with Jose's work, I must say that the charge for this call, which lasted less than an hour, was ridiculously high, especially considering that we are longtime, faithful customers. Nevertheless, we will stay with Shavitz, because we are so happy with Jose
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