Very positive experience. Was provided complete details on various options during the sales process and did not feel pressured to make a commitment. The installation team was very professional and thorough, prepped everything and cleaned up completely when done. Very happy with my decision to replace my HVAC system with SSI and the team of Chris B., Jake B., and Luis F.
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S.S.I. has been taking care of our homes for a number of decades now. They've repaired and/or replaced our heating systems, a/c systems and taken care of our plumbing needs as well, sump pumps, pressure regulators and water heaters. We have yet to have a bad experience. Their techs are professional and polite and they respect your home. Our latest experience occurred just before Mother's Day. My wife down to our downstairs family room for something and found the carpet wet. I observed waterbdripping from the bottom of the water heater and presumed that because of it's age it had failed. I called S.S.I., told them of my problem and they told me that there would be a team with a new unit the following morning. They arrived on time and one of the techs showed me the problem right away, a leaking shut off valve. Probably a $10 part plus labor. Seeing as how they were already at my home with everything they needed to replace the heater I told them to go ahead with the water heater installation. I would think that a lesser company would have kept that valve to themselves.
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Brendan, Allen and Jake did a great job installing my new HVAC unit. They were neat, and did everything within their power to protect the finishings of my house (e.g. floors, etc.). They even did a sweep of their outside work area to make sure there wren't any screws lingering about to punch a hole in my tire. They were extremely courteous, and took the time to explain all of the new features on our new HVAC unit. I had a lot of questions too, but they were never impatient with me. They were also really mindful of our dog and two cats throughout the entire install. I would highly recommend these folks and SSI as a whole. We've been using them for more than 20 years now and have never been disappointed. If you're looking for a great HVAC company, look no further.
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Jake and Luis showed up to my property on time, was immediately greeted by Jake as he introduced himself and what the purpose of his visit was. Both Jake and Luis are very professional, knowledgeable and took care of this job as if they were installing in their own home. I was introduced to this business by another employee, Clint, and am more than satisfied with their business, would definitely use them again in the future. Thank you!
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Mr. Clint Boyd absolutely exemplifies the best SSI has to offer in professionalism, expertise, customer service and results! He epitomizes customer-service excellence! Clint was meticulous and efficient in conducting our HVAC scheduled Maintenance Check. He diagnosed a potential hazard within the vents; informed me of the impact if left unresolved; and the benefits of installing an O-Zone free air scrubber. He successfully installed, connected, and ultimately enhanced the capability of our HVAC System. I appreciated his patience in answering all my questions and showing us how to use the air scrubber. Clint also provided affordable recommendations for potential HVAC enhancements – which I trust explicitly! Clint is definitely one of SSI’s most valuable ambassadors. He exemplifies its mission, goals and customer service ethos.
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We have been customers of Service Specialties, Inc. for many years and couldn't be happier! We are fortunate to have had the same service technician consistently. His professionalism, knowledge and expertise as well as exemplary customer service are most admirable. Additionally, he explains everything in layman's terms for those of us who are not well versed in HVAC language. The front office staff as well is always courteous, friendly and accommodating to the customer's schedule. Victoria F.
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