Joe W did an amazing job diagnosing and fixing our heat pump problem. He worked for over three hours today...it was a lengthy job. He was very professional, competent, and detail-oriented. He was also patient about explaining the work that he was suggesting we have done, and he answered all of our questions with ease. I highly recommend him and the SSI company as a whole!
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Service could not have been better and more efficient. The Service Specialties technician Chris called me back the same evening that I had called the office and answered my questions. We made an appointment for the next morning to repair what was wrong with my heat pump. As promised Chris promptly came the next day, diagnosed what was wrong and concluded that all I needed was a new blower capacity rather than a much more expensive new motor as I had feared. Chris replaced the damaged part, removed the old parts, and left the place spotlessly. He was most courteous and explained to me everything he had done. I would recommend SSI to anyone who needs help with their heating system. I particularly valued the immediate response even though I had called late in the evening on a weekend.
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