Office staff, Sharon,was very professional and helpful during the process of installing our new unit. Installers did an awesome job of getting everything installed and cleaning up afterwords. I would definitely recommend ServAir to my friends and neighbors for any work they might need on their HVAC systems.
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Terrific service from a wonderful team! Prompt, professional, and very courteous. The first time I ever tried Servair, they got my old sick A/C working within two hours of my call, and within days installed a new Lennox. This is absolutely the best A/C I have ever had, and the best service I have ever received. Servair will be servicing my A/C forever. Much thanks to Tony, Chris, Colby, Tom, Bill, and the hard-working guys who gave up 13 hours on a Saturday, working in the sweltering FL heat and then rain, to get my family cool again. I might not remember all of their names, but you guys are wonderful! Sharon in the office is really great, too. Thank You!
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I am undergoing chemo and Tony was attentive in my request that no chemicals should be used in or near my A/C unit. He used vinegar instead and a natural cleaner that I had on hand. He made sure to clean up any messes and debri from the A/C servicing. He enlightened me about the grading of the filter I should be using and was just all around very kind and nice . Thank you , Tony for a great job!
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Tony arrived promptly at 8:15 for the second maintenance on our new Lennox air conditioner. He was polite, friendly and explained what he was doing and why and answered all of my questions. He worked at a steady pace, not rushing, to avoid making any mistakes or overlooking an important step. I have the utmost confidence in him.
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The customer service department arranged for a service call the day after I called to tell them I was concerned about a leak. Mike Cooper came out and did everything he could that day to get the situation under control and he arranged for the air conditioner and handler to be replaced that weekend. He couldn't have been more helpful and competent. Everyone that was involved in the removal and installation was great. Thank you again. Susan Stern
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Tony was the gentleman that came out to do the repairs. He put in as much effort as possible to revive my archaic machine. This company did their best to work with my budget and we're very understanding. Frank was the gentleman that answered the phone for me @ 5:00 in the morning! They really are an amazing team! I will suggest them to all I know for AC repairs. Truly went above and beyond!
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The motor on our ac unit went out on Sunday 5/13. I called and spoke with a nice gentleman who said he'd have the on call service tech call me. Within 45 minutes Colby called and was at our home in no time. He was very polite and immediately found the problem. He explained what he would do to get the ball rolling to have our motor replaced. (don't want to bore you with all the details!) He said the girls in the office would call me Monday morning to schedule a repair visit. He even called back later Sunday evening to verify what he had done. I spoke with Kim on Monday morning and made the arrangement for the tech to come & replace the motor that afternoon. The tech called prior to the appt, said he had a cancellation and asked if I wanted to meet earlier. (wonderful!!) I met him at my home, he was in and out in no time!! Overall, my experience with your company has been wonderful. Colby was fantastic! A great representative for your company. Kim in the office was also great and Mike was the man at my home on Monday who did the actual repair, another good employee. Kudos to all three and to your company. I will (and have) give you great "word of mouth" advertising!!
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I inherited Servair when I bought my house in 1993. They have always been professional, prompt, and knowledgeable whether I am dealing with them at the office or for service and installation. Tony was the most recent service tech - he improved my air conditioning, taught me things about my system I did not know, and worked to help me extend the life of the system without costing me an arm and a leg. Before I retired if I came home from school and the air was out, I could call and they always were able to come out and fix the problem that day. Thank-you for always delivering great service.
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Servair has been very helpful. They have been considerate, and kept our old unit running as long as possible, and when we decided to get a new one gave us credit for the labor on most of the previous repairs. My husband has breathing problems and they have been very considerate of trying to get the best system for his health.
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Although they were unable to save my old AC unit the service was beyond any I could have hoped for. The first service tech, Cody, felt bad when he had to give me the bad news. "Your AC has died". After leaving, he called and return,(no additional charge) with another technician, Tony, to try just once more to no avail. May my Lennox RIP and may Serv Air be proud of these guys that are part of their crew.
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