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By John R. on 09/15/19
Awesome! We have had three different companies and have spent many hundreds of dollars to fix our AC. None of these companies could fix the problem until Tim at Samm’s showed up. He was so diligent in figuring out the problem and then fixing it. He was very profe...
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Awesome! We have had three different companies and have spent many hundreds of dollars to fix our AC. None of these companies could fix the problem until Tim at Samm’s showed up. He was so diligent in figuring out the problem and then fixing it. He was very professional, obviously very knowledgeable and polite. He got the AC working better and got us a plan to make some other tweaks to make it even better and more reliable. I will never use another AC company - ever! Tim was a rock star! Thank you!!
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By Javier Z. on 09/10/19
All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I...
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All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I used before that claims their motto is "We are not comfortable, until you are". A Total Rip Off would've been a better name for that company, really. The son of the owner lacks basic customer satisfaction skills and all he cares is to get paid before the customer is totally satisfied..I'm glad I cut off Total Air & Heat and switched them over to SAMM's.
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By Ben V. on 09/06/19
Ductwork has been redone to improve air flow. The work was performed as specified and scheduled. The airflow was improved in accordance with expectations.

By Sam S. on 09/03/19
The team of Tiffany, Luis, Aury and Marcus did an excellent job of installing a new AC and duct system at our house. They were extremely courteous and professional. Highly recommended.

By Phyllis D. on 08/30/19
Samm's Heating and Air Conditioning came out Sunday when our AC went out. It was beyond repair, another guy came out later in the day Sunday to sell us the AC. He did not try to oversell us, he knew his products, answered all our questions and gave us a good price....
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Samm's Heating and Air Conditioning came out Sunday when our AC went out. It was beyond repair, another guy came out later in the day Sunday to sell us the AC. He did not try to oversell us, he knew his products, answered all our questions and gave us a good price. Now the AC has been installed, they did a wonderful job and made sure we knew how to operate our new unit. Highly recommend Samm's for all your air conditioning and heating needs!
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By Chris J. on 08/30/19
Tim has been our maintenence tech for several yeara, getting our systems ready for the season. He is thorough, polite and knowledgable. Saams needs a better system to schedule periodic maintenence, like online appointment scheduling.

By Rachel W. on 08/30/19
They truly are awesome! Fixed a loud noise coming from my A/C when it turned on. I hated being at home because it was so loud but now it's as quiet as a whisper !!!! So excited, you guys rock.Other A/C companies were like "uhh I dunno" but they actually addressed it :)

By Era G. on 08/29/19
Everything was excellent.

By Paul J. on 08/25/19
Karl did a great job. Arrived in less than 40 minutes in the rain. Had the AC going on 15 minutes. thanks.

By Ali B. on 08/24/19
No comment

By Kevin C. on 08/23/19
Victor came out for an after-hours service call and did a beautiful job. He was following up on a new AC install that we handled remotely. The install had also been painless and successful. All of our experiences with Samm’s have been terrific.

By Eva B. on 08/23/19
Excellent service and communication from the first call (rescuing me from the heat and getting my old AC working again) to the last systems check with Daniel R. … to Marcus M. coming to explain and present the proposed replacement and checking on installation day...
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Excellent service and communication from the first call (rescuing me from the heat and getting my old AC working again) to the last systems check with Daniel R. … to Marcus M. coming to explain and present the proposed replacement and checking on installation day … to today’s (8-16-19) team: Tiffany S., Luis B., and Aury L. Also, Cristina C. was efficient in scheduling, notifications, and answers throughout. Words that describe my interaction with Samm’s: Professional, timely, efficient, amazing installation team (very positive…worked so well together…neat, clean, polite, and pleasant)! Would enthusiastically recommend Samm’s!
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By Alexander S. on 08/22/19
Incredible response time from initial contact through service and after. After months and months of frustration with our previous HVAC company and a hopeless feeling I hit the jackpot with Samm’s my contact was with Christina who called to schedule service within...
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Incredible response time from initial contact through service and after. After months and months of frustration with our previous HVAC company and a hopeless feeling I hit the jackpot with Samm’s my contact was with Christina who called to schedule service within hours of my plea for help. Only a couple of hours after that and exactly on time, I met Timothy Salomon. What a breath of fresh air (punny). Smart, embracing the technology our systems have to offer - he was able to put up with my long rants about the disaster after disaster experienced with Cotes Mechanical. He let me vent (more pun) about the ordeal and was able to extract and pin point obvious errors. He didn’t clock watch once, he had a mat and booties he used every time he came into the house- his knowledge and effortless fixes not bandaids on the Trane systems would have been plenty to keep us happy and Samm’s our new go to HVAC wizards. But respect, courtesy, demeanor and personal presentation was outstanding. I’m looking forward to the new design plans and adding one more dimension to our Canine guest level of comfort and health. Thank you Timothy and Christina and of course Samm’s for being a collective of talent .
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By Chris F. on 08/20/19
Wow, what great service! When I called to report my unit wasn’t working they scheduled a tech that same day. When Victor Castro arrived, on time, he was very knowledgeable & professional. Highly recommend them for your HVAC repairs.

By Lois L. on 08/20/19
Very pleased with the service and staff. Best experience from a service company, I highly recommend them. This was the 1st time using Samm's H&A and was glad we did. Professional service and good communication.

By Angel S. on 08/19/19
Cristina C. was my dispatcher. She was very helpful in getting my service scheduled. She followed up with me on my service call and kept me informed of the service tech's arrival time. Thanks for your great customer service skills! Angel S.

By Lety L. on 08/16/19
Got timely service and a reasonable rate.

By Michael L. on 08/15/19
Our AC quit working on a Saturday. My husband searched for a top-notch company. Samm's Heating and Air Conditioning had a 4.9 star so we gave them a call. Tim S. showed up at 7 A.M. on SUNDAY MORNING and repaired our unit by 9 a.m. My husband was very impressed by ...
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Our AC quit working on a Saturday. My husband searched for a top-notch company. Samm's Heating and Air Conditioning had a 4.9 star so we gave them a call. Tim S. showed up at 7 A.M. on SUNDAY MORNING and repaired our unit by 9 a.m. My husband was very impressed by Tim's knowledge of our unit and the problem - not to mention his integrity and honesty. We won't use anyone else and will highly recommend Samm's to anyone who asks! THANK YOU! Especially since it was the first 100 degree days of the year!
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By Jack W. on 08/14/19
100+degrees at 8pm. He came right out and fixed it. Right price, right man, right company. Many Thanks.

By Martin T. on 08/14/19
Christina and Victor did an excellent Job at coordinating my maintenance of my air conditioner. They’re kind, courteous and helpful in all aspects. I’ve been using SAMM’S service for over seven years and they have never fail me in their commitment and support!
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CALL TO SCHEDULE
214-473-8200

Select any employee to see all their reviews.

Karl P
24 Years
Rating:
219 total reviews!
Marcus M
5 Years
Rating:
199 total reviews!
Rose H
Customer Service Rep.
6 Years
Rating:
(275 total reviews)
Timothy S
3 Years
Rating:
(188 total reviews)
Javier R
20 Years
Rating:
(103 total reviews)
Victor C
4 Years
Rating:
(86 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Samm's Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Samm's Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Rose H has a 5-Star average rating and a total of 275 total reviews
275 total reviews
Born in Wichita, Kansas but Texas raised. I'm married and a mother to four beautiful kids. Balancing everything keeps me busy. It isn't easy but it gives me life. During my spare time I love spending it with friends and family. Laughter is everything to me. I feel it keeps you feeling young!
By Ben V. on 09/06/19
Ductwork has been redone to improve air flow. The work was performed as specified and scheduled. The airflow was improved in accordance with expectations.

By Robert K. on 07/31/19
Carl done a great job of initial system inspection. The system has been performing excellently, no problems at all. Good work Samms !!!

By Josh g. on 07/23/19
no comment

By Barbara B. on 06/29/19
Karl is a first class technician. Rose is most accommodating. Very professional. Great service.

By Janis H. on 06/28/19
As a Realtor, I have recommended Samm's HVAC for years, & I have personally used their HVAC services on my own home for more than 12 years. They are an extremely professional company with employees who are very knowledgeable & use the latest technology. From the pe...
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As a Realtor, I have recommended Samm's HVAC for years, & I have personally used their HVAC services on my own home for more than 12 years. They are an extremely professional company with employees who are very knowledgeable & use the latest technology. From the person who answers the phone in the office, to the scheduler, to the technician, to the person on after-hours- call, every employee of Samm's provides outstanding customer service.
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By Jack B. on 06/20/19
Rose is very efficient and pleasant to deal with. The technician, Karl, is very knowledgeable and thorough. In my 3 years dealing with Samm's, for two small businesses and my home, every person I have met, has been a pleasure to work with. A very honest HVAC co...
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Rose is very efficient and pleasant to deal with. The technician, Karl, is very knowledgeable and thorough. In my 3 years dealing with Samm's, for two small businesses and my home, every person I have met, has been a pleasure to work with. A very honest HVAC company. A very well trained staff.
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By Cheryl W. on 06/18/19
Daniel was knowledgeable, thorough and efficient. He assessed the system and made recommendations. The only suggestion I have is that customers be given a more narrow window in which to expect the call. This is most helpful for those of us who work full time ans mu...
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Daniel was knowledgeable, thorough and efficient. He assessed the system and made recommendations. The only suggestion I have is that customers be given a more narrow window in which to expect the call. This is most helpful for those of us who work full time ans must take time to address these home matters. Receiving a call approximately 30 mins before Daniel is on his way would have been greatly appreciated.
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By Greg G. on 05/13/19
I just had my third A/C unit installed by Samm's and as usual, I was very impressed with their entire operation - from the first phone call to the final clean-up. I highly recommend Samm's for anyone interested in dealing with top quality professionals who are all ...
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I just had my third A/C unit installed by Samm's and as usual, I was very impressed with their entire operation - from the first phone call to the final clean-up. I highly recommend Samm's for anyone interested in dealing with top quality professionals who are all interested in exceeding everyone's expectations.
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By Blake B. on 05/13/19
Excellent choice! All representatives were very professional, did excellent work and clearly communicated and executed on the timeline and work to be done. I've used multiple HVAC groups in the past and always got the feeling that my lack of knowledge was being use...
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Excellent choice! All representatives were very professional, did excellent work and clearly communicated and executed on the timeline and work to be done. I've used multiple HVAC groups in the past and always got the feeling that my lack of knowledge was being used against me. Compared to my numerous past encounters with others in town Samm's was totally fair, honest and did not take shortcuts. They have great knowledge of the new products offered but did not push me to a certain system. Marcus did a fantastic job on the duct re-design and Tiffany was spot on with installation and directing the crew. A
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By Andy Van N. on 04/30/19
Nicole, Thank you for allowing our company the opportunity to earn your trust and business. We are thankful for your business and we appreciate the 5 stars. Enjoy your new Trane system. Regards, Paul Sammataro

By Marilyn L. on 04/25/19
Tiffany and Marcus made it very easy

By Donna P. on 04/22/19
Victor came and did my service and he was so helpful. He was knowledgable what needed to be done and he took care of it quickly and thoroughly. I really apreciated his help. Jessica was really good about making sure the appoint was scheduled and I knew when Victo...
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Victor came and did my service and he was so helpful. He was knowledgable what needed to be done and he took care of it quickly and thoroughly. I really apreciated his help. Jessica was really good about making sure the appoint was scheduled and I knew when Victor would be there. And Rose is always great!
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By Joe H. on 04/15/19
Emilio did a great job analyzing my current setup to replace my upstairs AC system. I got a fair price and no hassles. The 3 member team was great. They showed up on time, calling ahead to make sure I was there. All were very professional and did a nice clean job. ...
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Emilio did a great job analyzing my current setup to replace my upstairs AC system. I got a fair price and no hassles. The 3 member team was great. They showed up on time, calling ahead to make sure I was there. All were very professional and did a nice clean job. They took time to show me what they did and answer any questions. A follow-up quality inspection by one of their senior members is scheduled to assure the system is installed correctly. Great job.
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By Lauren H. on 04/05/19
Exceptional expertise & service is the standard for Samm's. Karl is an excellent HVAC technician, knowledgeable, efficient and very professional. Rose & Jessica in the office are are also excellent. We have used Samm's for 13 years...that says it all!

By Jeff T. on 04/03/19
I have been using Samm's for over 12 years now. I have never had a bad experience with them. Last year I had a new system installed. Tuesday I had all my ductwork replaced. The crew was great. Marcus, Roger, Juan and Louis were courteous and efficient. Bottom line...
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I have been using Samm's for over 12 years now. I have never had a bad experience with them. Last year I had a new system installed. Tuesday I had all my ductwork replaced. The crew was great. Marcus, Roger, Juan and Louis were courteous and efficient. Bottom line: If you want your service to be done by the right people ( From the office staff to the techs) who take pride, know what they're doing and get the job done right .... Use Samm's!!
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By Vanneise C. on 04/02/19
Just had Samm’s conduct the second of 2 maintenance visits for my AC/Heat units. Martin and Jessica served as the team assigned for this visit. Jessica set up the appointment and calls the day before to remind me. Martin called the day of the appointment to l...
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Just had Samm’s conduct the second of 2 maintenance visits for my AC/Heat units. Martin and Jessica served as the team assigned for this visit. Jessica set up the appointment and calls the day before to remind me. Martin called the day of the appointment to let me know when he was on his way. Martin is professional, knowledgeable and polite. He checked first to see if I had any concerns prior to conducting a system check. He then discussed the results. What I value the most is he gives me a clear explanation of what and why certain things need to be done to maintain my investment. Preventative maintenance is key. He checked costs of the recommendations, which he included in the notes. For me this info is key for budgeting planning. Before leaving he cleaned up the minor debris that fallen when uncovering the units. A service provider who picks up after himself
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By Darrell S. on 04/01/19
The Samm's team made this one of the easiest experiences to encounter. If you are thinking of using another company, you are doing so at great unnecessary risk! Don't blow it and just do what my wife and I did.......choose Samm's.

By Dileep K. on 03/29/19
(no comment)

By Charles C. on 03/29/19
These folks are the A-team of local Heating and Air Conditioning Services. I received evaluations and install bids from three different companies before making a choice. I am so glad my assessments led me to choose SAMMS. They are sincere about their desire to prov...
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These folks are the A-team of local Heating and Air Conditioning Services. I received evaluations and install bids from three different companies before making a choice. I am so glad my assessments led me to choose SAMMS. They are sincere about their desire to provide the best in service and quality. The demeanor and approach from each of their employees was respectful and well informed. The entire team's attention to detail was amazing. We love our new system and its performance! If you want integrity alongside a well honed professional team, I highly recommend you engage with this company! Based on my experience, you will not be disappointed.
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By Joe & Landra D. on 03/28/19
They have assisted us for over 10 years. Always professional and very knowledgeable! I have referred Samm's to several friends.
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