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By Javier Z. on 09/10/19
All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I...
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All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I used before that claims their motto is "We are not comfortable, until you are". A Total Rip Off would've been a better name for that company, really. The son of the owner lacks basic customer satisfaction skills and all he cares is to get paid before the customer is totally satisfied..I'm glad I cut off Total Air & Heat and switched them over to SAMM's.
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By Ben V. on 09/06/19
Ductwork has been redone to improve air flow. The work was performed as specified and scheduled. The airflow was improved in accordance with expectations.

By Phyllis D. on 08/30/19
Samm's Heating and Air Conditioning came out Sunday when our AC went out. It was beyond repair, another guy came out later in the day Sunday to sell us the AC. He did not try to oversell us, he knew his products, answered all our questions and gave us a good price....
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Samm's Heating and Air Conditioning came out Sunday when our AC went out. It was beyond repair, another guy came out later in the day Sunday to sell us the AC. He did not try to oversell us, he knew his products, answered all our questions and gave us a good price. Now the AC has been installed, they did a wonderful job and made sure we knew how to operate our new unit. Highly recommend Samm's for all your air conditioning and heating needs!
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By Chris J. on 08/30/19
Tim has been our maintenence tech for several yeara, getting our systems ready for the season. He is thorough, polite and knowledgable. Saams needs a better system to schedule periodic maintenence, like online appointment scheduling.

By Rachel W. on 08/30/19
They truly are awesome! Fixed a loud noise coming from my A/C when it turned on. I hated being at home because it was so loud but now it's as quiet as a whisper !!!! So excited, you guys rock.Other A/C companies were like "uhh I dunno" but they actually addressed it :)

By Era G. on 08/29/19
Everything was excellent.

By Paul J. on 08/25/19
Karl did a great job. Arrived in less than 40 minutes in the rain. Had the AC going on 15 minutes. thanks.

By Ali B. on 08/24/19
No comment

By Kevin C. on 08/23/19
Victor came out for an after-hours service call and did a beautiful job. He was following up on a new AC install that we handled remotely. The install had also been painless and successful. All of our experiences with Samm’s have been terrific.

By Eva B. on 08/23/19
Excellent service and communication from the first call (rescuing me from the heat and getting my old AC working again) to the last systems check with Daniel R. … to Marcus M. coming to explain and present the proposed replacement and checking on installation day...
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Excellent service and communication from the first call (rescuing me from the heat and getting my old AC working again) to the last systems check with Daniel R. … to Marcus M. coming to explain and present the proposed replacement and checking on installation day … to today’s (8-16-19) team: Tiffany S., Luis B., and Aury L. Also, Cristina C. was efficient in scheduling, notifications, and answers throughout. Words that describe my interaction with Samm’s: Professional, timely, efficient, amazing installation team (very positive…worked so well together…neat, clean, polite, and pleasant)! Would enthusiastically recommend Samm’s!
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By Alexander S. on 08/22/19
Incredible response time from initial contact through service and after. After months and months of frustration with our previous HVAC company and a hopeless feeling I hit the jackpot with Samm’s my contact was with Christina who called to schedule service within...
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Incredible response time from initial contact through service and after. After months and months of frustration with our previous HVAC company and a hopeless feeling I hit the jackpot with Samm’s my contact was with Christina who called to schedule service within hours of my plea for help. Only a couple of hours after that and exactly on time, I met Timothy Salomon. What a breath of fresh air (punny). Smart, embracing the technology our systems have to offer - he was able to put up with my long rants about the disaster after disaster experienced with Cotes Mechanical. He let me vent (more pun) about the ordeal and was able to extract and pin point obvious errors. He didn’t clock watch once, he had a mat and booties he used every time he came into the house- his knowledge and effortless fixes not bandaids on the Trane systems would have been plenty to keep us happy and Samm’s our new go to HVAC wizards. But respect, courtesy, demeanor and personal presentation was outstanding. I’m looking forward to the new design plans and adding one more dimension to our Canine guest level of comfort and health. Thank you Timothy and Christina and of course Samm’s for being a collective of talent .
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By Chris F. on 08/20/19
Wow, what great service! When I called to report my unit wasn’t working they scheduled a tech that same day. When Victor Castro arrived, on time, he was very knowledgeable & professional. Highly recommend them for your HVAC repairs.

By Lois L. on 08/20/19
Very pleased with the service and staff. Best experience from a service company, I highly recommend them. This was the 1st time using Samm's H&A and was glad we did. Professional service and good communication.

By Angel S. on 08/19/19
Cristina C. was my dispatcher. She was very helpful in getting my service scheduled. She followed up with me on my service call and kept me informed of the service tech's arrival time. Thanks for your great customer service skills! Angel S.

By Lety L. on 08/16/19
Got timely service and a reasonable rate.

By Michael L. on 08/15/19
Our AC quit working on a Saturday. My husband searched for a top-notch company. Samm's Heating and Air Conditioning had a 4.9 star so we gave them a call. Tim S. showed up at 7 A.M. on SUNDAY MORNING and repaired our unit by 9 a.m. My husband was very impressed by ...
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Our AC quit working on a Saturday. My husband searched for a top-notch company. Samm's Heating and Air Conditioning had a 4.9 star so we gave them a call. Tim S. showed up at 7 A.M. on SUNDAY MORNING and repaired our unit by 9 a.m. My husband was very impressed by Tim's knowledge of our unit and the problem - not to mention his integrity and honesty. We won't use anyone else and will highly recommend Samm's to anyone who asks! THANK YOU! Especially since it was the first 100 degree days of the year!
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By Jack W. on 08/14/19
100+degrees at 8pm. He came right out and fixed it. Right price, right man, right company. Many Thanks.

By Martin T. on 08/14/19
Christina and Victor did an excellent Job at coordinating my maintenance of my air conditioner. They’re kind, courteous and helpful in all aspects. I’ve been using SAMM’S service for over seven years and they have never fail me in their commitment and support!

By Tom H. on 08/09/19
Samm's employees are always well trained, courteous, efficient, attentive to detail. They show respect for your property and leave as clean or cleaner than the found it. Most recently they performed a cooling check on our Trane AC unit which they had previously in...
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Samm's employees are always well trained, courteous, efficient, attentive to detail. They show respect for your property and leave as clean or cleaner than the found it. Most recently they performed a cooling check on our Trane AC unit which they had previously installed. Which by the way was so well done that it is almost a work of art. The checkup was very thorough and included cleaning the condenser coil. I was very impressed and pleased with their service. I would highly recommend Samm's for your next heating and air need.
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By Tom H. on 08/09/19
I contacted Samm's Heating and Air Conditioning via email requesting a quote for replacing our 15 year old Trane outside unit and the evaporator coil. The next morning I received a call from Amber in their office and she said that Russ would be able to come out tha...
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I contacted Samm's Heating and Air Conditioning via email requesting a quote for replacing our 15 year old Trane outside unit and the evaporator coil. The next morning I received a call from Amber in their office and she said that Russ would be able to come out that afternoon and provide the quotes that I was requesting and he would be available around 1:30pm. Russ called around 1:10pm and said that he was on his way and would arrive in about 20 minutes, which he did. Russ provided very detailed quotes for the systems that I requested plus he provided an additional quote for a complete system replacement with one of Trane's variable speed systems. He demonstrated to me that it wasn't that much more to replace the entire system. Russ was very accommodating and professional. I was very impressed with the detailed bids he provided and I am convinced that Samm’s would do an excellent job in installing a system for us.
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CALL TO SCHEDULE
214-473-8200

Select any employee to see all their reviews.

Karl P
24 Years
Rating:
219 total reviews!
Marcus M
5 Years
Rating:
198 total reviews!
Rose H
Customer Service Rep.
6 Years
Rating:
(275 total reviews)
Timothy S
3 Years
Rating:
(187 total reviews)
Javier R
20 Years
Rating:
(103 total reviews)
Victor C
4 Years
Rating:
(86 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Samm's Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Samm's Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
214-473-8200
Karl P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
219 total reviews
I have been in the HVAC industry for 22 years. I've been happily married for 15 years. I love motorcycles and classic cars. My favorite sports teams are the Dallas Stars and Dallas Cowboys. I would also love to thank our customers for allowing me to help provide comfort to their homes.
By Ben V. on 09/06/19
Ductwork has been redone to improve air flow. The work was performed as specified and scheduled. The airflow was improved in accordance with expectations.

By Paul J. on 08/25/19
Karl did a great job. Arrived in less than 40 minutes in the rain. Had the AC going on 15 minutes. thanks.

By Ali B. on 08/24/19
No comment

By Anton W. on 08/06/19
Very quick and explained everything he was doing

By Paul W. on 08/02/19
John called us with his arrival time, he was friendly. He was neat and respectful of our property. He explained what he was doing. We were pleased with his service.

By Mike T. on 07/31/19
Karl is a very efficient service professional. Nice personality and an interested problem solving partner. Highly recommend Karl and Samm's.

By Cynthia R. on 07/30/19
Karl was great! I will use Samm's in the future for all my service!

By Jim S. on 07/03/19
Professional throughout the process. Service call, Estimate, Scheduling, Installation and most importantly the quality check follow-up by a technician who immediately address my concerns. Well done.

By David B. on 07/02/19
Great service, quality work, professional appearance. I've been a customer of Samm's for over a decade and never disappointed.

By Barbara B. on 06/29/19
Karl is a first class technician. Rose is most accommodating. Very professional. Great service.

By Janis H. on 06/28/19
As a Realtor, I have recommended Samm's HVAC for years, & I have personally used their HVAC services on my own home for more than 12 years. They are an extremely professional company with employees who are very knowledgeable & use the latest technology. From the pe...
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As a Realtor, I have recommended Samm's HVAC for years, & I have personally used their HVAC services on my own home for more than 12 years. They are an extremely professional company with employees who are very knowledgeable & use the latest technology. From the person who answers the phone in the office, to the scheduler, to the technician, to the person on after-hours- call, every employee of Samm's provides outstanding customer service.
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By Jack B. on 06/20/19
Rose is very efficient and pleasant to deal with. The technician, Karl, is very knowledgeable and thorough. In my 3 years dealing with Samm's, for two small businesses and my home, every person I have met, has been a pleasure to work with. A very honest HVAC co...
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Rose is very efficient and pleasant to deal with. The technician, Karl, is very knowledgeable and thorough. In my 3 years dealing with Samm's, for two small businesses and my home, every person I have met, has been a pleasure to work with. A very honest HVAC company. A very well trained staff.
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By Bryce W. on 06/16/19
No comments

By Debbie B. on 05/29/19
Karl is our best technician, I feel he deserves recognition, It seems, one night he had a vision, And woke up with a new ambition, To fix our air would be his mission! He'll diagnose our sad condition, Refrain from speaking with derision, Make a wise, info...
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Karl is our best technician, I feel he deserves recognition, It seems, one night he had a vision, And woke up with a new ambition, To fix our air would be his mission! He'll diagnose our sad condition, Refrain from speaking with derision, Make a wise, informed decision, And fix machines with fine precision. In short, I have a strong suspicion, That he's an HVAC magician!
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By Alexander S. on 05/26/19
The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very im...
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The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very impressed with Marcus, his knowledge, experience and educational approach. He designed the appropriate systems for my 2 story 2500 sq ft house and did not try to upsell me in any way. Even though they are not the least expensive in the area they proved to be the best. the old saying that you get what you pay for is certainly true here. We decided that based on my needs a XV18 variable speed a/c and and an XC80 2 stage furnace with many additional items that come with system. The installation crew was equally as knowledge and very professional, polite and courteous. They started at 7am and didn't finish till after 8pm. Danny C. & Mario were fantastic to deal with. Israel was terrific and so was Tiffany. Their attention to detail is something you don't see every day. Mario and Danny explained all the work they did, twice. Danny brought me up to the attic, showed me everything that was done and went over why it was done. Mario did the same summarizing all the work and why. Israel took me outside and went over every detail of the new beautiful Trane XV18. Tiffany made sure all the equipment was there on time and kept the work area very clean. She even sent back the first furnace because there was a dent in the unit. I love the Trane thermostat and Nexia app. Great technology. Danny explained it well and easy to follow. I was even able to connect the device to my Amazon Echo (Alexa App) and was able to have Alexa raise the Temp via voice command while they were there in a matter of 2 minutes. Amber was terrific with her follow through & follow up and I beleive Rose got it all started by locking in the appt with Marcus. I never ever write reviews because I just don't have the time but I had to in this case because of this great experience. This is a huge investment but feel confident that Trane is the best and that Samm's will do it the right way. They even pull permits so that the city can inspect their work, that's how confident they are. I will now put in another identical system for the the other side of my house and I'm sure the experience will be the same...Excellent! Kudos to the owner for training their people right and taking care of them. Until next time... Well, I've had a few next times since the first installation over the last 15months. Samm's installed a second complete 3 ton communicating Tran HVAC system. The installation team was as exceptional as the first team's installation. Since then Karl has been to my residence multiple times. First to check why the second unit wasn't cooling last summer. He quickly diagnosed that their was an oil leak which he quickly fixed. Everything under warranty, not cost. He's serviced the unit twice last year and just completed the first one this year. Always consistently professional, polite, knowledgeable, respectful and courteous. His attention to detail and explanations are most appreciated. It's no surprise that Karl is one of your top employees who also has tenure at Samm's. To keep someone like Karl tells me that he enjoys his work and who he works for. Thank you for proving great products and backing them up with exceptional service!
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By Alex S. on 05/25/19
The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very im...
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The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very impressed with Marcus, his knowledge, experience and educational approach. He designed the appropriate systems for my 2 story 2500 sq ft house and did not try to upsell me in any way. Even though they are not the least expensive in the area they proved to be the best. the old saying that you get what you pay for is certainly true here. We decided that based on my needs a XV18 variable speed a/c and and an XC80 2 stage furnace with many additional items that come with system. The installation crew was equally as knowledge and very professional, polite and courteous. They started at 7am and didn't finish till after 8pm. Danny C. & Mario were fantastic to deal with. Israel was terrific and so was Tiffany. Their attention to detail is something you don't see every day. Mario and Danny explained all the work they did, twice. Danny brought me up to the attic, showed me everything that was done and went over why it was done. Mario did the same summarizing all the work and why. Israel took me outside and went over every detail of the new beautiful Trane XV18. Tiffany made sure all the equipment was there on time and kept the work area very clean. She even sent back the first furnace because there was a dent in the unit. I love the Trane thermostat and Nexia app. Great technology. Danny explained it well and easy to follow. I was even able to connect the device to my Amazon Echo (Alexa App) and was able to have Alexa raise the Temp via voice command while they were there in a matter of 2 minutes. Amber was terrific with her follow through & follow up and I beleive Rose got it all started by locking in the appt with Marcus. I never ever write reviews because I just don't have the time but I had to in this case because of this great experience. This is a huge investment but feel confident that Trane is the best and that Samm's will do it the right way. They even pull permits so that the city can inspect their work, that's how confident they are. I will now put in another identical system for the the other side of my house and I'm sure the experience will be the same...Excellent! Kudos to the owner for training their people right and taking care of them. Until next time...
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By Allison D. on 05/09/19
Great experience, didn’t feel pressured into spending on repairs. Repairs that were needed were explained and prioritized. Karl was right on time which was greatly appreciated!

By Mike P. on 05/08/19
Very professional Excellent customer service

By Pete M. on 05/03/19
I have used Samm's for 20 years and have never been disappointed. Karl did a great job again... and even though he found an "issue", he explained why it needed to be fixed "now rather than later" and the problem is gone.

By Jan G. on 05/01/19
This is an excellent company to deal with. All of their technicians are highly trained, courteous and take care of your home inside and out while there. They also provide excellent spring and fall maintenance at a very reasonable price. I highly recommend them and ...
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This is an excellent company to deal with. All of their technicians are highly trained, courteous and take care of your home inside and out while there. They also provide excellent spring and fall maintenance at a very reasonable price. I highly recommend them and I've used them for years.
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