CALL TO SCHEDULE
214-473-8200
By Jenny C. on 11/22/19
Karl Thank you so much. Happy Holidays

By Joe H. on 11/19/19
Daniel came out and inspected both furnaces. He called to let me know he was on the way and showed up on time. He showed me pictures and debriefed me on the inspection. Very professional. Great job.

By Matt F. on 11/14/19
Victor did a great job of adjusting airflow in our house. Offered a Plan B in case more work is needed. Very pleasant to my wife and me.

By Judy A. on 11/14/19
John arrived on time, quickly analyzed the problem with my furnace and fixed it. He also did the semi-annual tune up for the heater. He was competent, professional and pleasant.

By Daniel R. on 11/14/19
Very kind and polite! got the job done, in and out in ten minutes.

By Betty P. on 11/12/19
As always, Samm's has provided excellent maintenance service. Daniel, the HVAC specialist, that came to our home, was very professional, very careful to not make a mess, and was very informative in giving us answers to our questions. We highly commend Samm's in the...
(View More)
As always, Samm's has provided excellent maintenance service. Daniel, the HVAC specialist, that came to our home, was very professional, very careful to not make a mess, and was very informative in giving us answers to our questions. We highly commend Samm's in the personnel that they have hired to represent their company, no matter who it is that comes to do our maintenance, they are always professional, and knowledgeable. This was Daniel's first visit to do work at our home, and we were very pleased with all that he did. Thank You, Daniel! Jim and Betty Pruitt
(View Less)

By Anna A. on 11/08/19
For all the years that I was with Sam's, I was always extremely satisfied. Every one of the workers that came was polite, friendly and helpful. I would recommend them gladly to anyone.

By Sharon R. on 11/06/19
Samm’s Heating and AC has the best staff. Victor who service my unit today was completely professional, helpful and so very pleasant. I highly recommend Samm’s.

By Don B. on 11/06/19
Mario and his team called ahead to establish his ETA time and arrived on time. His team where professional and very courteous. They cleaned the entire work area and hauled of all trash. Took time to train us on the new digital thermostat and all of the manufacturer...
(View More)
Mario and his team called ahead to establish his ETA time and arrived on time. His team where professional and very courteous. They cleaned the entire work area and hauled of all trash. Took time to train us on the new digital thermostat and all of the manufacturer and SAMM'S warranties and coverage. I highly recommend Mario and his team for your HVAC installation.
(View Less)

By Mike T. on 11/06/19
Daniel arrived timely, as scheduled, and was quick to determine the mechanical problem with the unit. Although he did not have the part required for the fix initially, he persisted in finding an available part so that the unit could become serviceable on the same...
(View More)
Daniel arrived timely, as scheduled, and was quick to determine the mechanical problem with the unit. Although he did not have the part required for the fix initially, he persisted in finding an available part so that the unit could become serviceable on the same day that the problem was diagnosed. He stayed with the job until our service was restored which we greatly appreciated. Easy to recommend Daniel and Samms A/C service.
(View Less)

By Sue E. on 11/01/19
This experience was like all of the last (maybe 10 years) have been...Karl is always friendly, clean, informative and efficient. We always ask for Karl as he is like a family member by now. I don't walk so we are very careful about service people and I feel very s...
(View More)
This experience was like all of the last (maybe 10 years) have been...Karl is always friendly, clean, informative and efficient. We always ask for Karl as he is like a family member by now. I don't walk so we are very careful about service people and I feel very safe with Karl. In short, he is great.
(View Less)

By David C. on 11/01/19
Karl came out at 10:30pm to inspect my heater. He managed to correct the setup on my thermostat and pointed out some HUGE issues with my ducts in the attic! Karl's help couldn't have come at a better time

By David M. on 10/28/19
Samm’s was on time, did great work and was very professional.

By Tracy J. on 10/28/19
Wonderful

By Robert G. on 10/26/19
Samm's is a very good value. Their team is very friendly, efficient, and supportive of your needs. We have been with them for many years.

By Mike T. on 10/25/19
John is a very efficient service professional. Nice personality and an interested customer service representative (a credit to the company). Highly recommend Samm's Heating and A/C.

By Bob & Monica N. on 10/25/19
As a;ways your entire staff is OUTSTANDING and very professional. I have been with Samm's since they Your entire staff is OUTSTANDING and professional. I have been a customer for day one if not before. Only company I will use.

By Terri G. on 10/24/19
We had a problem with air conditioner not cooling effectively. Samm's figured out the problem other companies could not. They were knowledgeable, honest, and have great customer service. Thank you Tim!

By Lanny E. on 10/19/19
The installation of the new A/C was perfect. The technicians were so very professional at the installation.. Tiffany was very careful to go over all the paper work, so that I understood everything. Emilio did an outstanding job in making the proposal and explain...
(View More)
The installation of the new A/C was perfect. The technicians were so very professional at the installation.. Tiffany was very careful to go over all the paper work, so that I understood everything. Emilio did an outstanding job in making the proposal and explaining all the components that would be needed to do the install. Samm's Heating and Air Conditioning is a top of the line Company. And thanks to Rosemarie for keeping me abreast of all the happenings.
(View Less)

By Jeffrey G. on 10/12/19
Great service. After a year and 3 issues on two units, I have total confidence that the repair/replace advice I get is spot on every time. Furthermore, prices for new equipment are very competitive and the work is done quickly and efficiently.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
214-473-8200

Select any employee to see all their reviews.

Karl P
24 Years
Rating:
231 total reviews!
Marcus M
5 Years
Rating:
199 total reviews!
Rose H
Customer Service Rep.
6 Years
Rating:
(277 total reviews)
Samantha S
Customer Service Rep.
2 Years
Rating:Just Launched
Timothy S
3 Years
Rating:
(192 total reviews)
Javier R
20 Years
Rating:
(104 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Samm's Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
214-473-8200

Customer service is always a top priority at Samm's Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
214-473-8200
Emilio P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
28 total reviews
By Lanny E. on 10/19/19
The installation of the new A/C was perfect. The technicians were so very professional at the installation.. Tiffany was very careful to go over all the paper work, so that I understood everything. Emilio did an outstanding job in making the proposal and explain...
(View More)
The installation of the new A/C was perfect. The technicians were so very professional at the installation.. Tiffany was very careful to go over all the paper work, so that I understood everything. Emilio did an outstanding job in making the proposal and explaining all the components that would be needed to do the install. Samm's Heating and Air Conditioning is a top of the line Company. And thanks to Rosemarie for keeping me abreast of all the happenings.
(View Less)

By Javier Z. on 09/10/19
All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I...
(View More)
All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I used before that claims their motto is "We are not comfortable, until you are". A Total Rip Off would've been a better name for that company, really. The son of the owner lacks basic customer satisfaction skills and all he cares is to get paid before the customer is totally satisfied..I'm glad I cut off Total Air & Heat and switched them over to SAMM's.
(View Less)

By Rachel W. on 08/30/19
They truly are awesome! Fixed a loud noise coming from my A/C when it turned on. I hated being at home because it was so loud but now it's as quiet as a whisper !!!! So excited, you guys rock.Other A/C companies were like "uhh I dunno" but they actually addressed it :)

By Lois L. on 08/20/19
Very pleased with the service and staff. Best experience from a service company, I highly recommend them. This was the 1st time using Samm's H&A and was glad we did. Professional service and good communication.

By Gill H. on 07/26/19
Tiffany and Aury were very professional by showing up on time, keeping the work area clean and installed the air handler in the time period stated. The only issue was they did not install a "P" trap which caused back air flow that intermittently made the shut-off ...
(View More)
Tiffany and Aury were very professional by showing up on time, keeping the work area clean and installed the air handler in the time period stated. The only issue was they did not install a "P" trap which caused back air flow that intermittently made the shut-off valve rattle. This required a technician to come back out on the same day the installation took place.
(View Less)

By Seth L. on 07/10/19
Quick to respond to quote request and thorough explanation of the products and services they planned to provide. Installation was professional and efficient. Techs were friendly and willing to explain what they did. Pricing is very competitive. Would recommend.

By Mike Vivian Y. on 07/09/19
All of the tech guys working on installation of our new heating/air condition unit were far beyond our expectations. They were here longer than 13 hours, with only 1 lunch break. They all were equally knowledgeable, polite & courteous young men. They successf...
(View More)
All of the tech guys working on installation of our new heating/air condition unit were far beyond our expectations. They were here longer than 13 hours, with only 1 lunch break. They all were equally knowledgeable, polite & courteous young men. They successfully worked theirselves to death. We hated to have to go thru and pay soo much for our service but do it with a smile, thanks to them. Sorry we are so long in responding. Thank you all!
(View Less)

By Mary W. on 07/02/19
Great experience with ac system replacement. Emilio explained the process and provided precise estimate. Juan, Ronny and team did excellent work installing the new unit and answering questions. Glad I chose this company. Prompt, friendly and professional service. I highly recommend!

By Mary W. on 07/02/19
Great experience with ac system replacement. Emilio explained the process and provided precise estimate. Juan, Ronny and team did excellent work installing the new unit and answering questions. Glad I chose this company. Prompt, friendly and professional service. I highly recommend!

By Alan H. on 06/14/19
Wife found Samm's by doing online research on highly recommended HVAC vendors. We had a problem last year our AC compressor diagnosed (correctly) as a freon leak in the coil but did not like the hard sell to replace the system rather than charging it. When we start...
(View More)
Wife found Samm's by doing online research on highly recommended HVAC vendors. We had a problem last year our AC compressor diagnosed (correctly) as a freon leak in the coil but did not like the hard sell to replace the system rather than charging it. When we started noticing cooling problems again this late spring, we called Samm's for the diagnostic. Tim did a great job explaining what he could find with his initial diagnostic and the added charge for leak ID (optional). After his initial diagnostic, we went with the leak ID and Tim found leaks in both condenser and main coil. He explained clearly our options for repairs, and obtained quotes. It was explained that if we decided to replace rather than repair, they would send a system specialist - he wouldn't be quoting a new system to us. He issued me a certificate that would rebate the costs of his work that day if we later installed a new system. Samm's followed through with the quote for repair and we decided to replace. Emilio inspected and did a detailed quote for us, and gave us a realistic expectation of when an install could be scheduled. We got two other quotes but chose Samm's as the best. During the pre-installation process, Emilio was always responsive (he gave us his cell number). Finally on scheduled install day, Mario and Ronnie were right on time as promised. They did a great job keeping the carpet protected and had the system up and running in a little over 6 hours. After a very complete clean-up, Mario clearly explained what they had done, the warranty, and the post-install approval process. AC is working great, and it is reassuring to know that I have people that I can trust to maintain it over the years
(View Less)

By BJ H. on 06/12/19
Emilio's evaluation of our system was very thorough, his recommendations were spot on. Juan, Luis, and Luis were very professional and cleaned up everything afterwards. Samm's is a very well run company and their technicians are super.

By Doug F. on 06/11/19
Crew was very professional, meet all my expectations. Finished ahead of schedule and spotless clean-up. We would highly recommend this company to everyone.

By Stephanie P. on 06/06/19
Emilio's expertise and professionalism and communication were spot on. Roger, Mario, and Luis worked efficiently and were very professional and infomrative. Awesome job!! Thank you for getting us ready for summer!

By Stephanie P. on 06/02/19
Emilio was awesome in going over options with me. Very knowledgeable and thorough. Roger & crew were professional, courteous, efficient, informative, and nice. Thank you so much, Samm’s Heating and Air Conditioning!! Stephanie

By Jodell P. on 05/14/19
Samm’s installed a new A/C unit at our home today. I highly recommend them. Very professional, knowledgeable and fair price. After 20 years with another company we reached out to Samm’s for a price quote based on so many positive reviews from their customers. W...
(View More)
Samm’s installed a new A/C unit at our home today. I highly recommend them. Very professional, knowledgeable and fair price. After 20 years with another company we reached out to Samm’s for a price quote based on so many positive reviews from their customers. We are sure glad that we did. Samm’s is now our go to for all of our HVAC needs. Thanks Samm’s team for your excellent service today!!!
(View Less)

By Joe H. on 04/15/19
Emilio did a great job analyzing my current setup to replace my upstairs AC system. I got a fair price and no hassles. The 3 member team was great. They showed up on time, calling ahead to make sure I was there. All were very professional and did a nice clean job. ...
(View More)
Emilio did a great job analyzing my current setup to replace my upstairs AC system. I got a fair price and no hassles. The 3 member team was great. They showed up on time, calling ahead to make sure I was there. All were very professional and did a nice clean job. They took time to show me what they did and answer any questions. A follow-up quality inspection by one of their senior members is scheduled to assure the system is installed correctly. Great job.
(View Less)

By Teresa B. on 04/09/19
Our experience with SAMM's began the moment we called and made an appointment with Jessica..very friendly and we luckily were able to make appointment same day to get a proposal on replacing a/c, heat and duct work. Emilio came to our home and was so very polite an...
(View More)
Our experience with SAMM's began the moment we called and made an appointment with Jessica..very friendly and we luckily were able to make appointment same day to get a proposal on replacing a/c, heat and duct work. Emilio came to our home and was so very polite and respectful. He performed a detailed assessment of what was needed for our home and sent a detailed proposal by email that same evening. We also had another company come out before Emilio came and it was such a different experience with the professionalism between them (which was a company that has been in business a long time) and Emilio, plus their proposal was on one page and no details for the amount of money we were about to spend. We called Emilio the next morning and told him to put us on the schedule to perform all the work. We chose the Trane XV18 communicating system & compatible furnace and all the duct work to be replaced. SAMM's kept us informed. We were sent an email with the names and photos of the team that would be coming to our home to perform the work and they called before arriving and arrived promptly as scheduled. The team with Roger was very hardworking, respectful and polite, in fact outstanding. They worked two days straight and we could not ask for a more devoted team. Emilio even dropped by to confirm the details. We were informed of the progress of work performed..the installation of the a/c unit and removal of our duct work etc. when the work was completed, we were shown how to operate our new ComfortLink Control system by Roger..he was so very helpful too! Our new Trane system is awesome..we can't believe how quiet and the temperature comfort is wonderful..feels so great. We are also impressed with the new control panel..so full of information. Another surprise, SAMM's also completed all the warranty information for us...and provided all the paperwork for reference. We are so very pleased with this company and their wonderful hardworking team. We highly recommend SAMM's and thankful they were recommended by our son. Sent from my iPad
(View Less)

By Teresa B. on 04/09/19
Our experience with SAMM's began the moment we called and made an appointment with Jessica..very friendly and we luckily were able to make appointment same day to get a proposal on replacing a/c, heat and duct work. Emilio came to our home and was so very polite an...
(View More)
Our experience with SAMM's began the moment we called and made an appointment with Jessica..very friendly and we luckily were able to make appointment same day to get a proposal on replacing a/c, heat and duct work. Emilio came to our home and was so very polite and respectful. He performed a detailed assessment of what was needed for our home and sent a detailed proposal by email that same evening. We also had another company come out before Emilio came and it was such a different experience with the professionalism between them (which was a company that has been in business a long time) and Emilio, plus their proposal was on one page and no details for the amount of money we were about to spend. We called Emilio the next morning and told him to put us on the schedule to perform all the work. We chose the Trane XV18 communicating system & compatible furnace and all the duct work to be replaced. SAMM's kept us informed. We were sent an email with the names and photos of the team that would be coming to our home to perform the work and they called before arriving and arrived promptly as scheduled. The team with Roger was very hardworking, respectful and polite, in fact outstanding. They worked two days straight and we could not ask for a more devoted team. Emilio even dropped by to confirm the details. We were informed of the progress of work performed..the installation of the a/c unit and removal of our duct work etc. when the work was completed, we were shown how to operate our new ComfortLink Control system by Roger..he was so very helpful too! Our new Trane system is awesome..we can't believe how quiet and the temperature comfort is wonderful..feels so great. We are also impressed with the new control panel..so full of information. Another surprise, SAMM's also completed all the warranty information for us...and provided all the paperwork for reference. We are so very pleased with this company and their wonderful hardworking team. We highly recommend SAMM's and thankful they were recommended by our son. Sent from my iPad
(View Less)

By Teresa B. on 04/09/19
Our experience with SAMM's began the moment we called and made an appointment with Jessica..very friendly and we luckily were able to make appointment same day to get a proposal on replacing a/c, heat and duct work. Emilio came to our home and was so very polite an...
(View More)
Our experience with SAMM's began the moment we called and made an appointment with Jessica..very friendly and we luckily were able to make appointment same day to get a proposal on replacing a/c, heat and duct work. Emilio came to our home and was so very polite and respectful. He performed a detailed assessment of what was needed for our home and sent a detailed proposal by email that same evening. We also had another company come out before Emilio came and it was such a different experience with the professionalism between them (which was a company that has been in business a long time) and Emilio, plus their proposal was on one page and no details for the amount of money we were about to spend. We called Emilio the next morning and told him to put us on the schedule to perform all the work. We chose the Trane XV18 communicating system & compatible furnace and all the duct work to be replaced. SAMM's kept us informed. We were sent an email with the names and photos of the team that would be coming to our home to perform the work and they called before arriving and arrived promptly as scheduled. The team with Roger was very hardworking, respectful and polite, in fact outstanding. They worked two days straight and we could not ask for a more devoted team. Emilio even dropped by to confirm the details. We were informed of the progress of work performed..the installation of the a/c unit and removal of our duct work etc. when the work was completed, we were shown how to operate our new ComfortLink Control system by Roger..he was so very helpful too! Our new Trane system is awesome..we can't believe how quiet and the temperature comfort is wonderful..feels so great. We are also impressed with the new control panel..so full of information. Another surprise, SAMM's also completed all the warranty information for us...and provided all the paperwork for reference. We are so very pleased with this company and their wonderful hardworking team. We highly recommend SAMM's and thankful they were recommended by our son. Sent from my iPad
(View Less)

By Randy P. on 03/26/19
Samm’s team did an excellent job on my HVAC replacement. They were courteous, knowledgeable, and respectful of my property. They reviewed with me all the work that was done covered any technical requirements and made me feel comfortable before they left. Overall very impressed!
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.