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By Kim P. on 11/11/18
We've used Samm's twice now. Once for a heating issue and once for AC. Both times the technician who came out was Karl. I'm sure everyone is great but we're really pleased with Karl's service. We had another company come out and tell us we needed a brand new system...
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We've used Samm's twice now. Once for a heating issue and once for AC. Both times the technician who came out was Karl. I'm sure everyone is great but we're really pleased with Karl's service. We had another company come out and tell us we needed a brand new system. Karl came out and plugged something in and told us our air filter was missing. Which we found incredibly odd. Problem solved for $85. He did tell us our system is old and will need to be replaced in the near future most likely but didn't try and push anything on us. The other company that's all they did. Told us there was a ridiculously expensive part that needed to be replaced and that they were embarrassed to even tell us the cost only tried pushing a $17000 system on us. We'll never make the mistake of using that other company again. We'll gladly recommend Samm's and Karl to anyone who needs service. Thank you for the amazing customer service.
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By Gay W. on 11/06/18
Jessica was very professional and has excellent communication skills. I can say the same for Karl. Karl was able to explain the HVAC system to me in a manner that I could understand. Definitely will use this company again and recommend these people!

By Judy A. on 11/03/18
Great service. Jessica very pleasant and keeps you informed about the status of your service appointment. Martin is professional and thorough with his servicing procedures.

By Michelle R. on 11/03/18
Verrrry impressed!!! Can't say enough positive about Emilio, Tim, and the guys doing the installing! I had a company come in before them that was quoting me $12-$15,000. What??? I called Samm's and they took care of the issue for a small fraction of the previous ...
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Verrrry impressed!!! Can't say enough positive about Emilio, Tim, and the guys doing the installing! I had a company come in before them that was quoting me $12-$15,000. What??? I called Samm's and they took care of the issue for a small fraction of the previous quote! Very professional, very pleasant, very honest! I highly, highly, recommend them!
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By John D. on 11/02/18
Tried to write a BBB review but their website only displayed complaint list no opportunity to write a great review. Very happy with your knowledgeable technician. He diagnosed and fixed the problem. Not many will allow a customer to watch the whole process. jd

By Joe H. on 11/02/18
Javier came out and inspected both of our furnaces. He was very courteous, thorough and told me everything he was checking. Before the visit the office reminded me of the upcoming visit the day before and then notified me when Javier was on the way. Great job.

By Jeff T. on 11/02/18
I have been using Samm's for over 12 years now. I have never had a bad experience with them. Last year I had a new system installed. Tuesday I had all my ductwork replaced. The crew was great. Marcus, Roger, Juan and Louis were courteous and efficient. Bottom line...
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I have been using Samm's for over 12 years now. I have never had a bad experience with them. Last year I had a new system installed. Tuesday I had all my ductwork replaced. The crew was great. Marcus, Roger, Juan and Louis were courteous and efficient. Bottom line: If you want your service to be done by the right people ( From the office staff to the techs) who take pride, know what they're doing and get the job done right .... Use Samm's!!
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By Anna A. on 10/30/18
I have nothing for Javier and Rose. they were very helpful. Javier was most through.

By Sue E. on 10/30/18
This experience was like all of the last (maybe 10 years) have been...Karl is always friendly, clean, informative and efficient. We always ask for Karl as he is like a family member by now. I don't walk so we are very careful about service people and I feel very s...
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This experience was like all of the last (maybe 10 years) have been...Karl is always friendly, clean, informative and efficient. We always ask for Karl as he is like a family member by now. I don't walk so we are very careful about service people and I feel very safe with Karl. In short, he is great.
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By Betty P. on 10/29/18
Have been using Samm's for quite awhile now, and they always give excellent service. They do the maintenance on our unit, which was installed by them when our old unit needed replacement. Rose in the front office is always very helpful if we have any questions, and...
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Have been using Samm's for quite awhile now, and they always give excellent service. They do the maintenance on our unit, which was installed by them when our old unit needed replacement. Rose in the front office is always very helpful if we have any questions, and always makes the scheduling so easy!
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By Kenneth G. on 10/28/18
Punctual. Polite. Professional. Proficient. Price-worthy.

By Cindy S. on 10/27/18
Absolutely! Very polite and professional! Emilio Patella was very attentive and on the job to insure things were going well. Roger Lopez and his crew installed a new heating and cooling systems very efficiently and neatly. I highly recommend this company for all yo...
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Absolutely! Very polite and professional! Emilio Patella was very attentive and on the job to insure things were going well. Roger Lopez and his crew installed a new heating and cooling systems very efficiently and neatly. I highly recommend this company for all your heating and cooling needs!
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By Cleo E. on 10/27/18
Very good service !Tim is always eager to ask any of our questions related to our system and solve any issues that might appear They also provide excellent office service.

By Leah on 10/25/18
I called Samm's last night to let them know our furnace was not working. Karl came out to service our furnace today and had it running in no time. He was very helpful and educational. Pleasant to work with and very trustworthy. This is why I will keep coming back t...
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I called Samm's last night to let them know our furnace was not working. Karl came out to service our furnace today and had it running in no time. He was very helpful and educational. Pleasant to work with and very trustworthy. This is why I will keep coming back to Samm's. They are a reasonable and fair company whose staff is always nice to work with.
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By Roger M. on 10/25/18
Great service and pricing. They showed up as scheduled and completed the work in a professional manner. I would refer to them for any future heating and air needs.

By Elizabeth G. on 10/25/18
Best ever! Thank you Tim .

By Robert L. on 10/25/18
first, I don't use social media, don't like it. second, I went to BBB and they only handle complaints, since I didn't want to enter a complaint I left that site, I would recommend that you change your procedure and skip to this page. both Jessica and Tim did a re...
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first, I don't use social media, don't like it. second, I went to BBB and they only handle complaints, since I didn't want to enter a complaint I left that site, I would recommend that you change your procedure and skip to this page. both Jessica and Tim did a really good job, Jessica was able to schedule the service call around my split work schedule and Tim was very detailed about the maintenance performed on my system
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By Eric W. on 10/23/18
I have been a customer of Samm's for years. They are the best !

By Galen L. on 10/21/18
These guys did a great job. They are very professional. I was called and update me on their arrival time. They were on time and did an excellent job. Roger is excellent and very knowledgeable with his job. While doing his job he is willing to talk with you an...
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These guys did a great job. They are very professional. I was called and update me on their arrival time. They were on time and did an excellent job. Roger is excellent and very knowledgeable with his job. While doing his job he is willing to talk with you and explain what he is doing. I found this refreshing. As a retired engineer, I love details and Roger has them and will share them. This installation team is excellent. Galen
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By Vivian Y. on 10/16/18
Sorry for the delay. Timothy was great. We believed he had been hear a while back, which he confirmed. We enjoyed relining the last visit. He was such a knowledgeable young man. We really enjoyed him & hope he becomes our permanent-personal repairman. Thank you
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Luis D
1 Year
Rating:
(12 total reviews)
Emilio P
8 Years
Rating:
(7 total reviews)

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