this process is stupid & cumbersome and you should find a way to make it easier to respond. Understand it is time consuming for people to go thru this, but good service needs to be recognized. It would be easy for the customer to just ignore an unnecessary aggravation...... The service persons's name is Thomas L from Safe Touch- he was knowledgeable & knew what he was doing.........REWARD HIM... !!!
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My system have had a service person to come out to service within a six month period. System keep blaring won't shut off when putting in security code. I had to unplug box and disconcert service 2x. in 2 weeks. This is becoming very uncomfortable ,an d defeats the purpose for an alarm system. All representatives are courteous, but I usually on the phone with them for about 30 min. while they try to reboot system. Recently my alarm went off and the monitoring system had no record of it going off at their monitoring station. Again no system for the night, and a tech was sent out again. Never know when system is working, so it does require a weekly check as suggested.
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Our home alarm would not stop going off. I called Safetouch and after being transferred to three different departments (all the while the alarm is blaring) I was finally told to disconnect the battery. Now our alarm is not working and we can't get it to function correctly. We HAVE NOT changed our password nor have we done anything to keep the alarm from working properly. We must have a technician out here tomorrow to fix this issue as we live in an unsafe area and leave our kids home alone as well as our disabled dad. We are also having difficulties with the Safetouch App now. This all started today. Very frustrated.
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I just had an awesome experience with my Safe Touch securities systems. the installers name was Bryan and he was a great customers service representative in courtesy , professionalism and promptness. i want to thank Safe touch for having employees like Bryan working for their company. Again thank you Bryan , " KEEP UP THE GOOD WORK "
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I had to laugh at the "all-five-star-ratings" on your site. A look at ANY other rating site provides the true picture. Safetouch uses legal but deceptive practices to rope customers into an extra 2 years of contract, and makes no allowances for discontinuing service due to moving. I'm sure this one will disappear. The service you provide is fairly good, but your deceptive and downright unfriendly customer practices assure that I will NEVER recommend you to anyone.
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Thomas L came to our home to make a security adjustment on our system yesterday. He was punctual (actually called to see if he could make the appointment a little earlier) which was great. Checked out our system located the issue and repaired the system very quickly. He was professional and well versed with the Safe touch system. Kudos Thomas and thanks.
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Our service installation technician was Vinnie. He was punctual, personable, polite and professional. He completed the installation in good time and did an excellent job explaining the system features. Vinnie was concise and professional. I would highly recommend him ans Safetouch Security.
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