The trouble light came on my alarm system and there was a continuous chirping/beeping sound that could not be stopped in the usual way by pressing *2 and figuring out the problem. I called the service department and they were unable to offer a way to make the beeping stop. It was Sunday and late afternoon. I asked for a service tech to come out ASAP as the chirping/beeping sound made it impossible to be in the house much less sleep. Sam, the service tech, came out within 30 minutes and worked diligently to figure out the problem. He was courteous, professional and very hardworking. Thank you Sam - your company is lucky to have you.
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I bought a house that came with a SafeTouch system already installed. I just had to get it setup for me. The serviceman, Hosner, was very friendly, knowledgeable, and fast. In under an hour, the system was set up with updated equipment and new batteries. We setup the app and it is very user-friendly. I feel confident in my home's safety now. Thanks Safetouch
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I love this company. We have been a Safetouch customer for almost 20 years and would never use another company. They are professional and have amazing customer service. I had to have a technician out today due to lightning messing up my system and Sam G was prompt, courteous, and very thorough in making the repairs and being sure there were no other issues.,
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Joel came to install two security cameras and fix our doorbell camera. He went above and beyond, working in the rain and climbing through the attic to get the cameras where we wanted them. He even helped me get them connected to our home wired in hub so that we can add more cameras when needed. Nice guy, respected our home, was patient when I screwed up in the app. I think any customer will be happy to have him as the tech who rings the bell.
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