Company is very good. All their service technicians need to come to speed like Anthony V! We have an addition being built and had some associated power outages. We also went through a hurricane that apparently drained the battery enough to not affect the voltage but affected the amperage. It was preventing us from setting/resetting the alarm remotely. After numerous calls and technical visits, Anthony found and fixed the problem! Back to safe, reliable security!
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I have been a SafeTouch Security customer for sometime now. I had to have a tech come out and replace a battery in my Smoke Detector. ****** ** arrived within the 2 hour window and what a great employee SafeTouch has. He confirmed with me that the smoke detector needed a new battery and that it was not faulty. Since the battery had not been replaced in 5 years, he offered to change out all the batteries in all of the sensors throughout the entire house and replace the system battery. ****** told me that I was his last stop on a Friday and he treated my service call like it was his first of the day. He tested all the sensors and made sure that everything was in working order before he left. Awesome job ******! Thanks!
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I've been with Safe Touch for over 10 years. I've had more alarms go off than what I would like but the response time has always been outstanding. My tech today was ****** *. He was prompt, pleasant and kept his work area clean. As a single woman it is often strange to allow someone into your home. I know that if I ever need a tech to come back out to my house I will ask for him by name. I instantly felt comfortable with ****** and would highly recommend others to ask for him by name.
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I have had Safe Touch Security for more than 3 years. I highly recommend them. The price is reasonable, if you need service, such as replace battery, new sensors, signs, etc., they are right on it. Yesterday ****** came to change the battery. While he was here he checked all sensors to make sure they were working correctly and answered all questions I had. I don't think I have ever seen a service person that treated my house as if it were his house he was securing. Great service person and excellent company
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The tech that safetouch sent this morning was the best one they ever sent out here since i've had my system, very professional and knowledgeable. He checked and rechecked every detail. His name was ******* *. Don't know what the last name is but he is a credit to the company. now the rest of this survey should not be directed towards ******* so don't chastise him for the way i rate the actual company
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Justin (the technician) was knowledgeable, competent and extremely professional. My wife and I consider this technician to be a valuable asset to your company. Safetouch should do all they can to keep and recruit individuals of the aforementioned caliber. Hiring such technicians with similar attributes would make it difficult for other companies to compete against such service.
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SafeTouch installed a brand new system at our home. We were blessed to have Daniel D. as our service professional. He was extremely knowledgeable about the company, on time, patient and very kind. Daniel not only provided us with a top rate security system but gave us extra piece of mind. We have a special needs child. So Daniel quickly pointed out various features and protective measures to ensure our child's safety. I now feel truly safe and protected because of Daniel's excellent customer service. I highly recommend this company and make sure to request Daniel D. They cater to special needs families! THANK YOU SAFETOUCH, FROM THIS SPECIAL NEEDS MOM!
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****** came out to install our SafeTouch Security system. The overall experience was great. He was very efficient and knowledgeable. He was able to answer any questions I had, and set up our home as requested with appropriate equipment. Very impressed with this company, and would recommend them to other neighbors
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