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By Chris C. on 07/17/18
Account - Clark - 4464 Tuscany Island Ct., Winter Park, FL 32792 Barry at Safe Touch Security Replace a defective board on my security system yesterday and he did a great job. Barry was very professional and thorough. He even made a follow up call to me and as...
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Account - Clark - 4464 Tuscany Island Ct., Winter Park, FL 32792 Barry at Safe Touch Security Replace a defective board on my security system yesterday and he did a great job. Barry was very professional and thorough. He even made a follow up call to me and assisted with helping me add another pass code. Barry is outstanding!!! Thanks Safe Touch for employing such a good tech. Thanks Barry!!!
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By Frank P. on 06/20/18
Jarrod .A gave excellent service

By m/m Alfred G. on 06/03/18
this process is stupid & cumbersome and you should find a way to make it easier to respond. Understand it is time consuming for people to go thru this, but good service needs to be recognized. It would be easy for the customer to just ignore an unnecessary aggrav...
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this process is stupid & cumbersome and you should find a way to make it easier to respond. Understand it is time consuming for people to go thru this, but good service needs to be recognized. It would be easy for the customer to just ignore an unnecessary aggravation...... The service persons's name is Thomas L from Safe Touch- he was knowledgeable & knew what he was doing.........REWARD HIM... !!!
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By ms s. on 06/01/18
BEWARE!!! $$$ rip off. If you move you cannot get out of your contract early. You have to pay the full amount even if no service. They don't offer a early termination fee like most contracts. Very upset with their service!

By Joanne on 05/29/18
(no comment)

By Francisco S. on 04/19/18
All is fine

By Shannon S. on 04/14/18
Dan was great; he was here another time to install our system and both times he was very professional, courteous and efficient.

By Dolores M. on 04/09/18
The technician is very knowledgeable on installation. He is friendly and courteous. When he left here everything was set up and all cleaned up. If I had to do it again I would like to have him do the installation.

By lula f. on 04/06/18
excellent service

By Sheri C. on 04/05/18
Justin Jones was the best tech ever. He was very professional, patient, and friendly. He is awesome!!

By wandam on 03/30/18
My system have had a service person to come out to service within a six month period. System keep blaring won't shut off when putting in security code. I had to unplug box and disconcert service 2x. in 2 weeks. This is becoming very uncomfortable ,an d defeats the...
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My system have had a service person to come out to service within a six month period. System keep blaring won't shut off when putting in security code. I had to unplug box and disconcert service 2x. in 2 weeks. This is becoming very uncomfortable ,an d defeats the purpose for an alarm system. All representatives are courteous, but I usually on the phone with them for about 30 min. while they try to reboot system. Recently my alarm went off and the monitoring system had no record of it going off at their monitoring station. Again no system for the night, and a tech was sent out again. Never know when system is working, so it does require a weekly check as suggested.
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By William on 03/28/18
Our home alarm would not stop going off. I called Safetouch and after being transferred to three different departments (all the while the alarm is blaring) I was finally told to disconnect the battery. Now our alarm is not working and we can't get it to function ...
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Our home alarm would not stop going off. I called Safetouch and after being transferred to three different departments (all the while the alarm is blaring) I was finally told to disconnect the battery. Now our alarm is not working and we can't get it to function correctly. We HAVE NOT changed our password nor have we done anything to keep the alarm from working properly. We must have a technician out here tomorrow to fix this issue as we live in an unsafe area and leave our kids home alone as well as our disabled dad. We are also having difficulties with the Safetouch App now. This all started today. Very frustrated.
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By Shann on 03/26/18
Joe did an outstanding job checking out our security system and then making the necessary repairs. He was efficient and courteous; I commend him highly!

By Jessie A. on 03/20/18
James came to our house yesterday after a couple of our sensors had malfunctioned . He was very quick and thorough in his servicing to our system, answering our questions and adjusting certain sensors to our home.

By Clarence Donald W. on 03/16/18
I just had an awesome experience with my Safe Touch securities systems. the installers name was Bryan and he was a great customers service representative in courtesy , professionalism and promptness. i want to thank Safe touch for having employees like Bryan workin...
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I just had an awesome experience with my Safe Touch securities systems. the installers name was Bryan and he was a great customers service representative in courtesy , professionalism and promptness. i want to thank Safe touch for having employees like Bryan working for their company. Again thank you Bryan , " KEEP UP THE GOOD WORK "
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By Tony S. on 03/14/18
I had to laugh at the "all-five-star-ratings" on your site. A look at ANY other rating site provides the true picture. Safetouch uses legal but deceptive practices to rope customers into an extra 2 years of contract, and makes no allowances for discontinuing servic...
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I had to laugh at the "all-five-star-ratings" on your site. A look at ANY other rating site provides the true picture. Safetouch uses legal but deceptive practices to rope customers into an extra 2 years of contract, and makes no allowances for discontinuing service due to moving. I'm sure this one will disappear. The service you provide is fairly good, but your deceptive and downright unfriendly customer practices assure that I will NEVER recommend you to anyone.
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By Barbara F. on 03/08/18
Thomas L came to our home to make a security adjustment on our system yesterday. He was punctual (actually called to see if he could make the appointment a little earlier) which was great. Checked out our system located the issue and repaired the system very quic...
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Thomas L came to our home to make a security adjustment on our system yesterday. He was punctual (actually called to see if he could make the appointment a little earlier) which was great. Checked out our system located the issue and repaired the system very quickly. He was professional and well versed with the Safe touch system. Kudos Thomas and thanks.
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By Kris D. on 03/06/18
appointment was on time .tech was very courteous and knowledgeable. he explained some of the difficulties and offered other upgrade which the company is now offering.A tech of his caliber I will not hesitate to employ or recommend.

By Marino on 03/02/18
Very satisfy by his service. Thank you very much! Technician : Marino

By Raul on 03/01/18
Shane F was professional, made sure my system was up before he left. He also guided thru the safe touch web site to make sure I had what I needed for the update I got.
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Carlos L
Rating:
220 total reviews!
Anthony V
Rating:
192 total reviews!
Mark G
Rating:
(191 total reviews)
Joe E
Rating:
(177 total reviews)
Hosner V
Rating:
(137 total reviews)
Rich B
Rating:
(113 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period SafeTouch Security has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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