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By Sheryl R. on 09/15/18
Good morning, I just wanted to give a shout out to Brian Douglas. He was complete professional, very knowledgeable and extremely respectful. We thoroughly enjoyed having him in our home and servicing our units. He cleaned and tested our A/C, Heater and Water Hea...
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Good morning, I just wanted to give a shout out to Brian Douglas. He was complete professional, very knowledgeable and extremely respectful. We thoroughly enjoyed having him in our home and servicing our units. He cleaned and tested our A/C, Heater and Water Heater. He worked in a timely manner, called giving me ample time to make sure someone was at home and courtious. I really love that I can depend on SMO to always have our backs when it comes to taking care of our Heating, Cooling and Water Heater. Thank you! Sherry Reichenbach
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By Jim h. on 08/16/18
We had two of your service techs at our home to service our propane for our generator. I would like complement you on their professional appearance and courtesy. Ray ? Came first and found a problem with a regulator and could not get the part and informed me that h...
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We had two of your service techs at our home to service our propane for our generator. I would like complement you on their professional appearance and courtesy. Ray ? Came first and found a problem with a regulator and could not get the part and informed me that he had notified the propane tank people, who had the part. Joe Chick promptly arrived with the part. He talked to me about the problem we were having. He installed the regulator and reconnected the generator with a sedement trap. I’m handicapped and he took a picture of what he did for me to see. This extra effort and courtesy was appreciated. Thank you SMO, in particularly Ray and Joe. Jim & Mary Hill
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By Russell Y. on 08/06/18
Woke up this morning and the house did not feel cool. Checked the switches, OK, checked the A coil compartment, Not cold. Called SMO at 0715 to schedule my appointment. The lady had to give me tomorrow's date but said she would try to get someone out today. Bri...
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Woke up this morning and the house did not feel cool. Checked the switches, OK, checked the A coil compartment, Not cold. Called SMO at 0715 to schedule my appointment. The lady had to give me tomorrow's date but said she would try to get someone out today. Brian Douglas showed up at 1215 and it took him about 5 minutes to diagnose the problem. A 3' blacksnake had gotten into the outside cabinet and killed himself on some of the wiring. Brian does not like snakes. Nor do I, but Brian bravely used a pair of channel locks to extract the snake from the unit. He had to make some repairs to wiring and he installed a new capacitor. The compressor kicked on and we were back in business. He checked all the pressures and the air output temperature. We were back in business. This young man deserves a medal. He was very friendly and courteous and knew how to do his job. Thank you Brian, thank you SMO. This was a great experience.
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By William B. on 07/03/18
Thank you so much for the prompt and professional response to our AC outage during this heat wave. The home is slowly returning to a liveable temperature after being in the high 80's yesterday and the mid 80's through last night. The technician was polite, courte...
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Thank you so much for the prompt and professional response to our AC outage during this heat wave. The home is slowly returning to a liveable temperature after being in the high 80's yesterday and the mid 80's through last night. The technician was polite, courteous and very professional in his approach to the problem. Thanks again. Bill Brooks
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By Anne D. on 06/27/18
This is the second time Maurice has serviced my equipment and I must commend him for the excellent service he has given me. He is polite and efficient and gets the job done in a timely manner. You are fortunate to have such a valuable member of your team and I am f...
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This is the second time Maurice has serviced my equipment and I must commend him for the excellent service he has given me. He is polite and efficient and gets the job done in a timely manner. You are fortunate to have such a valuable member of your team and I am fortunate to have him come to my home. Thank you, Maurice, for another job well done!
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By Geraldine G. on 06/12/18
We recently had a problem on a Friday afternoon with our furnace not circulating the air from the air conditioner. With my moms medical condition it was critical we did not go thru the entire weekend without air. SMO sent someone promptly, Brent White the young ...
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We recently had a problem on a Friday afternoon with our furnace not circulating the air from the air conditioner. With my moms medical condition it was critical we did not go thru the entire weekend without air. SMO sent someone promptly, Brent White the young man was polite and very efficient, he fixed the problem very quickly. Shortly after the job was completed, the house was nice and cool again. Thumbs up to SMO and Brent White.
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By Robert S. on 05/12/18
2018-05-09 Customer 66466793 Mike Bledsoe was prompt, polite, and efficient. His technical knowledge made the job quick and complete. This was Mike's second maintenance visit to our residence and we were more than satisfied both times. His clean cut appearance and...
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2018-05-09 Customer 66466793 Mike Bledsoe was prompt, polite, and efficient. His technical knowledge made the job quick and complete. This was Mike's second maintenance visit to our residence and we were more than satisfied both times. His clean cut appearance and conversational skills also made for a very pleasant visit.
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By Victor K. on 03/26/18
We woke up this morning to an unresponsive furnace and called for service. In the afternoon Aaron Green and his colleague Bengie ? showed up, diagnosed the problem and fixed it. We now have heat. Thanks for the prompt and expert service.

By Joseph B. on 03/20/18
Execellent service

By Natasha A. on 03/04/18
I have a service agreement contract for my furnace. The technician named Bernard Jordan came to do general maintenance. While he was there, he fixed a loud vibration problem I have had for years without even being asked. As I had loss hope for a repair cause I h...
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I have a service agreement contract for my furnace. The technician named Bernard Jordan came to do general maintenance. While he was there, he fixed a loud vibration problem I have had for years without even being asked. As I had loss hope for a repair cause I had been told I needed new equipment in the past. Where has this dude been! Thanks for that great work!
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By Lauren b. on 02/07/18
I always get my service agreements through smo because I know they are a company I can trust. They are one of the largest local companies and I can trust in their expertise . Thank you smo!!

By Daniel B. on 02/07/18
Ive had an equipment maintenance contract for several years now and have had many different service professionals come through my doors. I will say everyone of these gentlemen were professional, courteous, timely, and knowledgeable. Keep up the good work guys.

By Manda S. on 01/19/18
The SMO team is always extremely knowledgeable. They always go above and beyond to take care of me. That is why I am forever a loyal customer.

By cynthia on 01/11/18
I am a pastor of a local church in Waldorf. One of my dearest friends contacted me in utter hysteria informing me that her heat had gone out. She is a widow who was recently confined to a wheel-chair. She is a retired CC teacher, born and raised in the county, wh...
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I am a pastor of a local church in Waldorf. One of my dearest friends contacted me in utter hysteria informing me that her heat had gone out. She is a widow who was recently confined to a wheel-chair. She is a retired CC teacher, born and raised in the county, who has been affiliated with SMO for almost 40 years. When she contacted SMO she felt the person she spoke with was very disrespectful. inconsiderate and not empathetic. The person told her several things to do to restart the system however she explained that she was incapacitated and could not. The person seem very unconcerned. This sparked outrage AND fear in my friend. So, I asked if she would allow me to intervene on her behalf by traveling to the main office and speaking to the manager. She agreed. I arrived at the main office and was met with two wonderful young ladies., Jennifer Bohner and Patti Bortner. I explained the situation and they immediately got busy remedying the problem! They provided great customer service, professionalism, empathy, and compassion!!! Within an hour, the serviceman arrived at her home and the problem was quickly solved. THESE LADIES ARE EXEMPLARS AND WORTHY OF THE HIGHEST GRATITUDE AND PRAISE. THANK YOU SO VERY MUCH! Thanks Jennifer and Patti! MAY GOD RICHLY BLESS YOU!!!
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By Gary M. on 01/09/18
They were exceptionally, knowledgeable, competent, friendly and professional.

By Emma E. on 11/09/17
Outstanding, I'm out of town, trying to sell house - your company was so much more accommodating than your competitors. Jenna & Sarah were so helpful and nice (great customer service.) I will definitely tell my buyer how helpful you were and to use you as their provider. Thank you!

By Roger S. on 11/02/17
Maurice was timely and very pleasant to talk with. He was very professional and explained his work very throughly. Maurice is a great asset to the SMO Team

By Mary E. on 10/27/17
Jerry was very professional and clean. Did a great job on servicing our furnace.

By mech on 03/05/17
They came over and over again until my unit was fixed. I'm glad they put in the unit.

By milton on 09/29/16
My old account unit was on its last legs of life. I was quoted a new AC with heat pump from southern maryland oil. The pricing was right and the unit I got is a 3 ton unit that is a very quiet and has cooled down the house very well.
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34 total reviews!

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