CALL TO SCHEDULE
(716) 873-5000
or book online
By John R. on 11/08/18
Kenny S. arrived on time and was ready to get to work. He knew what questions to ask and listened to my answers. He reassured me that the heat would soon be back on and then set to work doing just that. He took the mystery out of furnace repair and explained wha...
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Kenny S. arrived on time and was ready to get to work. He knew what questions to ask and listened to my answers. He reassured me that the heat would soon be back on and then set to work doing just that. He took the mystery out of furnace repair and explained what he was doing and why. On top of all of that he demonstrated a positive friendly attitude. All of that added together proved to me that did the right thing when I called Roy's.
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By Sharon A. on 10/31/18
I cannot tell you how pleased we were with the professional excellent service we received from Joe Schuster. It was a return visit as the first technician did not fix the problem. I was very distraught and immediately Joe Schuster put my mind and ease and knew ...
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I cannot tell you how pleased we were with the professional excellent service we received from Joe Schuster. It was a return visit as the first technician did not fix the problem. I was very distraught and immediately Joe Schuster put my mind and ease and knew exactly what to do to fix the problem. His clean professional appearance was wonderful. His knowledge of how to take care of the issue efficiently and quickly was fantastic. He left our home clean and neat with the problem fixed. Thank you Joe!! If I ever need service again it will be you that I request for help.
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By Deborah l E. on 10/12/18
Jeff W. instantly made my husband and I glad that we chose Roy's Plumbing. Jeff went ahead and accessed the problems and explained to us exactly what we can have him do to get the problems taken care of. Everything turned out wonderfully and will definitely do bu...
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Jeff W. instantly made my husband and I glad that we chose Roy's Plumbing. Jeff went ahead and accessed the problems and explained to us exactly what we can have him do to get the problems taken care of. Everything turned out wonderfully and will definitely do business with Jeff again, if we need plumbing needs.
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By Al on 10/12/18
Jeff W. Is an awesome Technician, From the start he troubleshooted the Issue, explained the problem & the type of repair he was gonna do. He was clear & fair with explaining the cost also. After completion he shared with me about Job Opportunities with the company.

By Marti C. on 10/07/18
Roy's answered my prayer for professional, reasonable, prompt and courteous service! Excellent job, Nick F., and i will call this company from now on. I have tried many others...never this satisfied! Thanks again!

By Robert G. on 08/15/18
(no comment)

By Dave S. on 08/05/18
I just wanted to say how much I appreciated the professionalism of Roy's Plumbing. We needed a conductor drain line installed for our sump pump and gutter down spouts. My friend told me he used Roy's Plumbing and highly recommended them. We went on line on a Sun...
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I just wanted to say how much I appreciated the professionalism of Roy's Plumbing. We needed a conductor drain line installed for our sump pump and gutter down spouts. My friend told me he used Roy's Plumbing and highly recommended them. We went on line on a Sunday afternoon to look up the company and found a live chat which someone responded to us at 3pm on a Sunday afternoon! He forwarded our info to the office. Monday morning a very nice secretary called the house, familiar with our issues because of the chat the day before, and said "we can help you with this". The next day the technician, Dan, showed up. Dan is a highly qualified, experienced technician. He is friendly and soft spoken and a pleasure to deal with. We walked thru the yard together and I showed him what I needed to have done. He said "I see and share your vision with you". He even engineered the plan to install the pipe without ruining my landscape. The job was scheduled and within a week and a half, a crew of plumbers arrived at my house. They all were very friendly, skilled and meticulous in their work. Every plumbing connection they did was precise and exact. They worked together as a team. The next day, the last day of the project, 3 guys came to finish up. The same care and attention to detail was shown as the first day right down to reseeding the lawn where they had dug and making sure it was to my satisfaction before they left. One tech said, "we won't leave here until you are satisfied". They thoroughly cleaned up everything they did. I would not hesitate to call them again if needed.
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By Diane P. on 08/04/18
(no comment)

By Donna R. on 08/02/18
Ken was very polite and disciplined performing the inspection. I truly appreciate his patience with answering all of my questions and his professional style. Then he really had me when he told me about the Service Club Membership! Roy's Plumbing surpassed my...
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Ken was very polite and disciplined performing the inspection. I truly appreciate his patience with answering all of my questions and his professional style. Then he really had me when he told me about the Service Club Membership! Roy's Plumbing surpassed my expectations. I would recommend their service.
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By Donald F. on 08/02/18
Charlie has been here a number of times and does a great job of fixing what has to fixed and cleans up after the job is done. He is a great person and trust worthy.

By Vince W. on 08/01/18
I have never used this company in the past but I definitely will in the future. I had a clog in my main drain and called to have it looked at in the meantime I was able to free the drain myself and cancel emergency service until the next day. I was going to have th...
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I have never used this company in the past but I definitely will in the future. I had a clog in my main drain and called to have it looked at in the meantime I was able to free the drain myself and cancel emergency service until the next day. I was going to have the drain snaked to just for good measure and thier service tech told me he wouldn't want to oversell on me and that it is not necessary. He advised me to run the hose down the drain for good preventive maintenance. I got to say I was very impressed. I can always deal with a company that Pride themselves on honesty. Thank you
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By Nicholas C. on 07/31/18
Tim was here on time. Determined the problem quickly. He made the repair work without issue and left the work area the way he found it. Great job.

By victor t c. on 07/30/18
Wow! What a refreshing experience. I briefly described the symptoms re: my plumbing problem and then Matt took over. After looking over my basement and the outside location of sewer vent and manhole, Matt came up with several possible scenarios. He described e...
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Wow! What a refreshing experience. I briefly described the symptoms re: my plumbing problem and then Matt took over. After looking over my basement and the outside location of sewer vent and manhole, Matt came up with several possible scenarios. He described each to me in clear and easy to understand language. I liked his ideas and gave him the green light to proceed. In a very short time Matt completed his task and I was greatly relieved. He tested the flow of water from several sources including sinks, toilets, and basement shower. All was good again! Matt obviously has the skills to do the job but just as important, he is professional. He took the time to explain everything to me and left me with several tips on how to best maintain the sewage system in my home going forward. He is well trained and truly an asset to Roy's Plumbing Co. I commend Matt for a job very well done!
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By Mark D. M. on 07/30/18
(No Comment)

By Dawn B. on 07/30/18
Tim P came and was very respectful and cleaned up when he was finished. Explained everything he was doing and why. Very nice young man. Got the job done in a reasonable amount of time. I would recommend this plumbing company.

By Pam F. on 07/28/18
Courteous, knowledgeable, and very friendly

By Regina M. on 07/27/18
The staff and service technicians are very knowledgeable and professional.

By christine H. on 07/26/18
I am so happy with the service I received from Roy's plumbing. The service was so timely and very professional.. My questions were all answered and the technician that came out was awesome!! If you are ever in the need of a GREAT plumber I would strongly calling Ro...
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I am so happy with the service I received from Roy's plumbing. The service was so timely and very professional.. My questions were all answered and the technician that came out was awesome!! If you are ever in the need of a GREAT plumber I would strongly calling Roy's...they are awesome!!!
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By David M. on 07/26/18
Matt was great he explained everything and was efficient and focussed on the job. The work was high quality and exactly what I have come to expect from Roy's when I call them.

By Kim L. on 07/26/18
We are very pleased with the professional and timely service that we received from Roy's Plumbing! Service tech, Ken was very efficient with repairing our air conditioning Unit. We highly recommend Roys!!
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CALL TO SCHEDULE
(716) 873-5000
or book online

Select any employee to see all their reviews.

Daniel S
6 Years
Rating:
134 total reviews!
Jeff W
10 Years
Rating:
103 total reviews!
Sarah L
Customer Service Rep.
Rating:
(4 total reviews)
Cody D
Customer Service Rep.
Rating:
(3 total reviews)
Jeff S
Rating:
(85 total reviews)
Tim P
Rating:
(65 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Roy's Plumbing Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Roy's Plumbing Heating and Cooling. Our BBB Membership A rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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