We have a high appreciation for energy efficiency in our home, but also for practicality as to doing things right. All details of our project were handled very well from beginning of sales presentation through install of all three appliances (Furnace, Tank-less Water Heater, and A/C) and administration of account set-up for inspections, financing, government rebates, and remote monitoring of system. The Romaniuk people provided all the information we needed to proceed with this project in a timely manner and without any sales pressure. It was a very good purchase and install experience from beginning to end. This was an expensive project for us so the care and attention given was most appreciated. During sales and assessment meetings, we were provided with extensive and suitable information allowing us to choose the best appliances and assessories for us. During installation the service guys, Tyler and Jordan, were great in several ways: - communicating their daily arrivals over the 3-day project - performing the work itself - answering questions about what they were doing - answering questions about the appliances being installed - cleaning up after their work - setting up the appliance controls as needed - explaining the new thermostat and its functions These guys were courteous and helpful at every step along the way. The electric and gas inspectors recognized good work practices after the installations were completed. We are very happy with the new appliances so far. The furnace is very quiet and, coupled with the 'smart' thermostat, maintains more moderated heat and humidity in our home. The tank-less water heater is taking a little 'getting used to', but is working out to be a good change and will surely lower our gas bills. We'll have to wait for summer to appreciate the A/C, but that is sure to happen. We thank Romaniuk for providing a pleasant project experience and obvious value in return for its cost.
(View Less)

Our furnace stopped working on the December 21. With a quick call to Romaniuk they came to the house, was honest with what the problem was, cost to fix and replace. They supplied space heaters to help keep the house warm and actually came the next day to make sure our Christmas was not ruined. Installation was great and the crew was very polite and knowledgeable. Couldn't ask for better during a stressful time.
(View Less)

You can’t imagine the feeling you have when you are a 3 hour flight away and you get a call telling you that your furnace is “kaput”. Thanks to our sons, your whole team and some milder temperatures, the story had a happy ending. Our son, Andy, who was present for the installation tells us that Jordon and Drew were very professional, did good work and left everything as they found it. We are back in Sherwood Park now enjoying our warm cozy home, thanks to you all!
(View Less)

Drew and Jordan our technicians were fantastic--they went above and beyond and can't say enough of how satisfied my family and I are with them and Romaniuk. They had great communication on the quote ( with Chris ) , the coordinating of the installation and the installation itself. Love the heads up emails and phone calls confirming installation times-- they were even early and waiting for me !! Highly recommend these technicians and company to everyone, thanks again, Myron
(View Less)

Right from the call to Romaniuk Heating & Air Conditioning to set up a appointment for estimate the staff has been exceptional,pleasant,professional and accommodating. Chris Margaritis explained all details of the equipment and instalation included all parts and labor in Quote with no extra surprise costs at end of job. Nolan & Jordan we’re prompt,efficient and tidy paying close attention to detail with the installation and explaining the operation of the equipment at the end of the job . Thanks Romaniuk
(View Less)

we received outstanding service on the removal of the old furnace and installing a new service from Chris Margaritis for the quote and all his helpful suggestions to Mike D and Steve the installations specialists - very cheerful and very knowledgeable about the work they do - in all will highly recommend Romaniuk
(View Less)

I wish to inform you that we are very pleased with our recent purchase of our new LENNOX HIGH EFFICIENT FURNACE. YOUR INSTALLERS DID A FANTASTIC JOB. The 2nd day the furnace was installed we had a major problem develop (FURNACE STOPPED WORKING) and our home became very cold but “THANKS TO “DAVID” HE GOT IT WORKING VERY QUICKLY. I BELIEVE YOU FIRM IS VERY VERY FORTUNATE TO HAVE A SERVICE TECH SO KNOWLEDGEABLE AND QUALIFIED AS HE IS. WHEN I WAS IN THE HEATING BUSINESS (40 YEARS AGO) I WOULD HAVE BEEN EXTREMELY HAPPY TO HAVE SOMEONE LIKE HIM WORKING FOR ME. HIS KNOWLEDGE, CONSUMER SATISFACTION AND A LIGAMENT CONCERN TOWARDS US WAS ABSOLUTELY UNBELIEVABLE. DAVID IS ONE OF THE REASONS I BELIEVE YOUR COMPANY WILL REMAIN AT THE TOP OF THE LIST WITH YOUR CUSTOMERS. SO NICE TO SEE A SERVICE TECH SO SINCERELY CONCERNED ABOUT US. HE IS A KEEPER DENNIS KABAN
(View Less)

I’m happy that they got my heat running, but the guys weren’t able to do the install properly as had originally planned without getting a new water tank. The install guys were great, but I’m not happy because I should have been told during the original quote what I NEED, not what is "recommended" so I could get a heads up on how to manage my finances and schedule for a water tank install. I’m not going to make a spontaneous decision overnight, but now I have to be concerned with the safety on my new born. Where to go from here, I don’t know. (FYI, this is a copy and paste of my email response to the company 5 days ago, and I have not received a response back yet from an actual human being)
(View Less)

Called Romaniuk when my Lennox furnace stopped working. They responded quickly and sent out a technician. The technician determined my thermostat was malfunctioning and replaced it. Unfortunately the furnace failed again and another technician arrived promptly the next day and determined a electrical board in the furnace was malfunctioning. I decided to replace the furnace and the installation team arrived two days later. The furnace was working fine when the installation team left however I had no power to the main ventilation fan, the fan and lights in one bathroom. Again a technician come out and determined a electrician was required to connect the furnace properly to the ventilation system. I called the office to inquire when the electrician would be coming and was told by the manger that my house of 18 years old was not wired correctly and therefore I would have to pay for the call. When I did further investigation I found out that the configuration of my house was normal and the problem was that the old furnace was 110 volts and the new furnace was not hence a transformer had to be put in place. My assessment of the installation is: 1. I paid for a thermostat that I did not need and it should have been included in the furnace installation 2. The installer should have recognized the difference between the voltage of the two furnaces and immediately called for an electrician and 3. I did not appreciate the manger's comments regarding the wiring of my house. All the technician were personable.
(View Less)