Drew and Jordan our technicians were fantastic--they went above and beyond and can't say enough of how satisfied my family and I are with them and Romaniuk. They had great communication on the quote ( with Chris ) , the coordinating of the installation and the installation itself. Love the heads up emails and phone calls confirming installation times-- they were even early and waiting for me !! Highly recommend these technicians and company to everyone, thanks again, Myron
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Right from the call to Romaniuk Heating & Air Conditioning to set up a appointment for estimate the staff has been exceptional,pleasant,professional and accommodating. Chris Margaritis explained all details of the equipment and instalation included all parts and labor in Quote with no extra surprise costs at end of job. Nolan & Jordan we’re prompt,efficient and tidy paying close attention to detail with the installation and explaining the operation of the equipment at the end of the job . Thanks Romaniuk
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we received outstanding service on the removal of the old furnace and installing a new service from Chris Margaritis for the quote and all his helpful suggestions to Mike D and Steve the installations specialists - very cheerful and very knowledgeable about the work they do - in all will highly recommend Romaniuk
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I wish to inform you that we are very pleased with our recent purchase of our new LENNOX HIGH EFFICIENT FURNACE. YOUR INSTALLERS DID A FANTASTIC JOB. The 2nd day the furnace was installed we had a major problem develop (FURNACE STOPPED WORKING) and our home became very cold but “THANKS TO “DAVID” HE GOT IT WORKING VERY QUICKLY. I BELIEVE YOU FIRM IS VERY VERY FORTUNATE TO HAVE A SERVICE TECH SO KNOWLEDGEABLE AND QUALIFIED AS HE IS. WHEN I WAS IN THE HEATING BUSINESS (40 YEARS AGO) I WOULD HAVE BEEN EXTREMELY HAPPY TO HAVE SOMEONE LIKE HIM WORKING FOR ME. HIS KNOWLEDGE, CONSUMER SATISFACTION AND A LIGAMENT CONCERN TOWARDS US WAS ABSOLUTELY UNBELIEVABLE. DAVID IS ONE OF THE REASONS I BELIEVE YOUR COMPANY WILL REMAIN AT THE TOP OF THE LIST WITH YOUR CUSTOMERS. SO NICE TO SEE A SERVICE TECH SO SINCERELY CONCERNED ABOUT US. HE IS A KEEPER DENNIS KABAN
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I’m happy that they got my heat running, but the guys weren’t able to do the install properly as had originally planned without getting a new water tank. The install guys were great, but I’m not happy because I should have been told during the original quote what I NEED, not what is "recommended" so I could get a heads up on how to manage my finances and schedule for a water tank install. I’m not going to make a spontaneous decision overnight, but now I have to be concerned with the safety on my new born. Where to go from here, I don’t know. (FYI, this is a copy and paste of my email response to the company 5 days ago, and I have not received a response back yet from an actual human being)
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Called Romaniuk when my Lennox furnace stopped working. They responded quickly and sent out a technician. The technician determined my thermostat was malfunctioning and replaced it. Unfortunately the furnace failed again and another technician arrived promptly the next day and determined a electrical board in the furnace was malfunctioning. I decided to replace the furnace and the installation team arrived two days later. The furnace was working fine when the installation team left however I had no power to the main ventilation fan, the fan and lights in one bathroom. Again a technician come out and determined a electrician was required to connect the furnace properly to the ventilation system. I called the office to inquire when the electrician would be coming and was told by the manger that my house of 18 years old was not wired correctly and therefore I would have to pay for the call. When I did further investigation I found out that the configuration of my house was normal and the problem was that the old furnace was 110 volts and the new furnace was not hence a transformer had to be put in place. My assessment of the installation is: 1. I paid for a thermostat that I did not need and it should have been included in the furnace installation 2. The installer should have recognized the difference between the voltage of the two furnaces and immediately called for an electrician and 3. I did not appreciate the manger's comments regarding the wiring of my house. All the technician were personable.
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Romaniuk Heating & AC really IS as good as it gets! This company checked all the boxes for me when it comes to service. Chris provided me with all the options available with no high-pressure tactics along with a very reasonable quote on the product line I wanted. The office staff were great at keeping in touch to let me know when their guys were arriving. Nolan and Jordan were the instrument technicians who came and did the furnace install. All 3 of them called ahead of time, they were on time, fast, professional, paid great attention to detail, and their work was clean - such a pleasure to deal with! My experience with Romaniuk and the service provided by Chris, Nolan, and Jordan was excellent! I highly recommend this company! As an added note, City of Edmonton worker who came to do the inspection, said that he's always glad to see the Romaniuk sticker on an install, that they do the best work and he never has to worry about running into something that wasn't done properly. Well done, Romaniuk Heating & AC!!
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Top notch from estimate to instillation. Great price and the only company to follow up on their quote. New furnace, air, water and humidifier all working beautifully. Great installation crew, left the house spotless, removed all old equipment and gave us the ins and outs of the new system. No hesitation in recommending them to anyone looking for furnace etc. upgrades.
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