I have been a customer of Rock Heating and Air since 2003. They are a wonderful company with outstanding customer service! The technicians are well trained and are very cordial, wear clean uniforms, and polite. I recently had a routine maintenace service call for inspecton of my A/C unit. Austin S was the technician that arrived for service call. He is an amazing technician! Very knowledgeable and professional. He was on time, very respectful, patient and ansewered my questions. He made reccomendations to keep my unit running. I recommend this company for your heating and air needs. You will not be dissapionted!
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The technicians from Rock Heating & Air Conditioning arrived promptly at 8 am today and spent the entire day removing an old furnace and air conditioning unit, replacing them with new units. As many as four people at a time worked on the project in order to complete it by 6:00 pm . Tech Tom was personable and along with tech Selvin completed the installation by the end of a very long day. Owner Chris and their electrician also did major portions of this very large job so that it could be completed in one day. Great job, everyone! Tom also advised of additional equipment that we would need to install in order to meet code requirements.
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Commending Austin S for a job well done and Rock Heating & Air overall. We had a complete new furnace & A/C unit installed in October 2017. All of the technicians who completed the installation were very professional, knowledgeable and courteous. They cleaned up the work area after the work was complete. We then received a call just recently when the weather started to warm up to schedule a time to test the A/C unit since it was too cold to do so when it was first installed. Austin S came out about a month ago to do this. Again, he was very courteous, provided the testing, explained things well. We have been very happy with our experience.
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Rock Heating installed a new furnace and air conditioner this week as well as servicing a gas fireplace. I am very pleased with the quality of their work effort and the timeliness of meeting my needs. I highly recommend them to others for similar projects. Their administrative personnel were also quick to respond and were knowledgeable and pleasant to work with each time i contacted them.
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Bradley tried to get me into a new A/C unit and I almost went for it but I was shocked at the price of them.... the more I thought about being retired and make sure it wouldn't start a fire or something lol I was going to use it. I was quite shocked to hear how much the new one's cost these days! Bradley hung in there with me in understanding why I'll hang on to the one I have!
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We can’t say enough good things about Rock Heating & Air. One of our heaters went out and technician Austin came to diagnose the problem, the blower. We already knew we had 20 year old HVAC systems and didn’t want to put more money into them. Austin was willing to fix the problem but also offered an estimate on replacement. With FOUR units in our home it was going to be a big job and huge expense. We had previously received a higher estimate from another “top-rated” company who told us we needed all this duct work done as well. Austin’s attitude was “if your home is heating and cooling well then why spend the extra money.” I do think Rock offered the best value (see below) and their estimate was as reasonable as we could find. We went ahead with the replacement of all four units and are extremely pleased. Austin and his team arrived on time, were efficient, friendly, clean and respectful, and got the estimated 2-day job done in just over a day. We had a few issues come up after the fact (probably user error) and Austin was back over the same day to address our concerns. He was also very patient and thorough going through the units to show me how the new systems work. I also have to say Amy, Heather and Kendall in the office are the nicest people. When we were still in the process of deciding on replacement Amy called and offered to have Austin put in a temporary blower because she felt bad we were out of heat on a cold winter day. The owner also took time to talk to my husband about the estimates in detail. Lastly, I love that when you call to make an appointment you get an email and text confirming the appointment, then the day of you receive a call when the technician is dispatched. I was never sitting around waiting for someone to show up. Thanks Rock Heating & Air! We wish all companies were as honest, reliable, fair and competent.
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