R.J. Groner has been my only source of problem solving . Whether it’s an HVAC issue , a plumbing or Electrical one , I have them on speed dial. From the time they pick up the phone they already have my profile pulled up and get down with the issue and scheduling of my appointment. They are flexible with any days the customer wants. Very friendly in the phone. Their technicians are very patient and will get you the best solution to your problem .
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Since we bought our house in June 2018, we have been very happy with RJ Groner as our Plumber of choice. They did a great job installing our new well water filtration/treatment system and our new washer & dryer. All of the employees that I've dealt with on the phone and in person are knowledgeable, friendly and professional. They work done was for the prices quoted - no surprises. I like that I can have an inexpensive monthly maintenance contract with RJ Groner that saves me money.
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Karen is very reliable. She gets a tech to your house as soon as possible, usually the same day. She always replies to emails and follows up to be sure you were satisfied with the service. Matt did a great job with our oil burner. He diagnosed the problem and completed the repair. These are people you can trust.
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Alyssa was very helpful, but at the last minute their supplier was not able to provide a piece of equipment they had promised. Karen Z called to let me know. I let Karen know the only reason I came up to the house was to get this work done. She went back to their supplier, and they came through with the equipment. Great customer service by Karen. John did an excellent job, explained in detail what he was doing, and then hosed down the path leading from the crawl space because it got muddy. Way above and beyond! I have been very impressed with the technicians who have come to do maintenance (John and Ryan). Bright guys and very professional. I would recommend RJ Groner without hesitation.
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It’s a pleasant and satisfied experiences dealing with R.J. Grover company. Karen was the first one I spoke on the phone, she was very nice and knowledgeable and convinced to sign the service contract with the company right way. Ryan was the service technician came to check my heating and cooling unit. He knew what he was doing and his attitude was great. I believe I made a right decision to pick Groner Co.
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AC stops working on one of the hottest days (of course) and I have a 4, 3 and almost 2 year old. Not cool. (Pun intended haha) I got a recommendation from my Dad to call RJ Groner and they did not disappoint! I received a speedy call back from Nancy and a tech was at my house less than 3 hours later! I've never felt so lucky! Sage was quick to diagnose and solve our problem. He kept me informed of every step he was making and was very polite and courteous! Highly recommend!
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