I've been a customer of Rhymes for years and am always extremely pleased with the service I receive. The entire team is friendly and courteous and very attentive to my needs. If I have a concern, I get a phone call very quickly and my problem is addressed. Couldn't ask for better service .
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Always very polite, helpful, and friendly. They seem respectful and knowledgeable and I feel comfortable working with them as a single homeowner. This is very important to me. I would definitely recommend them to friends and family. I am very happy with their work! New furnace, a/c and now hot water heater. Becky
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This is my first experience with Rhymes Heating & Cooling , My air conditioner had stopped working in the extreme summer heat of St Louis, MO (90 ) Even with the extreme heat I didn't want to be taken advantage of. I went on the web for air conditioning & heating sales & service in STL. Rhymes came up and I remember hearing that name. I looked up the reviews and I did not come across 1 negative comment & there were hundreds. Then I checked with BBB & same. Called Rhymes on a Wednesday & Steve was sent out to give me some quotes. I decided on a Carrier Air conditioner & furnace with every discount he was able to give.. NEXT DAY at 8:00 am the installers were at my door with the equipment ready to install. They were so courteous and thought of everything to make the installation as quick & efficient as possible. Went over the operations of both with language I could understand My only regret is that they were not able to reap the rewards of their work. I will recommend Rhymes to others in the future.
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The team was fantastic. They were on time, courteous, quick, and did great work. At the end of the install they walked me though everything to explain what was done and answered any questions I had. Even the sales process was better. I had three quotes from other local companies and Rhyme was much easier to deal with and cheaper for the same equipment.
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I called to have a service technician come to my home to diagnose & fix my problem with my air conditioner. Adam showed up & I explained to him that the air conditioner was blowing warm air & that I had been hearing a sound in the AC lines above my washer & dryer & I noticed he didn’t have a ladder with him so I offered him a ladder so that he could check the lines & he rejected my offer then he told me my air filter was backwards (Which was helpful) then preceded to check where the filter was went outside put Gauges on my unit & told me it was completely out of refrigerant & that since it was a 20 year old unit I need to buy a new one. He offered to put refrigerant in it but didn’t bother to check for leaks but told me I had to of had one for the AC to be cold one day & warm the next. Why would I put refrigerant in an air conditioner that he knew had a leak but didn’t bother to investigate it at 175.00 a lb!? Paid him 79.00 for that.
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