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By Victor T. on 06/07/17
Jonte' Hasan and Rescue Rooter helped me today to unclog a long line from a rental home. They responded literally within ONE hour and were clearing the line soon after. The bid process was fair, the equipment top notch and they cleaned up afterwords. The best pa...
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Jonte' Hasan and Rescue Rooter helped me today to unclog a long line from a rental home. They responded literally within ONE hour and were clearing the line soon after. The bid process was fair, the equipment top notch and they cleaned up afterwords. The best part of this experience was Jonte'. What an incredible young man. He was so kind, professional, patient and efficient. He has to be one of the best technicians I've encountered in any trade. He did a great job, was a blast to talk to and was obviously happy with his job. I believe you are very lucky to have such a great person representing your company. How many people can say opening a drain line was a great experience. I can.....great job Jonte', thanks!
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By Neal O. on 06/05/17
Like most plumbing problems, we had an emergency issue arise last night around 9pm where our yard was making a gurgling noise. After acknowledging "well, that can't be good", we made an emergency call to the city to see if the sewer was backing up into our home. ...
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Like most plumbing problems, we had an emergency issue arise last night around 9pm where our yard was making a gurgling noise. After acknowledging "well, that can't be good", we made an emergency call to the city to see if the sewer was backing up into our home. The city sent out a tech first thing in the morning who determined we'd need to get our main line inspected and cleaned out. We had a coupon for a local plumber that offered to do a video inspection and cleanout for $199 so we called them first. They were booked solid for FOUR days which meant that we were going to be without running water (and bathrooms) till the end of the week. Immediately we started looking at others online which was when we found Portland Jack Howk (aka Rescue Rooter). The phone agent was extremely courteous and let us know we could be taken care of TODAY! That was a huge win right there, but it gets better. After that, we were given a 4 hour window for one of their techs to arrive but it turned out to be just about 1.5 hours before we had a knock at the door (also, we had two phone updates from the dispatcher). Kevin arrived and took stock of the situation and quickly went to work on getting our sewer issue rectified. The entire time he was on site, he was personable, friendly, and was great with our new puppy. Kevin gave us a solid understanding of what was happening and made sure that all drains were properly exiting to the city sewer line. All in all, the visit was scheduled, handled, and solved well under the initial 4 hour window that the dispatcher had given us. Kevin was so professional that we'll absolutely be sharing his info with our other neighbors. It's rare that you find someone a service that can not only surprise you, but exceed your expectations in every way. Rescue Rooter of PDX has done just that.
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By Emily C. on 06/04/17
Jonte made a horrible disgusting situation vanish and was my family's saint today. I will spare the gross details but he was amazing from the time he rang the door bell till the time he gave my kids a high five on his way out the door. This was my our first experie...
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Jonte made a horrible disgusting situation vanish and was my family's saint today. I will spare the gross details but he was amazing from the time he rang the door bell till the time he gave my kids a high five on his way out the door. This was my our first experience with plumbing issues and he spent the time talking about causes and how to prevent things from occurring in future homes. He went way above and beyond helping us out today. I would seek him out in the future if any problems arise and will refer friends and family to him as well. Ultimately a very pleasant call for service.
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By Mark A. on 06/03/17
Larry Peters was excellent. Prompt, professional and fair. He knows his trade well and got the job done with confidence that the problem was solved. I was also impressed by the fact that he was able to diagnose the problem to find out how it happened and then fi...
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Larry Peters was excellent. Prompt, professional and fair. He knows his trade well and got the job done with confidence that the problem was solved. I was also impressed by the fact that he was able to diagnose the problem to find out how it happened and then fix it so that it would not happen again. An excellent fix by an excellent plumber. Glad we got Larry to do the job, I highly recommend him. I'm thrilled that I've now got a new reliable plumber!
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By Mark A. on 06/02/17
Journeyman Plumber Larry Peters was professional, fair, honest and timely. He did an excellent job and charged a fair price. I would definitely highly recommend him to anyone needing some super reliable plumbing work. Thanks Larry! I've now got a new plumber!

By Suzanne R. on 05/20/17
Rescue Rooter responded to our emergency (broken water main) on a Saturday, when other companies wouldn't even answer the phone. They arrived promptly and worked hard in the pouring rain with my husband to diagnose the problem. As soon as they could, on Monday morn...
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Rescue Rooter responded to our emergency (broken water main) on a Saturday, when other companies wouldn't even answer the phone. They arrived promptly and worked hard in the pouring rain with my husband to diagnose the problem. As soon as they could, on Monday morning, they restored a temporary line to the house, a big relief. Then they replaced the line with far less damage to the landscaping than I had feared. Their work was done by Wednesday, and I got a no-interest loan for a year to pay off the bill. Excellent service on many fronts. Landon, the main guy we worked with, was especially helpful and knowledgeable. I will remember his demonstration of how the new line material can be fired with a torch to return to its correct shape if it gets compressed or kinked. Dave, the original estimator, was there at the end to make sure everything was done to our satisfaction. We have a sealed crawlspace, and they cleaned it up to the pristine condition it was in when they arrived, too.
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By JACKIE Y. on 05/18/17
Amazing customer service. The men that came out were so nice and personable.

By JACKIE Y. on 05/17/17
This team was amazing from scheduling to updating service time. The guys helped us were AMAZING! Very professional and curtious. I will definitely request them again if services needed again. Very good experience.

By TOM V. on 05/04/17
Very professional and took all the time needed to get the job done! Thank you so much!

By Ann B. on 05/01/17
I had a water pipe leak issue, which necessitated turning off the water to my house. I called Mr. Rooter and they said someone could be at my house on Thursday - it was Monday. I then called Rescue Rooter and they sent Larry P***** out that day who diagnosed the pr...
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I had a water pipe leak issue, which necessitated turning off the water to my house. I called Mr. Rooter and they said someone could be at my house on Thursday - it was Monday. I then called Rescue Rooter and they sent Larry P***** out that day who diagnosed the problem and sent things in motion to get it repaired. The initial pipe was repaired and my water turned back on. Plumbing had to be replaced under my house, which he did as quickly as he could over a few days. Larry was very professional and respectful. I could not recommend him more highly. The Rescue Rooter Company worked hard to get my issues resolved and were very polite and accommodating. I will use this company for any future plumbing needs.
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By Alexandra W. on 04/29/17
Charles Shandera was one of the best service people I have dealt with. He was polite, professional, and quick! I was so impressed with him I actually took the time to write this review! Will definitely be calling him next time I need a plumber.

By Joanie C. on 04/27/17
Landon was such a pleasure to work with! He is very knowledgeable and polite. He's a keeper!!!

By Joanie C. on 04/27/17
We recently had a problem and needed a plumber. Rescue Rooter responded right away and we had a plumber out here that very same day! Landon P came to our rescue, found the problem and had it fixed immediately!!! He was courteous, very knowledgeable and a pleasure t...
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We recently had a problem and needed a plumber. Rescue Rooter responded right away and we had a plumber out here that very same day! Landon P came to our rescue, found the problem and had it fixed immediately!!! He was courteous, very knowledgeable and a pleasure to work with. The whole staff at Rescue Rooter were polite, efficient and a pleasure and we will recommend them to others. Thanks again Landon P !!!
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By Mark V. on 04/24/17
Landon provided great service and a quick repair to our meter box when another plumber's work failed and left us without water over the weekend and would not return our calls. Within 1.5 hours of calling on a Saturday morning, Landon showed up and assessed the pro...
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Landon provided great service and a quick repair to our meter box when another plumber's work failed and left us without water over the weekend and would not return our calls. Within 1.5 hours of calling on a Saturday morning, Landon showed up and assessed the problem. His initial quote was very high, but he worked with us and got the price to something more reasonable. I am sure that you can get work done for less elsewhere, but for responsiveness on the weekend and a quality repair it was a very good experience. Thanks again!
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By Jean P. on 04/20/17
(no comment)

By Cindy Van D. on 04/07/17
Landon was professional and hard-working! Impressed that we could solve this issue all in one day! Thank you!

By Cindy Van D. on 04/07/17
Landon did an absolutely fantastic job at estimating and installing our new water heater! Have never had such prompt service and everything was explained beforehand! Thank you Landon and Rescue Rooter for getting our replacement taken care of before it became a giant problem!

By Brett D. on 04/05/17
Posted a positive review for Jonte on your website which I rarely do but Jonte deserved recognition for his work and professionalism. He deserves a raise!

By Brett D. on 04/05/17
Rescue Rooter kept their promise and had a technician out within 4 hours on a Sunday. The responding technician, Jonte exhibited outstanding professionalism and customer service, diagnosing multiple drain/pump issues promptly, fixing the problems quickly and shared...
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Rescue Rooter kept their promise and had a technician out within 4 hours on a Sunday. The responding technician, Jonte exhibited outstanding professionalism and customer service, diagnosing multiple drain/pump issues promptly, fixing the problems quickly and shared his knowledge so that I understood the issues. Great service, thanks Jonte!
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By Cassie T. on 03/29/17
We originally called around 4:30 on a Sunday and opted to have service Monday between 4 and 8 so that we could still get the $88 special. We chose the 4 to 8 time slot on Monday so that my husband could be home while the work was being completed. A technician was u...
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We originally called around 4:30 on a Sunday and opted to have service Monday between 4 and 8 so that we could still get the $88 special. We chose the 4 to 8 time slot on Monday so that my husband could be home while the work was being completed. A technician was unable to come out during that time which was a little frustrating but they did come out Tuesday in the same time slot and we were quite satisfied with Christopher Hasan's work! He was courteous, knowledgeable, personable, and efficient.
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