Billy and his team worked diligently over a two day period to install my all home generator. Billy strived to meet all scheduled start times and ensured that any disruption to my work from home was minimal. All work was preformed with care, attention to detail, professionalism and a high degree of product knowledge. I highly recommend the Reliable team for all HVAC/GENERATOR sales and service. Also, I want to recognize Reliable employee Will Moore, a fine young man who handled sales, financing, product obtainment/delivery and poc for scheduling.
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I have used Reliable Heating and Air since I moved to the area a little over a year ago and couldn't be happier. Right off the bat, they rerouted a dryer vent that the home inspector said was against code to be venting into the garage, because the old vent to the outside had been clogged completely up. They also did the correct paper work to help me force the previous owner (I had bought it from ) to pay for it, as they had dangerously reconnected the vent to the clogged pipe after the home inspector's report. I also had them clean out all my duct work. Such a great company! Since that time, their technicians have been to my house three times to do my seasonal check-ups and ** has been at two of those. He has been completely professional, courteous, and friendly each check-up.
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Trying to get someone to come out and service my Generac Home Generator was like pulling teeth. Reliable Heating & AC was my third attempt and I was not disappointed. Billy C was my Repair Technician and he was outstanding. He arrived on time and performed the job in a timely manner. When the job was complete, he explained what he had done., identified concerns and made recommendations, all without pressure. I would strongly recommend Reliable Heating and AC as your Generac Service Provider and if you get Billy C, consider yourself lucky. You will not be disappointed..
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Hello, my heat was on this past Saturday and I called Reliable as I've used you in the past. A technician named Billy returned my call and was at my house within 30 minutes, and had my heat up and running within another 15 minutes. I was thoroughly impressed with Billy and the way he checked everything out. He was courteous, witty, and answered all of my thousand questions. Billy was fantastic and I hope that you as a company value having someone so great.
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My service person came out to do maintenance on my generac. He did his job well and even cleaned my outdoor unit leaving it looking as good as new---as he called it----leaving it looking like a lawn ornament. However, it wasn't just that. He discovered a water leak from somewhere else in my basement and not only informed me of it, but also helped me to move a couple pieces of furniture out of the way to keep them from being water damaged and then was kind enough to help me find the source of the leak. He did not have to take the extra time, but he cared enough about me, as a woman who had just lost her husband, to help above and beyond the call of duty. I have been with Reliable for years and years and they have always taken great care of our equipment. They are the best!
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