Received call before our appointment time, to ensure that our appointment time still worked for us and to let us know the time the Reliabile repairman would arrived. The repairman arrived on time, explained what he was going to do as part of ou semi-annual cleaning / inspection. Once the repairman was complete, he reported out his findings and the condition of our equipment. Overall service was excellent.
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Within 3 hours of calling in to investigate a strange noise my heat pump was making, Daniel was at my house. Of course the unit did not make the noise after he arrived, but I had made a video earlier that he could use to diagnose the problem. We agreed that a new fan motor for the condenser unit was needed, and it was installed within an hour. I have always had good service from Reliable.
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I don't usually do on-line reviews but I do want to let you know that Jeraime is a top-notch service pro. He seems very knowledgeable and thorough. He always explains what he is doing and why and then tells me what each reading is and whether or not that is acceptable, etc. He is respectful and courteous. He isn't bother by my questions either, which is so refreshing because our previous AC/Heating company tech. (at MH&A) seemed put out by having to explain/answer any question(s) -- maybe he was defensive because he didn't know the answer? Anyway, Jeraime is great! Thank you
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Jeremy was great! Professional, friendly, knowledgeable. He explained what he was doing. Explained what was going on with my unit. Gave me the solution. Reliable looked up and honored my Trane warranty even though the company who put in my unit had gone out of business. I would highly recommend them.
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