We had our AC systems replaced by Reids AC & Heat. The quote we received was detailed and excellent. Robert was the lead contact on the quote and oversaw every aspect of the installation. The crew's work was efficient and careful both in the tear out and installation of the new equipment. The finished installation of units looks like much care was taken right down to taping the duct joints and outlying the mastic to give a straight, neat seam. This was not a "thrown together installation". The new equipment is functioning perfectly and we are very happy. Thank you Robert and your crew for a job well done.
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I called on a Sunday and left a message asking to set up a Monday appointment. Carlos returned my call and came out that same Sunday morning. He quickly and thoroughly evaluated everything, and fully explained all the options, including the relative advantages. He then set up a repair for early the next day, even though it was New Year's eve day. The next day he and the crew arrived on time and went right to work. A couple of bumps in the road came up due to the age of the house and furnace, but were handled without additional cost or hassle. Carlos took pictures throughout and showed me the old furnace and vents, including pointing out what had caused the problem(s) and making sure that everything was now fixed. Carlos and the crew members were all very professional and went the extra step. I feel very fortunate to have met and been helped by these folks.
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Our central heat was not working this morning and we called Reid's AC and Heat. They sent Carlos who has served us before. He is a genuine pleasure to work with. He identified the problem promptly and got us an estimate to make the required repairs. He was polite, professional and walked us through what was wrong and what needed to be done. I recommend Reid without reservation. Ron Gilcrease
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The heat went out in my house so I called Reid's AC & Heat and spoke to Kelly who was very efficient. She sent Jerrardo out on that day, a Saturday, to diagnose the problem. The problem was found and early Monday morning I received two calls from the office, from two ladies who said Jerrardo would be dispatched shortly. The part was replaced and the heat began warming my house. The process was very professional. In addition, Jerrardo noticed one of my heating vents in the living room was not opened, brought it to my attention, and opened it for me. I really appreciated that! I thank Jerrardo and everyone involved in fixing our problem during this cold and blustery weather! I recommend Reid's AC & Heat to everyone.
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Carlos was great. Reid's is always punctual and usually calls at least 20 to 30 minutes before the technician arrives. Carlos arrived on time and was very professional. He did everything from explaining the carbon monoxide meter he used to showing how dirty the filter that needed replacing was to explaining that we had a "visitor" problem in the attic that needed to be addressed.
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Carlos immediately recognized the problem as a thermostat issue and proceeded to check two other similar thermostats in the rest of the house. These two other thermostats also had issues, although they were different issues than that in the MB. Carlos' thoroughness also identified an additional coil problem in the air handler of one of the units, which would eventually have shut down the unit. Since there seemed to be so many Lennox related issues, Carlos went to the Lennox office to explain the issues and see what they would do to replace the faulty parts. Carlos and Reid's owner were able to negotiate resolution to our satisfaction. The thermostats were out of warranty, so we bought one replacement (at a discounted price from Reid's), but they were able to negotiate with Lennox to get the other two thermostats covered under warranty (truly a job well done). The coil was another issue. The parts were covered by warranty but the labor was not. However there were no coils available to install right away. Again Carlos and Reid negotiated with Lennox. Lennox's Regional(?) Manager offered not only to replace the coil with a whole new air handler but to replace it with an upgraded model ! The labor Reid charged us was just the amount they quoted to replace the coil, not the full amount to replace the air handler. To make a long story short, Carlos' thoroughness and experience not only identified the problems quickly, but also resolved them quickly to our satisfaction. I have had a six year relationship with Reid's now with 4 new A/C units and they have not disappointed me. I hughly recommend them.
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On Aug 20, 2018, I called Reid's AC and Heating because our condenser was not working. Because it was very hot day and my husband was ill, I requested service as quickly as possible. Jerrardo G. found time in his schedule to make a service call that day. He discovered the AC breaker had been thrown. He reset it. System started working again. While still on the premises, he checked amps, capacitor, and pressure which were all normal. Jerrardo was knowledgeable, answered our questions, and was very personable. If we need HVAC service again, we will most definitely contact Reid's and request Jerrardo.
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