On Aug 20, 2018, I called Reid's AC and Heating because our condenser was not working. Because it was very hot day and my husband was ill, I requested service as quickly as possible. Jerrardo G. found time in his schedule to make a service call that day. He discovered the AC breaker had been thrown. He reset it. System started working again. While still on the premises, he checked amps, capacitor, and pressure which were all normal. Jerrardo was knowledgeable, answered our questions, and was very personable. If we need HVAC service again, we will most definitely contact Reid's and request Jerrardo.
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Carlos with Reids AC & Heat came on short notice during the hottest week of the year. Our AC was going out and we were expecting out-of-town guests for the weekend. We received a reasonable quote, and the team came out the next day. They went the extra mile and hosed off the AC unit that had grass buildup. Carlos was very knowledgeable and friendly. I was extremely happy that he could rearrange schedules and get our AC running before our guests arrived for the weekend.
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James, Nathan, and Jerrardo all came out to replace and install new registers throughout my whole house, to install a new remedy halo on the upstairs unit, and to replace the UV bulb on the downstairs unit. While here they also did tuneups on both systems. They arrived on time and were very professional. Some of the registers were in places that were tough to reach but they managed to change them all safely. Were very nice and polite and did not rush through anything. Would definitely recommend.
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Their service is unbelievable. They definitely go the extra mile and do whatever it takes to get your AC up and running asap. The Service Specialist, Carlos Rivera is very knowledgeable and knows what he is doing. I give him 5 Stars. Whenever we need more work done to our AC then I will request that Carlos Rivera comes and takes care of us. Thank you Carlos.
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It's the middle of August in Houston, TX. Not the time you want your AC to breakdown! I had a friend recommend Reid's AC & Heat, and it has been one of the BEST recommendations ever!! Today we had Chris, James M., Nathan M. and Jerrardo G. here to repair and replace a component of our AC system. They were on time, kind, courteous and did a phenomenal job in our 123 degree attic. Leslie in their front office coordinated the appointment and called several times to give me an update on when to expect the crew, etc. I cannot tell you how impressed we have been with every aspect of their service. We will share their information with friends and will call them again any time we have an issue. Pass this forward - it will be worth the call!!
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Chris, James, Nathan, and Jerardo installed my new air conditioner. They were on time, professional and polite! This team worked together with efficiency and confidence. They explained the installation process to me, answered all my questions, and cleaned up after the work was completed. Definitely a five star team!
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Very pleased with Carlos efforts on our AC unit at 8PM and extremely pleased that we were able to get him out to evaluate the unit and affect repairs. I know that you guys are running hard these days servicing customers with daytime temps hovering around 100 degrees so coming out at 8PM to get us up and running is very special. Can't thank you enough Reid's AC. When we reach the point of replacement, you've got the job. Jon Francis
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