Robert and the install crew James, Patrick, Jerrado, and Patrick did an outstanding job installing The Lennox XC25 HVAC system. The XC25 is a highly sophisticated system which to me is amazing to watch. Fit our needs perfectly. We have been loyal customers of Reids for many years and there is doubt in my mind they will do an outstanding job on anything they do. The entire staff is very customer centered, friendly, and reliable to get the job done the right way.
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The whole experience has been great. Carlos was prompt and courteous. (loved that he wore the shoe covers when he came inside). He took time to explain what he found (a piece of shingle from recently replaced roof stuck to fan motor shaft). He made sure my husband understood the problem and addressed his concerns that the motor may have been damaged. The repair was completed under warranty thought it was not a parts or labor issue. Prior to his arrival, we were given a 2 hour window of when he would arrive. We were kept updated on when to expect him. He was here, repaired the problem, and was gone before the 2 hour window was up. (and they worked us in). This company truly delivers. Thrilled that we chose Reid's to purchase our AC from. Thank you guys!
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There is no doubt that Carlos was the very best AC/heating tech we have ever worked with. His is very knowledgeable and courteous at all times. He arrived promptly and explained all that he was doing and answered all questions to our satisfaction. I am sorry I can only give him 5 Stars, I would give him 10 if I could. We hope he will be here for our next inspection.
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Carlos is very personable. He explained simply what was wrong with my system. I felt comfortable that he was very knowledgeable. The crew that replaced my heating unit was large enough that it took very little time with everything cleaned up perfectly. The paperwork was thorough and well explained. I was very pleased with the work done.
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Carlos was great and took care of everything perfectly. He also educated me on some things to help improve the overall efficiency and operation of my HVAC unit and ceiling fans. He did correct an issue with my unit that I wasn't aware existed and most likely saved it from being damaged if it continued to run in its present state. He left me a quote of some things that should be considered being done in the future to help prevent household damage if the unit was to have some sort of major failure. We spent some time talking about the Armed Services as we are both Veterans and finding out he served in the Navy and worked around the LM2500 product which I currently facilitate the project management on my shop. If I had a position to offer I'd try to steal him from y'all and bring on board to work with me Keep up the Great Work Carlos!!!!!
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