Robert P. did it again. Arrived on time, provided efficient service, explained everything he was doing, and made a recommendation to increase inside air quality which I am considering. I appreciate the professionalism of Reid's employees and their knowledgeable experience. They take good care of my AC/Heat system. Thanks again Robert P.
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Very well. Carlos was very thorough, explained his findings and was very professional and courteous. Carlos answered my questions with competent and detailed explanation. Reid's is fortunate to have the services of a reliable technician. I look forward to seeing Carlos on my next service call in the fall.
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Robert and the install crew James, Patrick, Jerrado, and Patrick did an outstanding job installing The Lennox XC25 HVAC system. The XC25 is a highly sophisticated system which to me is amazing to watch. Fit our needs perfectly. We have been loyal customers of Reids for many years and there is doubt in my mind they will do an outstanding job on anything they do. The entire staff is very customer centered, friendly, and reliable to get the job done the right way.
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The whole experience has been great. Carlos was prompt and courteous. (loved that he wore the shoe covers when he came inside). He took time to explain what he found (a piece of shingle from recently replaced roof stuck to fan motor shaft). He made sure my husband understood the problem and addressed his concerns that the motor may have been damaged. The repair was completed under warranty thought it was not a parts or labor issue. Prior to his arrival, we were given a 2 hour window of when he would arrive. We were kept updated on when to expect him. He was here, repaired the problem, and was gone before the 2 hour window was up. (and they worked us in). This company truly delivers. Thrilled that we chose Reid's to purchase our AC from. Thank you guys!
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There is no doubt that Carlos was the very best AC/heating tech we have ever worked with. His is very knowledgeable and courteous at all times. He arrived promptly and explained all that he was doing and answered all questions to our satisfaction. I am sorry I can only give him 5 Stars, I would give him 10 if I could. We hope he will be here for our next inspection.
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