Carlos was great. Reid's is always punctual and usually calls at least 20 to 30 minutes before the technician arrives. Carlos arrived on time and was very professional. He did everything from explaining the carbon monoxide meter he used to showing how dirty the filter that needed replacing was to explaining that we had a "visitor" problem in the attic that needed to be addressed.
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Carlos immediately recognized the problem as a thermostat issue and proceeded to check two other similar thermostats in the rest of the house. These two other thermostats also had issues, although they were different issues than that in the MB. Carlos' thoroughness also identified an additional coil problem in the air handler of one of the units, which would eventually have shut down the unit. Since there seemed to be so many Lennox related issues, Carlos went to the Lennox office to explain the issues and see what they would do to replace the faulty parts. Carlos and Reid's owner were able to negotiate resolution to our satisfaction. The thermostats were out of warranty, so we bought one replacement (at a discounted price from Reid's), but they were able to negotiate with Lennox to get the other two thermostats covered under warranty (truly a job well done). The coil was another issue. The parts were covered by warranty but the labor was not. However there were no coils available to install right away. Again Carlos and Reid negotiated with Lennox. Lennox's Regional(?) Manager offered not only to replace the coil with a whole new air handler but to replace it with an upgraded model ! The labor Reid charged us was just the amount they quoted to replace the coil, not the full amount to replace the air handler. To make a long story short, Carlos' thoroughness and experience not only identified the problems quickly, but also resolved them quickly to our satisfaction. I have had a six year relationship with Reid's now with 4 new A/C units and they have not disappointed me. I hughly recommend them.
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On Aug 20, 2018, I called Reid's AC and Heating because our condenser was not working. Because it was very hot day and my husband was ill, I requested service as quickly as possible. Jerrardo G. found time in his schedule to make a service call that day. He discovered the AC breaker had been thrown. He reset it. System started working again. While still on the premises, he checked amps, capacitor, and pressure which were all normal. Jerrardo was knowledgeable, answered our questions, and was very personable. If we need HVAC service again, we will most definitely contact Reid's and request Jerrardo.
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The visit went quite well. Carlos was on time and he was very knowledgeable. He walked be through every step of the visit and he explained everything--thoroughly. I am very pleased with the services I received at my home today. I will definitely be doing more business with Reid's AC & Heat. I highly recommend them. TWO THUMBS WAY UP!!!
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The visit went quite well. Carlos was on time and he was very knowledgeable. He walked be through every step of the visit and he explained everything--thoroughly. I am very pleased with the services I received at my home today. I will definitely be doing more business with Reid's AC & Heat. I highly recommend them. TWO THUMBS WAY UP!!!
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Carlos with Reids AC & Heat came on short notice during the hottest week of the year. Our AC was going out and we were expecting out-of-town guests for the weekend. We received a reasonable quote, and the team came out the next day. They went the extra mile and hosed off the AC unit that had grass buildup. Carlos was very knowledgeable and friendly. I was extremely happy that he could rearrange schedules and get our AC running before our guests arrived for the weekend.
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James, Nathan, and Jerrardo all came out to replace and install new registers throughout my whole house, to install a new remedy halo on the upstairs unit, and to replace the UV bulb on the downstairs unit. While here they also did tuneups on both systems. They arrived on time and were very professional. Some of the registers were in places that were tough to reach but they managed to change them all safely. Were very nice and polite and did not rush through anything. Would definitely recommend.
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Their service is unbelievable. They definitely go the extra mile and do whatever it takes to get your AC up and running asap. The Service Specialist, Carlos Rivera is very knowledgeable and knows what he is doing. I give him 5 Stars. Whenever we need more work done to our AC then I will request that Carlos Rivera comes and takes care of us. Thank you Carlos.
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It's the middle of August in Houston, TX. Not the time you want your AC to breakdown! I had a friend recommend Reid's AC & Heat, and it has been one of the BEST recommendations ever!! Today we had Chris, James M., Nathan M. and Jerrardo G. here to repair and replace a component of our AC system. They were on time, kind, courteous and did a phenomenal job in our 123 degree attic. Leslie in their front office coordinated the appointment and called several times to give me an update on when to expect the crew, etc. I cannot tell you how impressed we have been with every aspect of their service. We will share their information with friends and will call them again any time we have an issue. Pass this forward - it will be worth the call!!
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