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By Bruce H. on 01/24/20
Responsive service after putting in our HVAC system 5 years ago. Most recent service by Joe Kessler replaced our filters and recommended a solution for a dust and allergy problem which he installed within 2 days. Appears to be doing the job. Joe is an excellent com...
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Responsive service after putting in our HVAC system 5 years ago. Most recent service by Joe Kessler replaced our filters and recommended a solution for a dust and allergy problem which he installed within 2 days. Appears to be doing the job. Joe is an excellent communicator and a very helpful tech. Company is solid.
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By Bruce H. on 01/24/20
Ryan did an excellent job on our Fall HVAC inspection. Changed our batteries on high-ceiling smoke detectors,; carefully explained and diagrammed our attic installation and discussed available dust reducing options. Ray Cook is reliable on inspections after putting...
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Ryan did an excellent job on our Fall HVAC inspection. Changed our batteries on high-ceiling smoke detectors,; carefully explained and diagrammed our attic installation and discussed available dust reducing options. Ray Cook is reliable on inspections after putting in a new HVAC system for us a couple of years ago. Very happy with that job.
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By Daniel N. on 01/08/20
Super kind. Answered all my ?s. Went up did is awesome work.. I'd like have him work on our ac unit again.. 100% happy. He needs a raise.

By Marvin B. on 12/19/19
Fast and efficient and on time and call to confirm arrival time

By Penny L. on 12/07/19
Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all ...
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Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all the old system components which were picked up by your vendor that day. We were totally satisfied with Ray O. Cook and would highly recommend them to anyone.
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By Dawn C. on 12/06/19
Thomas did well at the service appointment and he did a great job. I would have him do my service again.

By Thomas C. on 12/06/19
Thomas did well at the service appointment and he did a great job. I would have him do my service again

By Diane A. on 12/03/19
Cannot be happier with this company. Dave M. and Kris T. were installation at its finest; punctual, polite, knowledgeable, and efficient. I can't thank them enough.

By Bob R. on 12/03/19
First rate service! Thomas has been here several times thru the years, and has always been quick and accurate... this company knows it's stuff!

By Antonio M. on 11/26/19
(no comment)

By Ann M. on 11/07/19
San Saechao just left my home after servicing my heater. I have used many companies in the past and this was by far the best service and experience I have ever had. San was very professional, knowledgeable and also patient with the questions I was asking. He too...
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San Saechao just left my home after servicing my heater. I have used many companies in the past and this was by far the best service and experience I have ever had. San was very professional, knowledgeable and also patient with the questions I was asking. He took the time to educate me on the proper use of my dual heating system. Based on my experience with San, I will definitely recommend Ray O. Cook Heating & Air to my friends. I asked for business cards to follow through to do that. Thank you San for a great job!
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By Frances B. on 11/07/19
Patrick Peace was our tech. for their special to check out our heating system. He was Polite, and efficient, and very knowledgeable. Thank you Ray O. Cook for hiring qualified techs. to do the job!!

By Stephen E. on 10/23/19
I met Sonny for the first time after having been serviced well for three years by his colleague, Ryan, who moved from the area. He was a similar service person in terms of his friendly, competent personality and his professionalism. I am pleased to have someone of ...
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I met Sonny for the first time after having been serviced well for three years by his colleague, Ryan, who moved from the area. He was a similar service person in terms of his friendly, competent personality and his professionalism. I am pleased to have someone of his caliber replacing Ryan, who, like Sonny, is an excellent representative of the Ray O Cook Company, which explains the long existence of the company. I look forward to Sonny's next visit in six months for the semi-annual checkup.
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By Barbara A O. on 10/21/19
I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs W...
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I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs Willie and Randy, to office personnel Casey and Eric, I have not experienced this kind of customer service in a very long time!! What fine representatives they are. Prompt. Professional. Competitive pricing. All served up with a big dose of pleasantness. I'm so glad I picked Ray O. Cook Heating & Air for the job!!!
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By Alan S. on 10/19/19
Very professional, knowledgeable, and friendly staff. They completed my installment in a very timely manner.

By Michael P. on 10/14/19
Thomas was on time, quickly diagnosed the problem, and had it fixed inside of 30 minutes. Wish they were all this smooth.

By STANKO B. on 10/14/19
no comment

By Roger & Cece L. on 10/10/19
Had our first Cook Club maintenance on our heating system. Thomas Cooper was courteous and thorough during the service.

By Tom M. on 10/02/19
They installed new heating and air conditioning systems. In my opinion they did a five star job.

By nancy Jjane O. on 09/30/19
Thomas Cooper with Ray O.Cook Heating and Air did a wonderful job in getting our Air Cond. back on track. he explained everything that he was going to do or did and, even showed me so that I understood it. He was very nice and very professional.
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9167846525

Select any employee to see all their reviews.

Willie D
Rating:
105 total reviews!
Paul M
Rating:
102 total reviews!
Zak K
Customer Service Rep.
Rating:
(129 total reviews)
Teanna M
Customer Service Rep.
5 Years
Rating:
(3 total reviews)
Danny P
10 Years
Rating:
(99 total reviews)
Sonny O
5 Years
Rating:
(86 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ray O. Cook Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Ray O. Cook Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Danny P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
99 total reviews
I began working in the HVAC industry in 2000. I take great pride in repairing HVAC equipment to the highest standards and not cutting corners. I have been with Ray O. Cook since 2015. I enjoy spending time outdoors fishing with my family on weekends. I am NCI, EPA and NATE Certified to ensure I get
By Enrico N. on 07/07/19
Great Service...Customer Satisfaction Guaranteed

By clenden b. on 05/23/19
Awesome Customer Service

By Gloria on 02/18/19
I rate Ray O Cook A+. From the Consoltation to the Completed Work it exceeded my expectations. Dispite treacherous weather conditions they came on time and stayed late to finish their 2 day job Their professionalism and work ethics were impeccable and much ap...
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I rate Ray O Cook A+. From the Consoltation to the Completed Work it exceeded my expectations. Dispite treacherous weather conditions they came on time and stayed late to finish their 2 day job Their professionalism and work ethics were impeccable and much appreciated. I have already begun to recommend Ray O.Cook to my friends and will continue to do so. Thank you for your fine Service.....Gloria from Auburn
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By KEVIN M. on 08/03/18
Very informative

By Linda R. on 06/06/18
Ray O Cook Heating &Air is an amazing company I would tell anyone who needs work on there air conditioning system to call them.They took there time checking out the whole system inside and outside to determine whether it could be fixed or it could not be fixed. The...
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Ray O Cook Heating &Air is an amazing company I would tell anyone who needs work on there air conditioning system to call them.They took there time checking out the whole system inside and outside to determine whether it could be fixed or it could not be fixed. They are very sufficient in there decision making when it comes to repairing or telling you whether or not they can repair or if you need a new system. there prices are fair and they people who came to the house where very nice and organized they answered any questions you needed answered and they clean up after they are done. Thanks for the delicious cookies you sent after all the hard and long day your guys had taking care of my parents air conditioning system.
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By Lenore B. on 04/19/18
We had a new HVAC system installed this week by techs from Ray O. Cook Co. in Roseville. Everyone from this firm was unfailingly prompt, pleasant and polite. Danny Page first did a thorough assessment of our needs and answered all our questions. Dave Maxey was the ...
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We had a new HVAC system installed this week by techs from Ray O. Cook Co. in Roseville. Everyone from this firm was unfailingly prompt, pleasant and polite. Danny Page first did a thorough assessment of our needs and answered all our questions. Dave Maxey was the Service Pro who led the team of installers. (Sorry I couldn't remember all their names.) They arrived on time, protected our home's floors and furnishings, cleaned up after themselves and obviously enjoyed working together--no cursing or swearing. We're very satisfied with their work.
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By Susan T. on 04/15/18
I had an outstanding experience with Ray O Cook from start to finish. Danny, my sales person, was friendly, professional and extremely informative. I felt total comfortable and confident with the install team, Dave, Brett, Rick And Robert. Every thing went as smoot...
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I had an outstanding experience with Ray O Cook from start to finish. Danny, my sales person, was friendly, professional and extremely informative. I felt total comfortable and confident with the install team, Dave, Brett, Rick And Robert. Every thing went as smooth as SILK. Do not hesitate in having Ray O Cook taking care of your Heating and Air needs.
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By Bill S. on 04/03/18
Great company to work with. They installed all new ducting and HVAC equipment in my crawl space. Not a fun place to work. They were on time, neat and courteous and did excellent work ontime. I passed all inspections and am very pleased with the performance of the n...
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Great company to work with. They installed all new ducting and HVAC equipment in my crawl space. Not a fun place to work. They were on time, neat and courteous and did excellent work ontime. I passed all inspections and am very pleased with the performance of the new equipment. Exceeded my expectations! Good pricing too.
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By JULIE M. on 08/23/17
Danny has been my service technician a few times now and I'm always impressed with his friendly demeanor, his knowledge, and his professionalism...plus my dog really likes him!

By John H. on 08/07/17
I was having an air flow problem to a couple of rooms in my home. Danny came out and was very professional and helpful in explaining what the cause was to my problem. I appreciated his assistance in the matter and advice. John Halstead

By HAL & MARY D. on 08/03/17
Our motor froze during the heat wave. Danny came out and gave us the good news/bad news. It was still under warranty but backordered at the manufacturer. He made a quick call and came up with a "loaner" motor that he installed and got us working again same day. The...
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Our motor froze during the heat wave. Danny came out and gave us the good news/bad news. It was still under warranty but backordered at the manufacturer. He made a quick call and came up with a "loaner" motor that he installed and got us working again same day. The new motor has arrived and scheduled to be installed today.
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By GENE D. on 08/01/17
Excellent

By ROBERT H. on 07/25/17
Ray O. Cook always takes care of us. Great service!

By Margaret H. on 07/06/17
All of the service people with Ray O.Cook have been very professional and helpful, but Danny Page has been an outstanding technician at our home. He knows just what needs to be done and takes care of problems quickly and efficiently.

By SUSAN A. on 07/06/17
Danny is absolutely awesome: professional, efficient, knowledgable, punctual, and quite affable. We've done business with RayOCook for almost 10 years and quite happy.

By Richard H. on 06/22/17
Great quick response. And great professional service, even at 6:30 PM and 104 degrees outside to repair the AC condenser outside.

By Christine G. on 06/18/17
As it seems it always happens, our air conditioning went out during the hottest week of the year. We were so grateful for Danny to come out on a Sunday (Father's Day!) He was knowledgeable and worked quickly to make sure our AC was fixed.

By MATHEW B. on 06/15/17
Consistently great service!

By LILA a. on 06/08/17
Danny is always so helpful. I fine him very easy to work with. He is a very nice young man and does very good work.

By AJ J. on 05/13/17
Since most of service was done in areas of the home I could only guess. The Tech appeared to be technically proficient. The home feels more comfortable then before the tech arrived
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