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By KATHLEEN V. on 09/06/20
After several calls for emergency service, Joe from Ray O. Cook came out at 8pm tonight and got my AC unit working again. I can't say enough about the effort they took to get someone out to my house. First, there was an actual employee answering the emergency repai...
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After several calls for emergency service, Joe from Ray O. Cook came out at 8pm tonight and got my AC unit working again. I can't say enough about the effort they took to get someone out to my house. First, there was an actual employee answering the emergency repair line! She was determined to find one of their technicians that would come out. Joe found the issue, showed me a picture of the problem and promptly replaced the bad part. I have cool air again :-)).
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By mat m. on 08/28/20
danny was very courteous and easy to work with. the installers were also courteous and respectful. they worked very hard and efficiently. jose worked non-stop, explaining everything along the way. he was exceptional and i would hire him to work for me with no reser...
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danny was very courteous and easy to work with. the installers were also courteous and respectful. they worked very hard and efficiently. jose worked non-stop, explaining everything along the way. he was exceptional and i would hire him to work for me with no reservations. i've already recommended this ray o. cook team to several other people.
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By Art & Gloria I. on 08/25/20
Fast, efficient, honest service!,!

By Craig M. on 08/21/20
I highly recommend San Saechao as your technician. He was able to diagnose and replace a faulty damper motor that prevented our two zone system from operating effectively. The result was a huge improvement in air flow between the two zones! Much appreciated du...
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I highly recommend San Saechao as your technician. He was able to diagnose and replace a faulty damper motor that prevented our two zone system from operating effectively. The result was a huge improvement in air flow between the two zones! Much appreciated during our intense summer heat.
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By Ron E. on 08/10/20
Sonny was on time and did a great job explaining what the service would entail. The job was completed in the estimated time. He pointed out an inconsistency in the system perhaps caused by the original installers and rerouted a water line that was causing a backup...
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Sonny was on time and did a great job explaining what the service would entail. The job was completed in the estimated time. He pointed out an inconsistency in the system perhaps caused by the original installers and rerouted a water line that was causing a backup into my A/C's coil. I was very satisfied with the work performed.
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By Jimmy M. on 08/07/20
(no comment)

By Margot C. on 07/24/20
Wonderful in every way. Sales, service and installation all worked smoothly and efficiently. A whole constellation of stars from me!!

By Gardner and Nancy F. on 07/15/20
We could not have been more pleased with the service we received from the entire team at Ray O Cook! Everyone who worked at our house, from the Estimator to the workers who replaced our entire heating and cooling system, were professionals. They arrived on time, wo...
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We could not have been more pleased with the service we received from the entire team at Ray O Cook! Everyone who worked at our house, from the Estimator to the workers who replaced our entire heating and cooling system, were professionals. They arrived on time, worked throughout an extremely hot day, answered all our questions patiently, and cleaned up the job-site when they'd completed. We wouldn't hesitate to recommend them to any homeowner.
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By Wanda A. on 07/14/20
I highly recommend Technician SONNY for his professionalism, his work ethic, and knowledge in explaining the situation. SONNY is the only technician I want to work in my house, who's familiar with my a/c & furnace set up and what work has been done before. Experi...
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I highly recommend Technician SONNY for his professionalism, his work ethic, and knowledge in explaining the situation. SONNY is the only technician I want to work in my house, who's familiar with my a/c & furnace set up and what work has been done before. Experience counts a lot. SONNY deserves 5 stars; the company, 3 stars.
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By Edgardo & Elizabeth C. on 07/13/20
good afternoon, we wanted to let you know that Sonny was a pleasure to work with this morning, on time, professional and very conscientious in working on our AC. He was so great that we signed up for the maintenance plan and definitely want Sonny to be our ongoing ...
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good afternoon, we wanted to let you know that Sonny was a pleasure to work with this morning, on time, professional and very conscientious in working on our AC. He was so great that we signed up for the maintenance plan and definitely want Sonny to be our ongoing representative. thank you
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By Sandy F. on 07/11/20
The whole team were just fabulous to my husband and I... We are an elderly couple and I am at very high risk with the coronavirus. Roy Cook staff treated us like family. Our air conditioner went out on one of the hottest days and they brought us to their office and...
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The whole team were just fabulous to my husband and I... We are an elderly couple and I am at very high risk with the coronavirus. Roy Cook staff treated us like family. Our air conditioner went out on one of the hottest days and they brought us to their office and put us in a room the break room all by ourselves so we would not be around other people and bought us dinner . I just can’t say enough for this company. Also Paul I want to thank you for the beautiful basket of cookies they were just absolutely wonderful. Thank you again for giving us such wonderful service. I also want to mention Charles he was such a sweetheart to us and made us so comfortable... We will highly recommend you to all of our friends and family. Thank you for all you did for us.. Ted & Sandy Foust
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By Jim E. on 06/15/20
Excellent Service! Exception HVAC Knowledge! Highly Professional installation team! Very competitive pricing! Overall great value. I Highly Recommend Ray O. Cook Company

By Bruce & Janine H. on 05/21/20
Joe Kessler did his usual excellent job. Comprehensive and catches things that need to be taken care of. Offers and explains alternatives clearly. The company and Joe are keepers.

By Paula H. on 02/29/20
Recently bought a home in Roseville, love the home but was not thrilled with the outdated thermostat. Family and I were irritated our system had an auto cycler that cycled cold air throughout the day and we could not turn it off. I reached out to The Ray O Cook Hea...
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Recently bought a home in Roseville, love the home but was not thrilled with the outdated thermostat. Family and I were irritated our system had an auto cycler that cycled cold air throughout the day and we could not turn it off. I reached out to The Ray O Cook Heating and Air company online, I was called within minutes and was able to setup an appointment for the following day. I was given a window of 4&6pm, Sonny called me shortly after 4pm to let me know he'd be arriving within 15-20minutes. Sonny was very thorough with his Inspection and diagnostic, he took photos of my HVAC system and explained in detail what was going on with the thermostat. I was already planning on replacing the thermostat but I was pleasantly surprised when Sonny informed me he had thermostats available for installation. I did not feel pressured to make a decision right away which was nice. I got my husband on the phone and discussed wether or not we wanted to buy from a hardware store. We decided to go with Sonny's suggestion. I'm very greatful, it's currently 7pm, Sonny just left and we have 2 new thermostats and NO AUTO AIR CYCLING. I'm very pleased with Sonny and Ray O Cook Air. We will be using them for now on for our HVAC needs.
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By Bruce H. on 01/24/20
Responsive service after putting in our HVAC system 5 years ago. Most recent service by Joe Kessler replaced our filters and recommended a solution for a dust and allergy problem which he installed within 2 days. Appears to be doing the job. Joe is an excellent com...
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Responsive service after putting in our HVAC system 5 years ago. Most recent service by Joe Kessler replaced our filters and recommended a solution for a dust and allergy problem which he installed within 2 days. Appears to be doing the job. Joe is an excellent communicator and a very helpful tech. Company is solid.
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By Bruce H. on 01/24/20
Ryan did an excellent job on our Fall HVAC inspection. Changed our batteries on high-ceiling smoke detectors,; carefully explained and diagrammed our attic installation and discussed available dust reducing options. Ray Cook is reliable on inspections after putting...
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Ryan did an excellent job on our Fall HVAC inspection. Changed our batteries on high-ceiling smoke detectors,; carefully explained and diagrammed our attic installation and discussed available dust reducing options. Ray Cook is reliable on inspections after putting in a new HVAC system for us a couple of years ago. Very happy with that job.
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By Daniel N. on 01/08/20
Super kind. Answered all my ?s. Went up did is awesome work.. I'd like have him work on our ac unit again.. 100% happy. He needs a raise.

By Marvin B. on 12/19/19
Fast and efficient and on time and call to confirm arrival time

By Penny L. on 12/07/19
Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all ...
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Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all the old system components which were picked up by your vendor that day. We were totally satisfied with Ray O. Cook and would highly recommend them to anyone.
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By Dawn C. on 12/06/19
Thomas did well at the service appointment and he did a great job. I would have him do my service again.
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Willie D
Rating:
105 total reviews!
Paul M
Rating:
105 total reviews!
Zak K
Customer Service Rep.
Rating:
(129 total reviews)
Teanna M
Customer Service Rep.
5 Years
Rating:
(4 total reviews)
Danny P
10 Years
Rating:
(100 total reviews)
Sonny O
5 Years
Rating:
(92 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ray O. Cook Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Ray O. Cook Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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