First, I want to start by stating that I very rarely post reviews. If an experience is as bad as I’ve ever encountered, then I may. And, I generally only post a positive review when it’s been beyond my expectation. The experience with Nathan Darling was absolutely outstanding and far exceeded expectation. We happened to see the water test kit at Home Depot upon entering one day, and figured, what the heck, let’s give it a try. We did so because the home was purchased in February and we were experiencing significant water spots, etc. Plus, we just wanted peace of mind that the water was of good quality. Nathan was professional, polite, respectful of our time, thorough, and explanatory. He probably could’ve sold us everything under the sun because we know no better, but he didn’t. He was clear in what our situation was and what we needed to do in order to remedy. In a time where customer service can seem to be disastrous at best, Nathan was as great as it gets, in our humble opinion. Because of this experience with Nathan, our loyalty rests with RainSoft when it comes to our water.
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First, I want to start by stating that I very rarely post reviews. If an experience is as bad as I’ve ever encountered, then I may. And, I generally only post a positive review when it’s been beyond my expectation. The experience with Nathan Darling was absolutely outstanding and far exceeded expectation. We happened to see the water test kit at Home Depot upon entering one day, and figured, what the heck, let’s give it a try. We did so because the home was purchased in February and we were experiencing significant water spots, etc. Plus, we just wanted peace of mind that the water was of good quality. Nathan was professional, polite, respectful of our time, thorough, and explanatory. He probably could’ve sold us everything under the sun because we know no better, but he didn’t. He was clear in what our situation was and what we needed to do in order to remedy. In a time where customer service can seem to be disastrous at best, Nathan was as great as it gets, in our humble opinion. Because of this experience with Nathan, our loyalty rests with RainSoft when it comes to our water.
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Dale was an excellent representative of your company. His presentation was informed, clear and interesting. He is very knowledgeable, friendly and direct. Persuasive without being pushy. We are still trying to decide whether to spend the money for your products; but we’re very impressed with their overall promises. Thanks, Dale!
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My experience with the RainSoft team was nothing less than excellent. From first contact with Jay & Kasey to Brandon, Maxine, Jason & Tylor. All acted professionally & knew their stuff. They answered all questions I had & helped me understand & know my equipment. I am extremely happy to have RainSoft in my home.
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The salesman Dan was very knowledgeable and helpful. He figured out why my water was so salty and smelling . The two gentlemen that came to install where so professional. One was I think in training and the experienced gentleman was so great at explaining what to do and why to do it . It was interesting to listen too. My water is so great tasting and no smell. I would recommend Rain Soft of Northern Michigan to everyone.
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Nathan came out and tested our water. He did an excellent job explaining the need for a good water system, based on our test results. He was on time, personable, helpful, well prepared, and knowledgeable in water treatment. If you are ever in need of a great water system, and need a great specialist - call Nathan Darling at Rainsoft! - Mike and Megan Brady
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Dale was so friendly. My boys thought he was the best. He showed them how the water testing works and they thought the was cool. I thought it would take awhile in order to get our system hooked up but Bob came out on a Saturday, even left his family at the camp ground to put it in. I have to say I am loving having this RainSoft Water System in my house. Thank you Dale and Bob.
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These guys were awesome! Maxine was so helpful and we can’t thank her enough for her excellent customer service. Jason did an awesome job! He knew exactly what was wrong, and was prepared with the parts he needed to get the job done and done right. We were up and running within no time.
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