R&S Mechanical Does Not Disappoint Approximately six months ago, we had an issue with one of our outdoor condenser units. Hurley showed up, quickly diagnosed the issue, advised it would be an unfortunate amount to fix. The next morning, he calls and indicates he had another thought and came back out, and fixed it for not much more than the original diagnostic fee. AMAZING service! What can I say? Had he not followed up, I would've been out several thousands of dollars. I feel like most companies would've just allowed the customer to pay for an unnecessary repair. Fast forward to our new home, Hurley came out again, gave everything a look over and said everything was tip top, but noticed an issue that would affect air quality and recommended an tool to help. The staff at R&S are friendly, honest, and dedicated to exceptional customer service! I will continue leaving 5-Star reviews each time if they continue treating me and my family well!
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John is a great representative of R and S Mechanical. If all of your staff is as well versed in customer service you are most fortunate. I had to call this morning on a June 25, Since last year this time, we also needed his attention. But John did not hesitate to come out to my home to assist us in getting our cool air back on track. John is a gem and a valued employee. he knows how to treat people. Customer service is the KEY to success. Thank you for being so attentive .
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I entered the Salute with Service Veterans contest that IHeartRadio station B93.9 started last year to honor military veterans. R & S Mechanical, home of the ComfortGuy, had volunteered to provide a new HVAC system to one lucky veteran. I submitted the information about the history of my back injury with fusion, a nerve stimulator, and shoulder limitations due to the injuries I incurred during service. Also, for the last three years, I have been going through treatment and ongoing reconstruction surgeries for breast cancer. On top of all that, the house we just bought and got a home warranty for was denying to replace the 20-year-old HVAC system which was not working correctly anymore. I entered the contest, thinking there was no way I would win with so many deserving military veterans out there worse off than me. I couldn't believe it when I was called and told that I had been selected to receive the HVAC system. R & S Mechanical took care of us like we were family. Initially, they brought a freestanding air conditioning unit to cool our house until they were able to install the new HVAC unit. They were efficient with showing up to assess what type and size of the unit we needed, as well as, rerouted some lines that were installed incorrectly when the house was built. Every little detail was addressed by them, and the unit works flawlessly. They even installed a state of the art thermostat that you can talk to Alexa through to turn up or down the temperature. It takes the place of the Alexa tower or dot you may have in your home. I cannot tell you how professional and friendly everyone is at R & S Mechanical. They have called and checked on me multiple times to make sure everything is performing correctly. I will never call anyone else again to service my unit. They use the newest equipment, parts, and units available on the market when they work on or replace your unit. I could not have asked for a better experience working with IHeartRadio, B93.9, and R & S Mechanical in the Salute with Service Veterans contest. Thank you all for your time and generosity. I will never forget the support you provide to the members of the military! Sincerely, Lisa Miller Veteran of the United States Air Force
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**** does a great job of explaining what needs to be done, why and how long he thinks it will take to get the job done. Too many people under estimate the importance of regular maintenance until a premature equipment failure occurs, not to mention increased power consumption (ie: dirty exterior coils that result in increased head pressure).
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We have used RS Mechanical for about a year for maintenance of our refrigeration systems. There is always an issue when the come in, so they always have to come back to redo one or two pieces of equipment. We have tried to be understanding, but what is most unfortunate is that the leve of costumer service is just not there. We always met with an attitude or a rebuttal. Just today, we called for a leak on one of our ice machines, one that was supposedly serviced last week. To our surprise the tech that assessed the issue did not consult, and went ahead and "fix and issue, and clean the machine" and deliver an invoice for over $200. When we questioned the charged, he directed us to call the office, and the office directed us to a manager, unfortunately we are still waiting for the call back. In the mid-time the tech still waiting to be paid. When we explained we could not paid for work we did not requested, he stated he was going to turn the ice machine back to the setting were he found it and we could deal with it when "it really becomes a problem" The lack of professionalism when dealing with customers is appalling. I am not sure if the fact that we are Latin American women, allows then to think that this kind of attitude is appropriate. We are now shopping for a new refrigeration maintenance partner.
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